Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Super User-Friendly, Especially for Non-Tech Users
What do you like best about the product?
It’s super user friendly, specially for non tech people
What do you dislike about the product?
Nothing specific comes to mine, really. Its good
What problems is the product solving and how is that benefiting you?
Helping us navigate the seller experience
Everything Written Feels Perfect for Me
What do you like best about the product?
Salesforce Sales Cloud centralizes all customer and sales data in one platform, which makes tracking leads, opportunities, and customer interactions extremely efficient. I like its automation features—especially workflows, forecasting tools, and AI-driven insights—that help prioritize leads and shorten sales cycles. The dashboard customization and real-time reporting also make performance tracking very transparent and actionable.
What do you dislike about the product?
While powerful, Sales Cloud can feel overly complex for new users, requiring significant setup and training to tailor it to business needs. Some features overlap or are hidden behind multiple configurations, which can slow down adoption. The cost of additional integrations and licenses can also add up quickly for growing teams.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud addresses the challenge of fragmented customer data and manual sales tracking by offering a centralized platform for managing leads, opportunities, accounts, and pipelines. It streamlines repetitive tasks, fosters better collaboration among teams, and guarantees that every customer interaction is recorded and accessible in real time. As a result, forecasting has become more accurate, deal closures are faster, and overall productivity has increased thanks to data-driven decision-making.
Salesforce Boosts Efficiency but Can Overwhelm Sales Reps
What do you like best about the product?
Salesforce has enabled us to improve efficiency and gather the data we need!
What do you dislike about the product?
Sometimes, we request a significant amount of data from our sales reps, which can occasionally become overwhelming for them.
What problems is the product solving and how is that benefiting you?
I use this for tracking and reporting sales data. It helps me keep an organized record of sales and makes it easier to generate reports when needed.
Great for Sales Teams but Challenging for Niche Customization
What do you like best about the product?
I appreciate Salesforce Sales Cloud’s mobile capabilities, allowing our reps to operate efficiently on the go. The real-time visibility across various processes and systems has solved our visibility issues and burnouts, enabling management to track sales activities and team performance effectively. The ease of use and flexibility for teams to input and retrieve relevant data, which is accessible to leadership, stands out.
What do you dislike about the product?
I find customization with Salesforce Sales Cloud challenging for our niche company. While we try to use as much of the out-of-the-box features as possible, we still require customization, which has proven difficult. Specifically, handling quotes, scheduling, and translating products into sales orders and work orders have been particularly challenging. Also, there might be room for improvement in the proposal aspect.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves visibility issues, providing real-time insights across multiple areas, enhancing processes and systems.
Sales Cloud Transforms Our Sales Team with Full Pipeline Visibility
What do you like best about the product?
Sales Cloud is revolutionizing our sales team and giving visibility into our entire pipeline.
What do you dislike about the product?
Certain features like opportunity teams are not out of the box and have to be enhanced with customization or an app from AppExchange.
What problems is the product solving and how is that benefiting you?
Sales Cloud is centralizing data that was previously kept in desparate systems.
Great Automatic Agent Generation, But Pricing Is High
What do you like best about the product?
Agentforce generating the agents automatically
What do you dislike about the product?
Pricing model as it is higher to use Agentforce
What problems is the product solving and how is that benefiting you?
Yes
Great for Tracking Sales Opportunities, But Lacks AI Integration
What do you like best about the product?
Sales Cloud is the best solution for commercial efficiency. A tool where you can track your customer opportunity life cycle from end to end.
What do you dislike about the product?
It lacks the option to integrate AI directly into the sales flows, which is a limitation for those looking to enhance their processes with artificial intelligence.
What problems is the product solving and how is that benefiting you?
Have everything on the same system. An 360 view
Streamlines Dreamforce Navigation Seamlessly
What do you like best about the product?
I like how Salesforce Maps helps me understand where everything is located and allows me to get to each area seamlessly. I enjoy the interactive features, which enhance usability and engagement during events like Dreamforce.
What do you dislike about the product?
I feel that Salesforce Maps could improve in offering a better understanding of where the vendors are located, especially in larger scaled rooms, such as those in Moscone North.
What problems is the product solving and how is that benefiting you?
I use Salesforce Maps to seamlessly navigate and understand the layout of Dreamforce, ensuring I can easily reach various areas.
Streamlined Lead Management with Salesforce Sales Cloud
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its scalability, AI insights, and strong reputation, which made it stand out to us. The setup was straightforward, making it easy to get started. I love the centralized lead capture and automated lead assignment, which have unified our lead management process. The features such as email to lead, web form to lead, and text messages to lead make the experience seamless. Additionally, using Salesforce with DocuSign for contract and signature management has been beneficial. The territory management and mapping features are valuable for maintaining cohesive sales team assignments.
What do you dislike about the product?
I find the process of building dashboards to be cumbersome and difficult. Especially in the context of forecasting, this makes it challenging to effectively coach sales reps.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to eliminate lead tracking issues, creating a centralized system for leads, automating assignments, and notifications, which boosts sales efficiency.
Fast Deal Booking Is Great, But Opportunity Quotes Need Improvement
What do you like best about the product?
Fast deal booking
Sales rep closing deal
Sales rep closing deal
What do you dislike about the product?
Opportunities quote and the sales life cy
What problems is the product solving and how is that benefiting you?
Good
Automation of sales and quote processes
Automation of sales and quote processes
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