Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Helpful Program Data Tracking Made Easy
What do you like best about the product?
How helpful it is to track data for my program
What do you dislike about the product?
Creating reports and wish there were tutorials
What problems is the product solving and how is that benefiting you?
Fixing misplaced data
Salesforce and its benefits
What do you like best about the product?
Reduces admin and mental load by automating follow-ups and prioritisation, Real-time insights based on live customer and pipeline data
Personalised outreach at scale, without sounding generic
Personalised outreach at scale, without sounding generic
What do you dislike about the product?
The main downsides are cost, complexity, and the fact it only works well if your data and processes are already very mature
What problems is the product solving and how is that benefiting you?
It helps keeps everything in place, helps communication between the team and sales including marketing. What’s happening with sales and where we are
Autonomous SDR Agent That Streamlines Admin Work and Boosts Productivity
What do you like best about the product?
The autonomous SDR Agent is a game changer. Another big benefit is its ability to handle administrative tasks: it automatically logs call outcomes, updates opportunity stages, and drafts personalized emails, just to name a few.
What do you dislike about the product?
The subscription cost can be a significant factor for smaller companies. On top of that, getting premium support comes with an additional fee that the company has to cover.
What problems is the product solving and how is that benefiting you?
It feels like my digital sales partner. It automatically logs my calls, transcribes them, and updates the opportunity stage, which saves me a lot of time on day-to-day activities.
One Interface to Manage Multiple Sophisticated Issues
What do you like best about the product?
Allowed us to manage multiple sophisticated issues in one interface.
What do you dislike about the product?
Once in a while it would be sluggish if too many users were in at once.
What problems is the product solving and how is that benefiting you?
Large databases of info were located in one place and easily searchable and navigable.
Clunky Interface and Hard-to-Find Contact Details, Despite Some Integrations
What do you like best about the product?
The only thing I liked about Salesforce was how it integrated with other software, but even then it didn't integrate with everything. For example the give campus and others,
What do you dislike about the product?
I didn't like the interface. Found it very difficult to easily access information quickly, like contact restrictions and address and phone numbers. Blackbaud was much easier to quickly find information.
What problems is the product solving and how is that benefiting you?
It integrated with other software so a bit easier there, but even then still didn't integrate with all the software I needed, so in the end, wasn't the best migration.
Agentforce Sales || Salesforce Sales Cloud
What do you like best about the product?
Highly customizable, especially for complex sales processes.
What do you dislike about the product?
There’s a steep learning curve, and it takes time to really master. It’s also expensive—the costs add up quickly, especially once you start adding add-ons.
What problems is the product solving and how is that benefiting you?
It speeds up our sales cycle, making follow-ups quicker and helping deals move forward and close faster.
Intuitive and Seamless Integrations That Just Work
What do you like best about the product?
It is very intuitive and integrates well with other tools we use
What do you dislike about the product?
Pricing could be a little more competitive.
What problems is the product solving and how is that benefiting you?
It is a great CRM tool that integrates with other tolls we use. This cuts down on the amount of systems we need
Granular Resource Insights and Fast, Easy Dashboards
What do you like best about the product?
The most helpful pointers are that we can quickly introduce multiple fields for a particular case with which we can later pull attributes related to the level of effort or a resource's utilization to great granularity. One more thing is the ease creating dashboards and pull relevant insights very quickly.
What do you dislike about the product?
Nothing to dislike as such but sometimes the functionality of internal tabs getting opened when ever anew case is opened or chatter or any other objects seems a bit difficult to manage sometimes.
What problems is the product solving and how is that benefiting you?
In my experience, it helps a lot with pulling ad hoc reports very quickly, which in turn supports better utilization of my resources.
Highly Customizable CRM Ecosystem with Powerful Reporting and AppExchange
What do you like best about the product?
as a salesforce consultant i use salesforce to design , implement and optimize CRM solutions for client across sales, marketing and service domain, i like its high level of customization and flexiblity. salesforce allows me to design solutions based on specific business requirement using custom objects , workflows and automation tools. another major strength is its complex CRM ecosystem, covering sales , marketing , customer support , analytics, this makes it a one stop platform for customer lifecycles management, the AppExchange ecosystem is also very powerful, with thousand of integration available, making easy to connect salesfroce with other enterprise tools. i also appreciate the strong reporting and dashboards which provide real time insights into sales performance and customer data.
What do you dislike about the product?
the biggest challenge is the complexity of implementation, salesforce is not plug and play, it require proper planning, configuration and often a dedicated admin or consultant, the cost can be high , especially when you include licence, add ons and implementation expenses, there is also a steep learning curve, especially for new users or non technical teams, sometimes performance issues like slow loading or glitches can impact user experinece.
What problems is the product solving and how is that benefiting you?
it solves the problem of disconnected customer data and inefficient sales processes, before using salesforce, many organization manage leads, contact , and customer interaction across multiple tools,. which creates confusion and data inconsistency. with salesforce, all customer data in centralized in one platform, sales teams can track leads, opportunities and pipelines easily, marketing campaign and customer interactions are connected, workflow and processes are automated, this improves overall customer relationship management and operational efficiency. i am able to design tailored CRM solutions for client, improves client satisfaction through better automation and insights, opportunity to work on large scale enterprise implementation.
User-Friendly Transition with Stellar Results
What do you like best about the product?
I like that Agentforce Sales is easy to use. This feature makes it a valuable tool for tracking sales and managing clients.
What do you dislike about the product?
Time to load pages
What problems is the product solving and how is that benefiting you?
Agentforce Sales helps with client management and is easy to use.
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