Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,029 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce Sales Cloud: A Powerful CRM That Transforms Sales Operations
What do you like best about the product?
Salesforce Sales Cloud stands out for its robust and highly customizable platform, which adapts effortlessly to our business requirements. The user-friendly interface, powerful automation features, and extensive reporting tools have greatly enhanced our sales operations. With functionalities such as lead and opportunity management and real-time analytics, our workflows are more streamlined and productivity has increased. Additionally, its seamless integration with other systems makes it an effective solution for comprehensive sales management from start to finish.
What do you dislike about the product?
While Salesforce Sales Cloud offers robust features, its complexity may be daunting for newcomers. Setting up and customizing the platform typically demands technical know-how, and maintaining it over time can consume significant resources. The licensing fees may also be prohibitive for small or mid-sized businesses. Furthermore, performance can occasionally lag when handling large amounts of data. Nevertheless, with careful planning and adequate support, the platform’s comprehensive value and capabilities tend to surpass these challenges.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud addresses important challenges for us, such as managing intricate sales pipelines, monitoring customer interactions, and minimizing manual work. By centralizing all our sales data, it provides our team with real-time access to leads, opportunities, and key performance metrics. The automation of routine tasks like follow-ups and reporting not only saves time but also enhances productivity. As a result, we experience better sales forecasting, quicker deal closures, and a more tailored customer experience, which ultimately drives higher revenue and greater team efficiency.
Must have CRM software
What do you like best about the product?
There’s really no other platform out there that compares to Salesforce and superior capabilities to any other competition
What do you dislike about the product?
Some of the customization requires a developer
What problems is the product solving and how is that benefiting you?
Contact management and pipeline opportunity forecasting
Flexible and Customizable, but Burdened by Technical Debt
What do you like best about the product?
It flexible configurable and customizable at the same time
What do you dislike about the product?
My company struggles with technical debt. Mostly this has been from questionable architecture from the past and not understanding requirements.
What problems is the product solving and how is that benefiting you?
It’s our single pane of glass for all of our sellers.
Essential Tool with Room for Pricing Improvement
What do you like best about the product?
I appreciate how Salesforce Sales Cloud has significantly enhanced my productivity and efficiency, saving me time and improving my performance. The centralized system allows for easy, cloud-based access, streamlining management tasks and consolidating all my operations in one place without the fear of losing data.
What do you dislike about the product?
The price of Salesforce Sales Cloud is a significant concern for me. I find it too expensive, which makes me hesitant about repurchasing it unless there is a reduction in cost. Additionally, I experienced initial complexity when setting up and understanding the system. Although improvements have been made over time, the early challenges were notable.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to boost sales, bring more revenue, enhance team productivity, and efficiency, and manage everything centrally, eliminating Excel sheet management.
Yes!
What do you like best about the product?
It's incredibly helpful with externally customizable reporting and data management
What do you dislike about the product?
Since w can do anything we do, anything, sometimes more rails help enable good design
What problems is the product solving and how is that benefiting you?
Managing leads, customers, support inquiries and sales
Easy to Use for Business, but Too Cumbersome and Takes Up Space
What do you like best about the product?
Real estate is complex on thr hi and not easy to navigate
What do you dislike about the product?
Too cumbersome , real estate is too comple
What problems is the product solving and how is that benefiting you?
Too cumbersome
Great Integration Between Sales and Service Cloud, But Needs Better Data Tracking
What do you like best about the product?
Sales cloud integration with services cloud to get data flown
What do you dislike about the product?
Not having data tracking on all fields and limited slides
What problems is the product solving and how is that benefiting you?
Increasing our sales and managing leads
Quality Product with Powerful Customer Management
What do you like best about the product?
I like how Salesforce Sales Cloud improves customer relationship management and facilitates closing deals with prospective students. It significantly increases productivity thanks to its technology and provides valuable tools to understand our customers' reviews. I also appreciate the easy implementation now that we are familiar with the system, and I consider the product to be of the highest quality.
What do you dislike about the product?
I found the setup process a bit complicated because the team implementing it was not very familiar with the platform and had to learn a lot about it.
What problems is the product solving and how is that benefiting you?
I use the product to manage relationships with clients and close deals with future students, increasing productivity.
Comprehensive Sales Management with Customizable Dashboards
What do you like best about the product?
complete sales process management, Highly customizable dashboards, workflows, and reports, integration capabilities
What do you dislike about the product?
Sometimes complex implementation, Over-customization can make upgrades or system maintenance complex
What problems is the product solving and how is that benefiting you?
Fragmented customer data, Lack of Lead Visibility and Follow-Up, inconsistent CX across different touch points
Secure and Accessible Information, Needs to Improve Configuration
What do you like best about the product?
I enjoy how Salesforce Sales Cloud allows me to have complete information on each candidate in a simple, accessible, and secure way. The platform makes it easy to know at what stage of the process each prospect is. I appreciate that all the information is secure and accessible to all my employees.
What do you dislike about the product?
I don't like that making changes in the configuration is a slow process.
What problems is the product solving and how is that benefiting you?
I have the complete information of the candidates in a simple, accessible, and secure way. Additionally, I can see what stage of the process my prospects are in, which facilitates management and accessibility for my employees.
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