Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,025 reviews
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Help me manage sales in one place
What do you like best about the product?
it gives clear view of pipeline and helps me plan my sales better
What do you dislike about the product?
Too many features make it confusing for new users
What problems is the product solving and how is that benefiting you?
it helps me manage all my leads and customer in one place, so it save time
Game changer and powerful CRM platform
What do you like best about the product?
After using this CRM it boosts my productivity and simplifies customer management.
It helps me stay organized and close my deal faster.
Simple to manage from leads to reports.
I would say this is best and easy to use software.
It helps me stay organized and close my deal faster.
Simple to manage from leads to reports.
I would say this is best and easy to use software.
What do you dislike about the product?
Interface is little complex other wise this is best.
What problems is the product solving and how is that benefiting you?
It gives me clear reports to understand my performance and helps me to make better decisions.
It saves a lot of time of mine because it also helps me to track leads.
It saves a lot of time of mine because it also helps me to track leads.
Tons to offer tough to get there
What do you like best about the product?
I appreciate the integration capabilities and data storage.
What do you dislike about the product?
The lack of efficiency or redundancy in building certain accounts / documents. I also wish its mobile application was user friendly and as capable as the web version.
What problems is the product solving and how is that benefiting you?
It allows me to quickly generate quotes and service break downs, house contact data and notes to avoid sales redundancies, support outreach with calling integrations, automatically upload documents to accounts for approval, and manage sales forecasts and pipelines.
CRM to manage sales
What do you like best about the product?
It helps me keep all my customer details, leads, and deals in one place. I can easily check where each deal is in the pipeline and share updates with my team. The reports and dashboards make it simple to see sales performance without doing extra manual work
What do you dislike about the product?
It can feel a bit complex at the start. There are so many options and settings that it takes some time to get used to. Also, making changes or customizing things sometimes needs help from an admin or expert, which slows things down
What problems is the product solving and how is that benefiting you?
everything is in one place I can see the full history of interactions with a customer, set reminders, and automate tasks.
Salesforce Review: Innovation and Integration for Modern Sales
What do you like best about the product?
What stands out most with Salesforce Sales Cloud is how easy it makes tracking leads, automating tasks, and staying organized all in one place. The dashboards show progress clearly, and having customer details handy means every conversation feels personal. It just helps teams work smarter and close deals faster, wherever they are.
What do you dislike about the product?
The main dislikes about Salesforce Sales Cloud are its steep learning curve and high cost. It can take time and training to fully master its many features. Also, the pricing can be expensive, especially for smaller businesses. Some users find the mobile app limited, and integration with other systems can sometimes be challenging. Additionally, customer support is not always quick or helpful.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves key problems like disorganized sales processes, poor lead management, and lack of real-time insights. It streamlines tracking leads, automates repetitive tasks, and gives a clear, unified view of customers. This helps sales teams work smarter, close deals faster, and build stronger customer relationships. By providing predictive insights and seamless collaboration, it improves productivity and sales effectiveness, making the whole sales cycle smoother and more efficient for users
Salesforce Sales Cloud
What do you like best about the product?
I use this everyday and what I like about Salesforce Cloud is that it keeps all our customer info in one place. Everyone on the team from sales, support, and marketing can see the same data, so we’re not chasing down updates or working off old info.
It’s super flexible too. We’ve been able to customize it to fit exactly how we work, and the best part is it can grow with us. So if things scale up, we’re not stuck starting over with a new system.
It also plays really well with other tools we use stuff like Office 365, Groove, and Clari. And if we need something more specific, it lets us connect whatever we need and make customizations.
The automation and AI features are awesome. We’ve been able to automate a lot of repetitive stuff, and the built-in AI actually gives useful suggestions.
Since it’s cloud-based, we can use it from anywhere and anytime, which has been great for a daily remote worker like me. And the AppExchange is full of ready-to-go apps we can just plug in when we need something quick.
Oh, and the dashboards? Super helpful. We can track everything in real time without having to dig through spreadsheets.
It’s super flexible too. We’ve been able to customize it to fit exactly how we work, and the best part is it can grow with us. So if things scale up, we’re not stuck starting over with a new system.
It also plays really well with other tools we use stuff like Office 365, Groove, and Clari. And if we need something more specific, it lets us connect whatever we need and make customizations.
The automation and AI features are awesome. We’ve been able to automate a lot of repetitive stuff, and the built-in AI actually gives useful suggestions.
Since it’s cloud-based, we can use it from anywhere and anytime, which has been great for a daily remote worker like me. And the AppExchange is full of ready-to-go apps we can just plug in when we need something quick.
Oh, and the dashboards? Super helpful. We can track everything in real time without having to dig through spreadsheets.
What do you dislike about the product?
Honestly, while Salesforce is powerful, there are a few things that can be frustrating.
First off, it’s not the easiest system to learn. There’s a steep learning curve, especially for new users. You kind of need someone who really knows what they’re doing to set it up and maintain it properly.
It’s also pretty expensive. Between licenses, add-ons, and customization, the costs can add up fast. Especially for smaller teams or companies just starting out.
Sometimes it feels like it's trying to do too much. There are so many features that it can get overwhelming, and not all of them are relevant to every team.
Customizing it is powerful, but also kind of a double-edged sword. If you don’t have a dedicated admin or dev, even small changes can become a pain or break something else.
And the user interface, while it’s improved, still feels a bit clunky in places. Some things take more clicks than they should, and finding the right settings or data can be a bit of a maze.
Lastly, support can be hit-or-miss. Sometimes it’s great, but other times you’re waiting way too long for answers unless you’re on one of the higher-tier plans.
First off, it’s not the easiest system to learn. There’s a steep learning curve, especially for new users. You kind of need someone who really knows what they’re doing to set it up and maintain it properly.
It’s also pretty expensive. Between licenses, add-ons, and customization, the costs can add up fast. Especially for smaller teams or companies just starting out.
Sometimes it feels like it's trying to do too much. There are so many features that it can get overwhelming, and not all of them are relevant to every team.
Customizing it is powerful, but also kind of a double-edged sword. If you don’t have a dedicated admin or dev, even small changes can become a pain or break something else.
And the user interface, while it’s improved, still feels a bit clunky in places. Some things take more clicks than they should, and finding the right settings or data can be a bit of a maze.
Lastly, support can be hit-or-miss. Sometimes it’s great, but other times you’re waiting way too long for answers unless you’re on one of the higher-tier plans.
What problems is the product solving and how is that benefiting you?
What Salesforce really helps with is keeping everything connected when it comes to our customers. First, it’s a solid CRM, so we are able to track all our leads, contacts, and deals, basically the whole customer journey, in one place. Nothing gets lost and everyone is on the same page.
It is also super helpful for managing our sales pipeline. We can see exactly where each deal stands, what is coming up, and what needs attention. That visibility makes it way easier to stay organized and hit our goals.
On the marketing side, we can run campaigns, track performance, and segment audiences without jumping between tools. It streamlines a lot of the process.
For support, it is great too. Our service team can manage cases efficiently and respond faster, which makes a big difference in customer satisfaction.
What I also like is how it brings the whole team together, especially now with Slack integrated. Everyone is working from the same data and can communicate in real time.
The reports and dashboards are another big plus. We can track everything in real time and actually use that data to make decisions, not just look at it after the fact.
It also saves time with automation. A lot of the repetitive stuff like assigning leads, sending follow ups, or triggering workflows just runs on its own now.
And finally, it is flexible. As we grow or shift our processes, we can customize Salesforce to fit. Whether it is building a custom app or adjusting a workflow, it is built to scale with us.
It is also super helpful for managing our sales pipeline. We can see exactly where each deal stands, what is coming up, and what needs attention. That visibility makes it way easier to stay organized and hit our goals.
On the marketing side, we can run campaigns, track performance, and segment audiences without jumping between tools. It streamlines a lot of the process.
For support, it is great too. Our service team can manage cases efficiently and respond faster, which makes a big difference in customer satisfaction.
What I also like is how it brings the whole team together, especially now with Slack integrated. Everyone is working from the same data and can communicate in real time.
The reports and dashboards are another big plus. We can track everything in real time and actually use that data to make decisions, not just look at it after the fact.
It also saves time with automation. A lot of the repetitive stuff like assigning leads, sending follow ups, or triggering workflows just runs on its own now.
And finally, it is flexible. As we grow or shift our processes, we can customize Salesforce to fit. Whether it is building a custom app or adjusting a workflow, it is built to scale with us.
Salesforce sales cloud - powerfull CRM that helped us build stronger client relationship in banking
What do you like best about the product?
It helps us treck customer interactions easily and manage leads more efficiently.
What do you dislike about the product?
It can be overwhelming at first due to its complex intyerface and too many features.
What problems is the product solving and how is that benefiting you?
It helps us organize customer data track sales activites and follow up on leads faster which improves our response time and boosts customer satisfaction.
Sales Cloud - Salesforce
What do you like best about the product?
It is most helpful for centralizing the sales process, automating tasks, and giving visibility into pipelines and performances. Easy access through mobile apps. Easy to integrate with 3rd party applications.
What do you dislike about the product?
It can be expensive for smaller organizations, also performance could slow down while handling large data set. It's first time setup may require experts.
What problems is the product solving and how is that benefiting you?
It solves problem of scattered customer data and unorganized sales process. With automations, AI powered insights, and real time dashboards our sales team benefits from improved productivity and better forecasting accuracy that in results leads to revenue growth.
Excellent for tracking leads and customer interactions
What do you like best about the product?
Salesforce Sales Cloud makes it very easy to manage leads, opportunities, and customer interactions in one place. The customizable dashboards and reports provide clear visibility into the sales pipeline, and automation features like workflows save a lot of time. Its integration capabilities with other tools are also very helpful for streamlining processes.
What do you dislike about the product?
The platform can feel overwhelming at first because of the steep learning curve. Some features require technical expertise to set up properly, and the interface can be a bit complex for new users. Licensing costs can also be high for smaller teams.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is helping us centralize customer and sales data, making it easier to track leads, manage opportunities, and forecast revenue. It reduces manual work by automating repetitive tasks, which saves time and improves efficiency. The insights from real-time dashboards and reports help in making data-driven decisions, while better visibility into the sales pipeline has improved collaboration across the team and ultimately boosted sales performance.
Salesforce Review: Features, Functionality, and Fit
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its ability to bring everything into one place—leads, opportunities, accounts, and customer interactions—making it much easier to manage the entire sales cycle. The platform is highly customizable and scalable, which means it can adapt to different business needs while growing alongside the organization. Its automation features save a lot of time by handling repetitive tasks like lead assignments and follow-ups, while the reporting and real-time dashboards provide clear visibility into pipeline health and sales performance. On top of that, the mobile app and integrations with tools like Slack and marketing platforms make collaboration seamless and keep the team productive, even on the go.
What do you dislike about the product?
What I dislike about Salesforce Sales Cloud is that while it’s a powerful platform, it can feel overly complex and sometimes overwhelming to navigate, especially for new users. The level of customization available is a strength, but it also means setup and ongoing configuration often require dedicated admin support or technical expertise, which can be costly. The user interface, though improved over time, isn’t always intuitive, and simple tasks can take multiple clicks. Additionally, the platform can become expensive as more features, add-ons, and integrations are needed, which may not be ideal for smaller businesses. Lastly, reporting, while robust, can have a steep learning curve, and running advanced reports isn’t always straightforward without proper training.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is helping solve the challenge of scattered customer data by centralizing all leads, opportunities, accounts, and interactions in one place, which makes it easier to manage relationships and track progress across the entire sales cycle. It reduces the time spent on manual administrative tasks through automation of workflows, follow-ups, and lead assignments, allowing sales teams to focus more on selling. The platform also solves visibility issues by providing real-time dashboards and reporting, enabling accurate forecasting and better decision-making. With mobile access and integrations with other tools, it helps keep the team connected and productive from anywhere. Overall, these benefits translate into improved efficiency, stronger collaboration, and more predictable revenue growth.
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