Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Streamlined Sales Process with Minor Setup Challenges
What do you like best about the product?
I find Agentforce Sales easy to use with a very simple and clean interface where all options are visible on the screen. I haven't faced many challenges finding anything in the app. The AI feature automates repetitive tasks, which helps to close deals faster by allowing me to focus more on selling and less on manual work. The automation handles tasks like data entry, follow-ups, and lead scoring, which saves time and helps me make better decisions. The initial setup was very easy.
What do you dislike about the product?
Sometimes the AI suggestions aren’t perfectly accurate, and the system can feel complex to set up and customize. Also, it can be expensive for smaller teams. The complexity mainly comes from setting up workflows, automation rules, and custom fields—there are many options, and it often requires technical knowledge or admin support.
What problems is the product solving and how is that benefiting you?
Agentforce Sales automates repetitive tasks and helps close deals faster, allowing me to focus on selling and making better decisions by handling data entry, follow-ups, and lead scoring.
Automates Lead Qualification and Scheduling Like a Pro
What do you like best about the product?
It helps me automate repetitive tasks, such as lead qualification and meeting scheduling.
What do you dislike about the product?
It’s a bit costly, need to learn few things, and the implementation is quite complex.
What problems is the product solving and how is that benefiting you?
It solves key bottlenecks for our sales team: high-volume admin work, slow lead follow-up, and manual, fragmented workflows.
Easy to Use Format That Makes Connecting with Peers Simple
What do you like best about the product?
I like the easy to use format and the ability to connect with peers
What do you dislike about the product?
App crashes are sometimes frequent and frustrating
What problems is the product solving and how is that benefiting you?
Keeping track of sales
Streamlined and User-Friendly, But Could Improve Performance
What do you like best about the product?
I like the ease of use and the organization that Agentforce Sales provides. The database is extremely easy to use, and there are constant updates on how to utilize the services and learn new guidance. The initial setup was very easy, which is a big plus.
What do you dislike about the product?
Sometimes there are glitches or a lag on the platform, there could always be improvement in that area. When we are trying to source a larger chunk of data, like Success KPI, over many months, there may be a significant lag of 5-10 minutes to get that data to load on the platform.
What problems is the product solving and how is that benefiting you?
Agentforce Sales keeps us organized and streamlined, helping troubleshoot data issues and ensuring confidential data is safe. It's easy to use, with updates to guide us on services.
Easy Navigation and File Access with Agentforce Sales
What do you like best about the product?
I like how easy it is to navigate and access files in Agentforce Sales. It's easy to search for customers, and in the customer account, all of the files are saved and easy to locate. Also, the initial setup was very easy.
What do you dislike about the product?
Nothing right now
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to pull contracts, see client status, and locate renewal dates. It helps track customer churn and stores files conveniently in customer accounts, making them easy to find.
User-Friendly and Well-Balanced Experience
What do you like best about the product?
The program is very user friendly and is very well balanced out.
What do you dislike about the product?
Sometimes the outages can be a bit disruptive and or slow on performance.
What problems is the product solving and how is that benefiting you?
Currently there are none currently being solved.
Seamless Sales-to-Accounting Integration with Powerful AI Forecasting
What do you like best about the product?
For our finance team, the standout feature is the seamless integration between sales activity and our accounting workflows. The AI-driven insights in Agentforce have significantly improved our revenue forecasting accuracy. It has made month-end reconciliation much faster because I can see a clear audit trail of every deal. I also really value the customizable permission sets, which let us give the sales team the data they need without exposing sensitive financial backend info.
What do you dislike about the product?
The UI / UX can be a bit overwhelming for new users because there are so many features and sub-menus to navigate; it definitely requires a learning curve. I’ve also noticed that performance can dip slightly when we are running very large, complex financial reports or data exports, which can be a bit frustrating during busy month-end periods.
What problems is the product solving and how is that benefiting you?
Before using Agentforce, we struggled with fragmented data and manual revenue tracking, which led to inconsistencies during audits. Now, the platform acts as a single source of truth for both sales and finance. The Pricing / ROI is justified by the significant time saved we’ve reduced our manual data entry by roughly 20% thanks to the automated workflows. While the initial Support / Onboarding required a dedicated time commitment to map our accounts correctly, the long-term benefit has been a much more accurate and predictable financial pipeline
Sleek, Intuitive UI That’s Easy to Use
What do you like best about the product?
Sleek UI and highly intuitive UX design.
What do you dislike about the product?
Expensive licenses for small businesses.
What problems is the product solving and how is that benefiting you?
Unifies all my apps, streamlining tasks.
User-Friendly Lead Management, Overloaded with Fields
What do you like best about the product?
I like that Agentforce Sales keeps all the leads in one platform, which is really convenient. It's also user-friendly, which I appreciate a lot. The initial setup was easy, making the experience smoother.
What do you dislike about the product?
Too many fields
What problems is the product solving and how is that benefiting you?
Agentforce Sales keeps all the leads in one platform, making it user-friendly.
Powerful Data Organization and Insightful Reporting with Agentforce Sales
What do you like best about the product?
Agentforce Sales is a powerful tool that can store and organize lots of different kinds of data and filter the data according to your needs. You can find the specific data you need quickly and publish insightful reports. The power of this tool is worth the price. The tool supports employees in many different ways.
What do you dislike about the product?
It is a powerful tool but takes some time and training to understand how to use it effectively. Once you get used to it, it can provide vital data and reports quickly.
What problems is the product solving and how is that benefiting you?
It helps us keep tabs on various projects and workflows and you can look up which employee is doing what. It can compile and analyze data and provide insightful reports that can effect our organization's bottom line and efficiency.
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