Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Efficient centralization, but values not well aligned with the business
What do you like best about the product?
The customer experience is centralized in one place, facilitating the entire process.
What do you dislike about the product?
The values presented are aligned with the reality of the business.
What problems is the product solving and how is that benefiting you?
I am still evaluating to decide if I will apply to the company.
Unified View and Extensive partner Ecosystem Benefits Nonprofits Engaging their Constituents across multiple channels
What do you like best about the product?
I appreciate the unified 360-degree view Salesforce Sales Cloud provides, offering a single source of truth for interactions across different teams, which is invaluable for our organization. I also value its integrations with email tools like Salesforce Inbox. The AppExchange enhances functionality, allowing events and program management within Salesforce. The extensive ecosystem of partners and implementation support is crucial for effective use and configuration, adding significant value.
What do you dislike about the product?
I find that Salesforce Sales Cloud's extensive range of features and industry support makes it very complex to navigate. It's challenging to determine the best features and add-ons for specific use cases. Additionally, figuring out the correct pricing and licensing model for your organization can be complicated.
What problems is the product solving and how is that benefiting you?
I find the product solves integration challenges, providing a unified 360-degree view of our constituents and acting as a single source of truth across various teams.
Strong Foundation with Integration Limitations
What do you like best about the product?
Sales cloud is a great foundation for any business
What do you dislike about the product?
Limitations when data from all systems aren’t integrated
What problems is the product solving and how is that benefiting you?
Sales reporting and pipeline management
Great Adaptivity and Easy Onboarding, but UI Feels Outdated
What do you like best about the product?
Adaptivity. User can onboard with ease and little oversight
What do you dislike about the product?
Old UI needs to be a little more appealing
What problems is the product solving and how is that benefiting you?
Improving sales
Highly Customizable and Scalable, but Needs Better Balance for Admins
What do you like best about the product?
Very customizable and is scalable for any size business
What do you dislike about the product?
It requires more technical design but it is too easy for non technical admins.
What problems is the product solving and how is that benefiting you?
Sales pipeline
User-Friendly and Highly Adaptable for Opportunity Management
What do you like best about the product?
I love the adaptability and user-friendly design of Salesforce Sales Cloud, especially how it simplifies navigating screens for reps to easily access agent details. The step-by-step setup instructions were straightforward and incredibly helpful. I also appreciate the seamless integration with external subsystems, like MuleSoft, which enhances our data management and allows sales reps to efficiently interact and verify user data.
What do you dislike about the product?
I am not entirely satisfied with the schema architecture in Salesforce Sales Cloud, particularly how it handles leads, prospects, opportunities, contacts, events, and task activities. This aspect could be improved for better functionality and efficiency.
What problems is the product solving and how is that benefiting you?
I find the product streamlines data integration, making it easy to extend data from Salesforce to our data warehouse, and supports sales reps in verifying user data efficiently.
Great for Staged Negotiations, Needs Better Reports and Dashboards
What do you like best about the product?
The ability to manage negotiations in stages.
What do you dislike about the product?
I would like to see reports and dashboards upgraded.
What problems is the product solving and how is that benefiting you?
The goal is to eliminate the problem of sales representatives not being able to understand their own sales information.
Efficient for Sales, but Sales Cloud Interface Needs Improvement
What do you like best about the product?
Efficiency for sales guys and management.
What do you dislike about the product?
We don’t like Interface of sales cloud solution.
What problems is the product solving and how is that benefiting you?
Efficiency for sales guys
Great Data Integration, But Room for Improvement
What do you like best about the product?
Integrating data seamlessly across all platforms to provide custom experiences
What do you dislike about the product?
Getting my team on board for the chandler and development
What problems is the product solving and how is that benefiting you?
I am not using sales force sales cloud yet
Great Opportunity Management, but Forecasting on Quotes Needs Improvement
What do you like best about the product?
The opportunity cycle and management are well handled, and I appreciate the overall seamlessness of the experience.
What do you dislike about the product?
Forecasting isn't working on quotes. Please make this process simpler.
What problems is the product solving and how is that benefiting you?
It makes the process seamless and significantly reduces the amount of documentation required. The reporting features are also quite good.
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