Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Everything in One Place for a Smoother Workflow
What do you like best about the product?
I like that everything is in one place, which saves me from having to keep multiple platforms open at the same time.
What do you dislike about the product?
The Amazon Connect integration could work better. It kept opening random cases on my profile, and I wouldn’t get any alert about them unless I manually selected them to view.
What problems is the product solving and how is that benefiting you?
It’s slimming down the amount of platforms, as in the old platform I would need to have 4-5 items open but on salesforce everything is integrated
Powerful CRM for managing sales pipelines and customer relationships
What do you like best about the product?
what I like most about Salesforce Sales Cloud is how it centralizes all sales activities in one place. It makes it much easier to track leads, manage opportunities, and monitor the entire sales pipeline without losing important information. The reporting and dashboard features are especially useful because they provide clear insights into sales performance and help the team make better decisions.
I also appreciate the level of customization the platform offers. It allows businesses to tailor workflows, fields, and automation based on their specific sales process, which helps improve efficiency and collaboration across the team.
I also appreciate the level of customization the platform offers. It allows businesses to tailor workflows, fields, and automation based on their specific sales process, which helps improve efficiency and collaboration across the team.
What do you dislike about the product?
One thing I dislike about Salesforce Sales Cloud is that it can feel complex for new users. The platform has many features and customization options, which is great, but it can take time to learn and configure everything properly. New team members sometimes need training before they feel comfortable using it.
Another downside is that some advanced features and integrations can be expensive, especially for smaller teams or startups. However, once everything is set up correctly, the platform becomes very powerful and useful for managing the sales process.
Another downside is that some advanced features and integrations can be expensive, especially for smaller teams or startups. However, once everything is set up correctly, the platform becomes very powerful and useful for managing the sales process.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve the problem of managing sales data across multiple tools and spreadsheets. Before using a CRM, it was difficult to keep track of leads, customer interactions, and the status of deals. Sales Cloud brings everything into one centralized platform, making it much easier to organize contacts, monitor opportunities, and follow the progress of the sales pipeline.
It also improves visibility for the entire team. Managers can quickly see performance metrics through dashboards and reports, which helps with forecasting and decision-making. For the sales team, task reminders and automation reduce manual work and ensure that follow-ups with prospects are not missed. Overall, it helps streamline the sales process, improve collaboration, and save time.
It also improves visibility for the entire team. Managers can quickly see performance metrics through dashboards and reports, which helps with forecasting and decision-making. For the sales team, task reminders and automation reduce manual work and ensure that follow-ups with prospects are not missed. Overall, it helps streamline the sales process, improve collaboration, and save time.
Centralized, Customizable, and Rock-Solid Reliable Sales Cloud
What do you like best about the product?
It centralises the entire sales processes in one place.
Highly customizable.
Very reliable system with absolutely zero downtime.
The reporting capability of Sales cloud is very impressive.
Improves forecast accuracy and supports better decision making
Highly customizable.
Very reliable system with absolutely zero downtime.
The reporting capability of Sales cloud is very impressive.
Improves forecast accuracy and supports better decision making
What do you dislike about the product?
The learning curve is high.
No live chat support.
Admin heavy and complex to use for beginners.
Limited enhancements in analytics
No live chat support.
Admin heavy and complex to use for beginners.
Limited enhancements in analytics
What problems is the product solving and how is that benefiting you?
It brings all our customer data together in one place. We don’t need to leave the SF ecosystem for pipeline, opportunity, account, or case management. It’s an omnichannel tool that supports real-time deal tracking.
Clear Pipeline Visibility, Powerful Reporting, and Flexible Customization
What do you like best about the product?
Pipeline visibility: It gives a clear view of deals, stages, and potential risks all in one place.
Strong reporting & forecasting: The dashboards provide leadership with real-time insight, as long as the data is kept up to date.
Customization: You can tailor it to your sales process rather than being forced into a generic workflow.
Strong reporting & forecasting: The dashboards provide leadership with real-time insight, as long as the data is kept up to date.
Customization: You can tailor it to your sales process rather than being forced into a generic workflow.
What do you dislike about the product?
Heavy and complex : It’s powerful, but not intuitive. Without proper setup it feels overwhelming.
Adoption depends on discipline: If you dont update it consistently, reporting becomes unreliable fast.
Cost vs. value risk : expensive, and without strong process ownership, it can turn into a glorified data-entry tool.
Adoption depends on discipline: If you dont update it consistently, reporting becomes unreliable fast.
Cost vs. value risk : expensive, and without strong process ownership, it can turn into a glorified data-entry tool.
What problems is the product solving and how is that benefiting you?
Deal tracking & organization : Keeps all opportunities, contacts, and activities in one place, so I always know what to focus on, as a global company this helps with company memory as well
Forecasting & visibility : Lets me see pipeline health and expected revenue, helping me prioritize deals and plan next steps effectively.
Forecasting & visibility : Lets me see pipeline health and expected revenue, helping me prioritize deals and plan next steps effectively.
Ticketing Made Effortless for Smooth Day-to-Day Work
What do you like best about the product?
It’s excellent. Ticketing has never been this easy, and we’re able to handle our day-to-day tasks smoothly and without hassle.
What do you dislike about the product?
Nothing! Experience has been excellent. Would definitely recommend it to others if I had the opportunity.
What problems is the product solving and how is that benefiting you?
Ticketing. Solving cases.
The Best CRM for Keeping Track of Leads
What do you like best about the product?
I like that it keeps track of my leads, and I think it’s the best CRM out there. I also think its easy to use. I've never had training on it but am able to use the software effortlessly. I use it everyday.
What do you dislike about the product?
Nothing in particular. I still think Salesforce is the leader for sales teams.
What problems is the product solving and how is that benefiting you?
I have over 700 accounts or customers that I need to keep track of. Salesforce Sales Cloud helps me manage them, set reminders for follow-ups, and stay on top of my most important tasks.
Best CRM Out There—Couldn’t Do My Job Without It
What do you like best about the product?
Best CRM out there. couldn't do my job without it. easy to use and use it every day.
What do you dislike about the product?
both a strength and weakness - its so customizable but sometimes that requires outside help.
What problems is the product solving and how is that benefiting you?
I have many customers I need to keep track of, track next steps, forecast opportunities and percentage likelihoods as well as managing a whole team's performance and the dashboards are amazing.
Great Salesforce Project Creation, but Project Tab Filters Need More Flexibility
What do you like best about the product?
The ability to generate procore projects through salesforce is a huge plus. Also, combining calendar meetings with google calendar is extremely helpful to my job.
What do you dislike about the product?
I do not like how you cannot view multiple filters simultaneously in the project tab.
What problems is the product solving and how is that benefiting you?
It solves my integration issue across three software apps at my company.
A powerful tool for streamlining sales.
What do you like best about the product?
Salesforce sales cloud enables us to customize it to the most detailed sales processes. The platform aslo allows us to manage customer records , manage contacts and create more reliable revenues forecasts. The analytics helps us to extract insights from our sales data which guide us on how to optimize future sales.
What do you dislike about the product?
Sales cloud requires a bit of learning curve especially for beginners.
What problems is the product solving and how is that benefiting you?
Sales cloud enables us to communicate and stay connected with potential clients and our customers. It's a highly customizable tool and customer support has been of great help when needed.
Streamlines Lead Management, Steep Learning Curve
What do you like best about the product?
I appreciate that we can manage leads and opportunities in one place with Salesforce Sales Cloud. The reports and dashboards are very helpful, giving us real-time visibility so we can quickly do things easily. I also like the automation, which saves us a lot of time by helping with task creation, sending emails, and follow-up reminders.
What do you dislike about the product?
Sometimes it feels a little overwhelming because there are so many features. For new users, it takes time to understand it, with many confusing things like tabs, fields, and objects. The initial setup is manageable but sometimes it takes a lot of time.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage leads and opportunities efficiently, saving time compared to Excel. The reports, dashboards, and automation features provide real-time visibility and streamline tasks like sending emails and follow-ups.
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