Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Data Integration Capabilities
What do you like best about the product?
The possibility to integrate all data of sales processes
What do you dislike about the product?
Could be easier to do the integration woth all
What problems is the product solving and how is that benefiting you?
Crm
Comprehensive and Practical Sales Management with Room for Simplification
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its comprehensive visibility into the entire sales process. From lead generation to opportunity closure, every interaction is recorded and traceable, allowing both sales representatives and managers to make data-driven decisions. The customizable dashboards and reports help visualize KPIs in real time, which enhances performance tracking and forecasting accuracy. Additionally, integration with tools like Slack and Outlook streamlines communication and reduces manual updates. The automation features, such as workflow rules and approval processes, significantly increase efficiency, minimizing repetitive administrative work and enabling teams to focus on actual sales activities.
What do you dislike about the product?
What I dislike about Salesforce Sales Cloud is its complexity for new users and the steep learning curve required to fully utilize its capabilities. The abundance of features can be overwhelming, and configuring automation or report structures often demands specialized knowledge or administrative support. System performance occasionally slows down with heavy data or complex filters, which can affect productivity. Additionally, customization flexibility sometimes leads to inconsistent data models across departments if governance is weak. Licensing and add-on costs can also escalate quickly, making total ownership expensive for smaller organizations.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves major challenges in managing scattered customer data, inconsistent sales processes, and poor visibility into pipeline performance. Before implementation, our team relied on spreadsheets and manual updates, which caused delays and errors in reporting. With Sales Cloud, all leads, opportunities, and customer interactions are centralized in one platform, enabling consistent tracking and faster access to accurate information. The automation of approval flows and task assignments reduces administrative workload and ensures that no deal is missed due to human oversight. Real-time dashboards help management forecast revenue more accurately and identify performance bottlenecks quickly. As a result, communication between sales and management has improved, and the overall sales cycle has become significantly shorter.
Great Pipeline Management, But Needs Better Account Features
What do you like best about the product?
Pipeline management that allows visibilities across functional teams.
What do you dislike about the product?
Less functionality for account management till now.
What problems is the product solving and how is that benefiting you?
Helping account managers manage their leads, opportunities and accounts. Increase company revenues
Efficient Sales Automation, but Challenging to Learn and Customize
What do you like best about the product?
What stands out most about Salesforce Sales Cloud is how it streamlines the entire sales process—from lead capture to deal closure—through automation that help sales teams focus on the right opportunities.
What do you dislike about the product?
The biggest drawbacks of Salesforce Sales Cloud are its steep learning curve and complex customization process, which can overwhelm new users and require specialized expertise to manage effectively.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud addresses problems related to disjointed sales processes, lack of visibility into sales pipelines, and inefficient lead and opportunity management by providing a centralized CRM platform that streamlines sales activities.
Highly Customizable Platform with Powerful Features, but Costs Can Add Up
What do you like best about the product?
This platform is both powerful and highly customizable. It can be adapted to meet specific business requirements, offering a wide range of customization options for workflows, reports, and dashboards.
What do you dislike about the product?
Potential for high cost: Expenses can rise quickly, particularly for smaller businesses, since the per-user pricing and advanced features may end up being quite costly.
What problems is the product solving and how is that benefiting you?
It is important to establish standardized data entry protocols and ensure that all users receive ongoing training. This approach helps maintain consistency and accuracy across the system.
Effortless Setup, Streamlined Sales Process
What do you like best about the product?
I find Salesforce Sales Cloud incredibly useful for streamlining our lead conversion process and tracking account and contact details efficiently. The duplication and lead conversion features are very helpful. I also appreciate its ease of setup and user-friendly features. These make it easy to manage our sales pipeline and are compelling reasons for my strong recommendation.
What do you dislike about the product?
NA
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to streamline our lead conversion process and efficiently track account and contact details.
Boosted Sales Efficiency, Seamless Integration
What do you like best about the product?
I find Salesforce Sales Cloud incredibly helpful in solving my sales-related problems like targeting the right customers and ensuring my sales team has all the necessary information. It's easy to set up, and the data integration features are the most useful. Additionally, it has enhanced our business efficiency, leading to more closed deals, and I'd definitely repurchase it for the benefits it brings to my organization.
What do you dislike about the product?
Nithing
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve sales-related problems by reaching the right customers and providing sales teams with necessary information, resulting in increased efficiency and closing more business.
Excellent Tool for Streamlined and Personalized Customer Service
What do you like best about the product?
how it centralizes and streamlines customer service operations, making it easy to deliver fast, consistent, and personalized support.
What do you dislike about the product?
Nothing at all it is a great product and recommend it
What problems is the product solving and how is that benefiting you?
Instead of searching through multiple systems, I get a 360-degree view of each customer — their history, interactions, and preferences — all in one place. This helps me provide faster and more personalized support.
Comprehensive Sales Management, but Can Be Overwhelming for New Users
What do you like best about the product?
Salesforce Sales Cloud makes it easy to manage the entire sales process from lead to close in one centralized platform. The visibility it provides across accounts, opportunities, and activities helps our team stay organized and aligned
What do you dislike about the product?
While the platform is robust, it can feel overwhelming at first due to the number of features and configuration options.
What problems is the product solving and how is that benefiting you?
It helps bring all of our customer and sales data into one place, eliminating the need to track leads, opportunities, and activities across spreadsheets or disconnected tools.
Great Organization, But Expensive
What do you like best about the product?
All lead, contact, opportunity, activity, and communication history is in one place.
What do you dislike about the product?
It ca come with a high cost which is not so grea
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of disconnected and manual sales processes by centralizing customer data, automating workflows, and providing real-time insights. It helps you close deals faster, stay organized, and drive more predictable revenue.
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