Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great tool to Scaleup Business but demands expert implementation.
What do you like best about the product?
I liked the seamless integration of Salesforce Sales Cloud with tools "X", as it enabled automatic call logging and provided real-time visibility into telesales team activities during rapid scaling. Salesforce Sales Cloud integrates seamlessly as a dialer and conversation intelligence tool, logging call details like duration, talk time, and outcomes directly into Salesforce records, which eliminates the need for manual entry. This integration helps manage data from a large team, reducing the chaos of using Excel spreadsheets. Real-time dashboards provided insights, like revealing a 2% conversion uplift per extra talk minute, effectively turning it into a scalable revenue engine for high-volume sales growth.
What do you dislike about the product?
Salesforce Sales Cloud's high cost and complex setup were challenging for our company's rapid scaling. Manual data entry persisted in non-integrated areas, slowing high-volume teacher recruitment pipelines. Complex reporting joins across massive call datasets slowed actionable insights for daily 75k call interactions. Customization needed constant skilled admin support, diverting focus from core sales growth.
What problems is the product solving and how is that benefiting you?
I use Salesforce to transition our recruitment process from disorganized Excel sheets to a streamlined system. It efficiently manages high-volume leads and automatically logs every call, alleviating this burden from my team. This change has provided us with the visibility we were lacking and has transformed our telesales operations into a smooth and scalable process.
The enhanced reporting features allow us to analyze performance metrics in real-time, enabling data-driven decision-making. Overall, Salesforce has not only improved our efficiency but also empowered our team to focus more on relationship-building with candidates.
The enhanced reporting features allow us to analyze performance metrics in real-time, enabling data-driven decision-making. Overall, Salesforce has not only improved our efficiency but also empowered our team to focus more on relationship-building with candidates.
Best CRM Software
What do you like best about the product?
Using Salesforce sales cloud it is very easy to track project execution, customer sales, daily project activities, etc with its centralized platform, dashboard and reports. Also it's mobile use excess can allow to operate from anywhere and anytime.
What do you dislike about the product?
In Salesforce cloud, it's very challenging to work without proper guidance and training. We have observed that it becomes difficult to find out old items, reports and data.
What problems is the product solving and how is that benefiting you?
It's help us to improve coordination between teams to get better output. Also reduces follow ups so it's time saving for us and improve our productivity.
Very easy to use
What do you like best about the product?
The collaboration functionality between different departments and team members. I also appreciate how user friendly most of the UI is.
What do you dislike about the product?
Customized security and permission features make it hard to look up how to do certain things if features have been disabled. There is no indicator for what is disabled as a custom feature.
What problems is the product solving and how is that benefiting you?
Salesforce helps keep everything together in one place so we don't need to search around different accounts and programs in order to track tasks
Reliable CRM that improves sales visibility and productivity
What do you like best about the product?
What I like most about Salesforce Sales Cloud is how flexible and scalable it is for different sales processes. Once configured, it is easy for sales teams to use on a daily basis, with a clean interface, customizable layouts, and powerful dashboards that give quick visibility into pipeline and performance. The platform offers a wide range of features like automation, reporting, lead management, and AI-driven insights, all in one place. It also integrates smoothly with other Salesforce products and third-party tools, which makes implementation and ongoing usage much more efficient.
What do you dislike about the product?
The biggest challenges are complexity and cost. For new users, the learning curve can feel steep, especially when trying to use advanced features like automation and reporting. Licensing fees and add-on costs can also climb quickly as you need more capabilities. Even configurations that seem straightforward at first may still require technical expertise or admin support to set up correctly.
What problems is the product solving and how is that benefiting you?
Before using Salesforce Sales Cloud, we struggled with fragmented customer data, manual tracking of leads and opportunities, and limited visibility into our sales pipeline. Reporting was time-consuming and often inaccurate, which made forecasting and day-to-day decision-making difficult.
After implementing Salesforce Sales Cloud, all of our sales data is centralized in a single system with real-time visibility. We can now automate lead assignment, follow-ups, and other routine sales activities, which has significantly reduced manual effort. As a result, the sales team spends more time selling instead of constantly updating records, and managers can access accurate dashboards and forecasts instantly. Overall, this has improved collaboration, shortened sales cycles, and increased productivity, while saving several hours per week per user.
After implementing Salesforce Sales Cloud, all of our sales data is centralized in a single system with real-time visibility. We can now automate lead assignment, follow-ups, and other routine sales activities, which has significantly reduced manual effort. As a result, the sales team spends more time selling instead of constantly updating records, and managers can access accurate dashboards and forecasts instantly. Overall, this has improved collaboration, shortened sales cycles, and increased productivity, while saving several hours per week per user.
Empowered Client Interactions with Real-Time Efficiency
What do you like best about the product?
I really like the feature that allows us to communicate with clients through email while receiving real-time updates. It's helpful to receive client replies directly and get notifications about new interactions, as well as being able to view the last interaction history of the email. Switching from Avaya to the Salesforce softphone also proved to be more reliable. The initial setup of Salesforce Sales Cloud was very easy for us.
What do you dislike about the product?
none so far
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to document client interactions with real-time resolution. It helps me communicate with clients through email, receiving their replies directly and getting notified about new interactions and email history.
Clean Navigation and Easy Data Storage & Retrieval
What do you like best about the product?
It has clean navigations and helps to store data which you can find easily
What do you dislike about the product?
sometimes it takes time to load the data which lacks the outcome at times
What problems is the product solving and how is that benefiting you?
it helps to club data which elsewhere its scattered and for us sales folks its really important to see all of it in one place
Flexible Automation That Scales for Any Business
What do you like best about the product?
1. Salesforce Sales Cloud is flexible and works well for small to large businesses.
2. The automation features reduce manual effort for task management, lead assignment, and workflow rules.
2. The automation features reduce manual effort for task management, lead assignment, and workflow rules.
What do you dislike about the product?
1. For the premium support, this feels a little expensive.
2. Sometimes, new users may find it difficult because there are so many features and options available.
2. Sometimes, new users may find it difficult because there are so many features and options available.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud uses automation to handle repetitive tasks such as lead assignment, workflow rules, task management, and contract generation. It also provides a 360-degree view of customers, which helps ensure that no leads are missed or lost.
Flexible, Robust CRM That Streamlines Lead Tracking and Automation
What do you like best about the product?
Salesforce Sales Cloud’s best thing is how flexible it is. It makes it easy to track every lead and check the different stages of a customer journey from a single platform. The automation also reduces manual effort by handling task reminders, email alerts, and workflows. Overall, it’s a very robust tool, and the friendly UI helps me get a good grasp of the entire system.
What do you dislike about the product?
1.There are many options and menus available, which can feel frustrating for first-time users. Because of this, some guidance is needed to better understand how the system works.
2. Sometimes it takes time to load page.
2. Sometimes it takes time to load page.
What problems is the product solving and how is that benefiting you?
There are multiple benefits to using Salesforce Sales Cloud. It keeps everything organized for me in a single system for each client, which makes it much easier to manage information in one place. I can also track each task and workflow in a simple, straightforward way.
Centralized Client Info, Automated Follow-Ups, and Advanced Analytics
What do you like best about the product?
Salesforce Sales Cloud is particularly helpful for me as a travel consultant because it centralizes all client information in one place. It also lets me track leads and opportunities from the initial inquiry all the way through to booking, automate follow-ups and other routine tasks, and use detailed reporting and analytics to identify sales trends and improve revenue.
What do you dislike about the product?
As a travel consultant, I’ve found that the least helpful aspects of Salesforce Sales Cloud are how complex it can be to set up and customize for specific travel workflows. It may also require a significant investment of time and training to use effectively, which can be challenging in a busy environment. On top of that, it can be costly for smaller agencies. Additionally, some features can feel unnecessary or cumbersome for day-to-day travel booking tasks, making the overall experience heavier than it needs to be for routine work.
What problems is the product solving and how is that benefiting you?
As a travel consultant, I find that Salesforce Sales Cloud helps me tackle several key business challenges.
Managing client relationships is much easier because it keeps client details, preferences, and booking history organized in one place, so important information is less likely to be missed or lost.
Tracking leads and bookings is also more straightforward. It helps me follow up on inquiries, move potential bookings through the pipeline, and prioritize higher-value clients without losing visibility.
It also streamlines day-to-day operations. By automating routine tasks like follow-ups, reminders, and confirmations, it reduces manual work and helps minimize errors.
Finally, it improves sales insights. The reporting and analytics make it easier to spot booking trends, measure performance, and make data-driven decisions that support business growth.
Overall, it helps address problems around organization, efficiency, and revenue growth.
Managing client relationships is much easier because it keeps client details, preferences, and booking history organized in one place, so important information is less likely to be missed or lost.
Tracking leads and bookings is also more straightforward. It helps me follow up on inquiries, move potential bookings through the pipeline, and prioritize higher-value clients without losing visibility.
It also streamlines day-to-day operations. By automating routine tasks like follow-ups, reminders, and confirmations, it reduces manual work and helps minimize errors.
Finally, it improves sales insights. The reporting and analytics make it easier to spot booking trends, measure performance, and make data-driven decisions that support business growth.
Overall, it helps address problems around organization, efficiency, and revenue growth.
Industry-Leading CRM Foundation with Powerful Customization, Integrations & AI Insights
What do you like best about the product?
We are confident in this tool, as they are an industry leading CRM Foundation, that has a powerful and customizable platform, robust reporting and forecasting, best in class ecoystem and integrations, sales productivity tools and AI empowered insights.
What do you dislike about the product?
OuroOut of the box experience, or ease of implementation can be daunting for those new to Salesforce, high administrative overhead, inconsistent data quality unless you use another tool to mitigate, rep experience can be clunky depending on admin buildout, and reporting is powerful by not intuitive, leading to infrequency of use.
What problems is the product solving and how is that benefiting you?
Our problems that are solved include no single source of truth, unreliable pipeline and forecasting, low sales productivity, poor visibility in to sales rep performance, disconnected go-to-market teams, inability to scale sales operations, and lack of insight into what actually drives revenue.
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