Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Customization and Data Tools, But Email Marketing Needs Improvement
What do you like best about the product?
Ability to customize of need be. Tools to assist with managing data.
What do you dislike about the product?
Would like more robust email marketing vs having 3rd party integrations.
What problems is the product solving and how is that benefiting you?
Shared data vs siloed applications.
Effortless Integration and Powerful Campaigning with Salesforce Maps
What do you like best about the product?
I appreciate the ease of setup and seamless integration with Salesforce, which made the onboarding process smooth. The drawing maps feature is incredibly useful, allowing precise targeting of prospects and the ability to easily export and use prospect lists for campaigns. It’s a fun and versatile tool that we utilize frequently. I find it highly efficient for managing territories and generating insightful reports. Overall, it’s a great tool that serves our needs perfectly.
What do you dislike about the product?
I do not dislike anything
What problems is the product solving and how is that benefiting you?
I use Salesforce Maps for territory management, drawing maps to target prospects, running reports, and creating campaigns, which makes my tasks efficient and streamlined.
All great
What do you like best about the product?
Core features and new Agentforce sales coach
What do you dislike about the product?
May be more standard reports for different scenarios
What problems is the product solving and how is that benefiting you?
Opportunity, risk management
Great for Automating Sales Tasks, User Adoption Is Key
What do you like best about the product?
Automating and streamlining manual steps for our sales agents
What do you dislike about the product?
No downsides, success depends on user adoption
What problems is the product solving and how is that benefiting you?
Proactively monitoring account health
Dependable with User-Friendly AI Features
What do you like best about the product?
I love Salesforce Sales Cloud for its ease of use and valuable AI features. It's incredibly beneficial for capturing prospect information and automating tasks with features like agent force. The initial setup was simple, which is another advantage.
What do you dislike about the product?
I wish the configuration, especially around AI, was easier. It would be beneficial to streamline the setup process to make building agents simpler and more straightforward.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to capture prospect information, automate processes with AI, and streamline sales proposals, enhancing our ability to win deals.
Great CRM Features, but High Costs and Add-Ons Can Be a Barrier
What do you like best about the product?
Track and manage customer information and interactions in one place.
• Automate repetitive sales processes and workflows.
• Forecast revenue and analyze performance through real-time dashboards.
• Enable collaboration across teams to close deals faster.
• Automate repetitive sales processes and workflows.
• Forecast revenue and analyze performance through real-time dashboards.
• Enable collaboration across teams to close deals faster.
What do you dislike about the product?
Licensing fees can be expensive, especially for small and mid-sized businesses.
• Add-ons (like Einstein AI, CPQ, or advanced analytics) often require separate licenses.
• Implementation, customization, and ongoing admin support also add to total cost of ownership (TCO).
• Add-ons (like Einstein AI, CPQ, or advanced analytics) often require separate licenses.
• Implementation, customization, and ongoing admin support also add to total cost of ownership (TCO).
What problems is the product solving and how is that benefiting you?
Deploying Sales Cloud properly requires deep planning and technical knowledge.
• Out-of-the-box configuration rarely matches a company’s exact sales process.
• Custom objects, validation rules, automation, and data model design all need expert setup.
• Out-of-the-box configuration rarely matches a company’s exact sales process.
• Custom objects, validation rules, automation, and data model design all need expert setup.
Eager to Be an Implementation Partner
What do you like best about the product?
We are eager to serve as an implementation partner for new customers in the industry. Our team provides solutions using the Salesforce platform to help streamline business operations.
What do you dislike about the product?
Salesforce Sales Cloud lacks some of the features found in Marketing Cloud, but that's understandable since they are separate licenses.
What problems is the product solving and how is that benefiting you?
The sales process can vary significantly depending on the type of business. Each industry and company may have its own unique approach, tailored to its specific products, services, and customer needs. Understanding these differences is important for developing effective sales strategies.
Effortless Sales Management with Salesforce
What do you like best about the product?
I love how easy it is to set up Salesforce Sales Cloud. It effectively manages our sales pipeline, tracks deal closures, and forecasts future revenue. The reporting activity tracking is incredibly useful for seeing our progress towards revenue goals in real-time and for weekly updates. Overall, the ease of use makes me consider purchasing it again.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage our sales pipeline, track deal closure, and forecast future revenue, enhancing our ability to monitor progress towards revenue goals and streamline weekly updates.
Great Agents, But Too Expensive
What do you like best about the product?
The platform offers agents, APIs, activity capture, and dashboards, all while maintaining ease of use.
What do you dislike about the product?
The pricing is a concern for me, as I find the annual cost to be too high.
What problems is the product solving and how is that benefiting you?
We record every activity involving our clients and customers.
Great Tool for Lead Management, but Implementation Is Slow
What do you like best about the product?
Best in class tool for easy access of leads, opportunities and other metrics.
What do you dislike about the product?
Takes too long to implement.would need more low code capabilities.
What problems is the product solving and how is that benefiting you?
Lead management, sales,
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