Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Easy to Use, Seamless Cross-Platform Work Between Mobile and Cloud
What do you like best about the product?
Ease of use, and the ability to work cross-platform between mobile and cloud.
What do you dislike about the product?
It would be great if there were an option to add APIs, even if it came at an additional cost for the entry-level platforms. That would make it much easier to import data from third parties.
What problems is the product solving and how is that benefiting you?
It allows me to track clients and identify potential new ones who would be interested in our services. It also lets me work seamlessly from the initial enquiry through to delivery.
Easy to Use with All the Lead Info I Need
What do you like best about the product?
The ease of use and availability of all the lead info I require easily.
What do you dislike about the product?
It can be slow sometimes. Dont have the ability to generate reports or personalised filters.
What problems is the product solving and how is that benefiting you?
All my leads in one place, and their status. Integration with Clari also helps.
Effortless Tracking, Stellar Reporting
What do you like best about the product?
I think the fact that Salesforce Sales Cloud is very intuitive is great because you don't need a lot of training to understand it. It's very easy to update and track information. I really value the feature for creating opportunities since it helps with keeping records of sales data. I also like that it connects to Outlook, allowing me to track email threads and know the history for upcoming renewals.
What do you dislike about the product?
I think there's a lot of information and a lot of back end that is not that useful. Additionally, sometimes there are windows that need updating, so there's one time a month where you cannot input anything onto Salesforce because it won't be captured.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to keep track of opened sales opportunities and update their status, streamlining reporting and tracking sales data all in one platform.
Easy to Use, Highly Customizable Salesforce with Seamless Integrations
What do you like best about the product?
Salesforce is easy to use, and the customization available for new fields allows my organization to track, filter, and report on exactly what is important to us. It also integrates seamlessly with the other software in our tech stack.
What do you dislike about the product?
Given the large amount of data and customization, load times can be a little slow.
What problems is the product solving and how is that benefiting you?
Salesforce has all the information, gathered from everyone who interacts with customers, all in one place. I can also find historical information, contact information, and anything else I need to manage my relationships with leads/customers.
Streamlined Sales with Quick Quote Creation
What do you like best about the product?
I like how smooth the integrations and the whole process are in Salesforce Sales Cloud. The recent feature of Agentforce for auto quote creation is crazy, reducing the quote creation process from 72 clicks taking 3-4 minutes to just 5-10 seconds, which greatly boosts productivity. Our integration with SAP for invoices works really well. The initial setup of Salesforce Sales Cloud was convenient, and we've received very positive feedback from users. I appreciate how sophisticated the platform is, especially after acquiring multiple companies—it makes data migration much easier.
What do you dislike about the product?
While on call and converting a lead at the same time, the call gets dropped.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud streamlined our sales process, improved integration with SAP for invoices, and made quote creation faster, boosting productivity. It resolved issues with our old platform like lag and manual tasks, with much smoother sales forecasting.
Salesforce Sales Cloud: Powerful Pipeline Tracking and Insightful Dashboards
What do you like best about the product?
Salesforce Sales Cloud does a solid job of organizing sales activity in one place. It’s easy to track leads, opportunities, and customer interactions without jumping between multiple tools. The reporting and dashboard features are especially useful for getting a quick view of pipeline performance and team progress. It also integrates well with other systems, which makes it easier to keep data consistent across different parts of the business.
What do you dislike about the product?
The platform can feel complex, especially for new users. Some features take time to learn, and customizing workflows or reports often requires extra setup or technical knowledge. It’s powerful, but the interface isn’t always the most intuitive, which can slow down adoption for smaller teams. Pricing can also be a concern, particularly if you need several add-ons to unlock the full value of the platform.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps centralize customer and sales data that would otherwise be scattered across emails, spreadsheets, and different tools. Having everything in one platform makes it easier to track leads, manage opportunities, and keep the team aligned on deal progress. The dashboards and reporting also help provide clearer visibility into pipeline performance and sales activity.
As a result, it improves organization and makes it easier to follow up with prospects at the right time. It also helps the team work more efficiently by reducing manual tracking and giving managers a clearer view of overall sales performance.
As a result, it improves organization and makes it easier to follow up with prospects at the right time. It also helps the team work more efficiently by reducing manual tracking and giving managers a clearer view of overall sales performance.
Cloud-Based and Supports All AI
What do you like best about the product?
The best part is that it is cloud and supports all ai
What do you dislike about the product?
Their connected apps, It's very difficult to maintain
What problems is the product solving and how is that benefiting you?
Their support is very good, whenever we create a ticket they help us and guide us.
Streamlined Sales Funnel Management at a Cost
What do you like best about the product?
I like that Salesforce Sales Cloud helps me manage the entire sales funnel. It assists me by enabling the management of inbound leads and building processes that facilitate sales tasks. Also, the initial setup was pretty easy, which was a nice surprise.
What do you dislike about the product?
Pricing can be a bit expensive compared to using other AI providers and building webhooks.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to build processes that facilitate sales tasks and manage the entire sales funnel, including actioning inbound leads.
Intuitive Daily Tool for Sales, Leads, and Operations
What do you like best about the product?
I use it daily for almost every part of my routine—sales, leads, follow-ups, and operations. It’s very intuitive and genuinely helpful, and overall it’s a great tool.
What do you dislike about the product?
Currently the Mobile version is a little clunky, but I don't use it as much, very rare
What problems is the product solving and how is that benefiting you?
Organizational daily tasks simplified, makes it really smooth experience, helps me keep track of current leads status, loads once assigned, I used it for pretty much everything
Best-in-Class CRM Integrations Solution
What do you like best about the product?
Best CRM integrations solutions and go to solutions out there with all being centralized
What do you dislike about the product?
Limited room with emailing, automation, API usage
What problems is the product solving and how is that benefiting you?
One platform and single reference for all your sales deals with the help of AI insights
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