Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful Sales Pipeline Visibility, but Complex Customization in Salesforce Sales Cloud
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it gives our teams complete visibility of the sales pipeline in real time. We can easily track opportunities, automate follow-ups, and forecast more accurately. The integration with Marketing Cloud also helps us connect leads to personalized journeys, improving both efficiency and conversion rates.
What do you dislike about the product?
The platform is extremely powerful, but its flexibility also makes it complex. Customization and automation setup often require technical expertise, so small adjustments can take longer than expected. However, once properly configured, it performs very well.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud has helped us organize and centralize our entire sales process. Before, we managed leads and opportunities across multiple spreadsheets and emails, which made tracking and reporting difficult.
Now, with Sales Cloud, we have real-time visibility of every opportunity, automated follow-ups, and more accurate forecasting. This has improved collaboration between teams, reduced response times, and given leadership a clearer understanding of pipeline health and performance.
Now, with Sales Cloud, we have real-time visibility of every opportunity, automated follow-ups, and more accurate forecasting. This has improved collaboration between teams, reduced response times, and given leadership a clearer understanding of pipeline health and performance.
Quick Setup and Customization, but List View Needs Improvement
What do you like best about the product?
Easy out of the box functionality that can be set up quickly to start selling with the ability to completely customize solutions
What do you dislike about the product?
List view columns are not drag and drop.
What problems is the product solving and how is that benefiting you?
Helps identify sales gaps for our team to identify and target for future sales pipeline
Great Integration for Lead to Quote and Forecasting
What do you like best about the product?
Tight integration for entire flow lead to quote and forecasting.
What do you dislike about the product?
Need goal seek feature to enable sales team better for certain deals
What problems is the product solving and how is that benefiting you?
Good visibility into entire sales process for all applicable users from AE to C-Level
Easy to Use for Small Teams, Challenging for Larger Groups
What do you like best about the product?
It's straightforward to use and simple to deploy. We utilize it in our contact center.
What do you dislike about the product?
It can be complicated to use if you manage a large team with members handling various tasks.
What problems is the product solving and how is that benefiting you?
It make us sell more reservations
Unbeatable CRM with Predictive Intelligence
What do you like best about the product?
I really appreciate all the features of Salesforce Sales Cloud, which I consider the best CRM in the world. It has helped our sales teams to be more efficient, assertive, and to close more deals. I also value the predictive intelligence of Einstein, which I find extremely useful.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage our teams' sales pipeline, making them more efficient and assertive, which results in more closed deals.
Great for Custom Sales Processes, but Standardization Can Be Tricky
What do you like best about the product?
Opportunity management with the possibility to create multiple sales process
What do you dislike about the product?
Some Times it’s hard to use a standard process so I have to customize it for example the forecast
What problems is the product solving and how is that benefiting you?
The connection between manager and sales reps
Great Experience, Nothing to Dislike
What do you like best about the product?
Good product to use easy to connnect and work with
What do you dislike about the product?
Nothing is there to complaint all good product
What problems is the product solving and how is that benefiting you?
Amazing
Great Reporting and Easy Management, but Lightning Can Be Slow
What do you like best about the product?
Managing accounts, opportunities, and pipelines has been straightforward. The out-of-the-box reports are especially useful for our business.
What do you dislike about the product?
The Lightning interface feels slower compared to the classic experience.
What problems is the product solving and how is that benefiting you?
We use Salescloud to manage our process from leads all the way to quotes. It allows us to organize groups and synchronize with our downstream systems, both in real time and in batch mode. This functionality is beneficial for our business.
Great for Client Data-Driven Decisions, No Complaints
What do you like best about the product?
Client data to make decisions to better sell
What do you dislike about the product?
Nothing to complaint. It’s truly useful. Easy to use
What problems is the product solving and how is that benefiting you?
Client overview
Excellent integration and visibility of the Pipeline
What do you like best about the product?
Integration, monitoring, and the ability to visualize the Pipeline
What do you dislike about the product?
I have no negative comments, although perhaps the only thing I could point out is the lack of visibility of the teams or the education related to them.
What problems is the product solving and how is that benefiting you?
Tracking Potential Leads
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