Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Robust and Customizable Platform, but Overwhelming Notifications
What do you like best about the product?
What stands out to me is the robustness of the platform and how easily it can be modified and expanded to address the specific requirements of our business and industry overall.
What do you dislike about the product?
The notifications from Chatter and the bell, as well as the related emails, are difficult to disable. This constant stream of alerts can be overwhelming and distracting for our sales team.
What problems is the product solving and how is that benefiting you?
We need to have a single system for the various sales and functional to use throughout the lengthy sales cycle.
Sales Cloud Is Essential, But Nothing Else Stands Out
What do you like best about the product?
Sales Cloud is essential to business. Our
What do you dislike about the product?
Nothing at all. Sales Cloud is essential
What problems is the product solving and how is that benefiting you?
Helps us to engage with customers.
Great Integration, but Difficult to Modify
What do you like best about the product?
I appreciate how well it integrates with the other objects.
What do you dislike about the product?
I find it frustrating that making changes to it requires so much effort overall.
What problems is the product solving and how is that benefiting you?
We wanted to see the field service reps in a map and the cases.
Great for Sales Management, But Person Accounts Need Improvement
What do you like best about the product?
Managing lead intake and the sales process
What do you dislike about the product?
Person accounts restrict some features when expanding use cases emerge
What problems is the product solving and how is that benefiting you?
Managing the lead intake and sales process
Great Experience with Sales Cloud, but Missing Some Stakeholder-Requested Features
What do you like best about the product?
It is the best and I have used the sales cloud a lot
What do you dislike about the product?
Some features that are requested by stakehders and it is not available
What problems is the product solving and how is that benefiting you?
Lead management and opportunity management
Great Contact Management, But Struggles with Tech Debt and Feature Expansion
What do you like best about the product?
Consolidation of contacts and accounts to a single location and ability to personalize our messaging.
What do you dislike about the product?
The ability to build new features without veering away from the core features salesforce rolls out. Constant tech debt from evolution of the product
What problems is the product solving and how is that benefiting you?
Manage our customer engagements across service, sales and other teams
Powerful CRM but Needs UI Improvements
What do you like best about the product?
I love that Salesforce Sales Cloud acts as a universal platform, allowing me to integrate with a variety of tools. It provides a unified place for marketing, sales, and service management, making it versatile and essential. Additionally, the abundance of resources and the widespread usage make finding expertise easy, enhancing my overall experience.
What do you dislike about the product?
I found the initial setup of Salesforce Sales Cloud to be quite time-consuming, especially in terms of ensuring all data was correctly input and organizing the metadata. Additionally, I would prefer if the interface were more user-friendly and streamlined; a cleaner interface would enhance usability.
What problems is the product solving and how is that benefiting you?
I use the product to track leads and customers, unifying customer prospect and lead data in one place, integrating with various tools and serving client needs efficiently across marketing, sales, and services.
Seamless Integration and Reliable Standard
What do you like best about the product?
It's the standard at this point and integrates well with the rest of our tech stack.
What do you dislike about the product?
Nothing comes to mind at this moment that I don't like.
What problems is the product solving and how is that benefiting you?
This is the platform that we use for all of our sales management as well as our sales analytics.
Great Salesforce Integration, but Customization for Dealers Is Challenging
What do you like best about the product?
Connected to all our Salesforce stack, so it brings great insights
What do you dislike about the product?
Hard to customize in scale to all my dealers with different requests
What problems is the product solving and how is that benefiting you?
It is solving reports demands
Streamlined Sales Management with Intuitive AI Features
What do you like best about the product?
I find Salesforce Sales Cloud incredibly easy to use and simple to set up, which was handled by my IT team with no issues. The AI features are very beneficial, as they enhance our interactions management. I also love the integration potential with platforms like HubSpot, ensuring everything is connected.
What do you dislike about the product?
I dislike the outdated interface design and believe it could look a lot better.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to consolidate customer and sales pipeline interactions in one place, enabling easy visibility and connections, enhanced by AI recommendations, while being easy to set up and use.
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