Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce Maps Makes Event Planning Easy for Our Sales Team
What do you like best about the product?
We love using the Salesforce maps for a lot of different things in our org specifically for our sales team for events.
What do you dislike about the product?
I have no complaints that come to mind, the setup and integration was super easy.
What problems is the product solving and how is that benefiting you?
Helps us ensure we are optimizing our team and being more efficient with leads for events
User-Friendly Platform with Seamless Integration
What do you like best about the product?
I love Salesforce Sales Cloud for its user-friendly and intuitive interface, which made my initial transition seamless. The ability to track all interaction data in a single source is invaluable, providing crucial visibility for leadership of team interactions. Additionally, I find the API and reporting features particularly useful for our operations.
What do you dislike about the product?
As an administrator, I find it challenging to locate things easily in Salesforce Sales Cloud.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to track all interaction data in a single source, providing leadership visibility across all teams, which enhances our decision-making process.
Highly Configurable Platform with Seamless CRM and Analytics Integration
What do you like best about the product?
It provides a highly configurable and scalable platform for managing the entire sales process. The native integration across CRM, analytics, and automation tools ensures consistent data and efficient workflows.
What do you dislike about the product?
The standard quoting process without integrated PDF generation is inefficient. It lacks the flexibility and professionalism expected in enterprise sales operations.
What problems is the product solving and how is that benefiting you?
It centralizes all customer and opportunity data, creating a single source of truth. This improves pipeline visibility, forecasting accuracy, and overall sales efficiency.
Great Customer Insights, but API Setup Is Tricky
What do you like best about the product?
I like to have a 360 view of my customer
What do you dislike about the product?
Setting up API connections can be quite complicated, but aside from that, everything else works well.
What problems is the product solving and how is that benefiting you?
Having a 360-degree customer view allows the sales team to have all the necessary information before making contact. This ensures they are fully prepared and can approach each customer with a complete understanding of their needs and history.
Simple to Use, but Integration Needs Improvement
What do you like best about the product?
it sems interesting to use the mapping seems easy
What do you dislike about the product?
extra addin needs configuration to be done
What problems is the product solving and how is that benefiting you?
new sales agents
Pipeline Inspection Made Easy with Usability
What do you like best about the product?
I really appreciate the usability of Salesforce Sales Cloud; it's user-friendly and doesn't require extensive technical skills to operate. The pipeline inspection and account plans are particularly invaluable, helping maintain strong customer relationships. I also love the available training resources on Trailhead, making it easy for any admin to learn and adapt effectively.
What do you dislike about the product?
I would like the account plans to be much more flexible, particularly with the ability to add pick list value sets. This flexibility is currently lacking, and I've already made a request for this improvement on Salesforce's Ideas Exchange.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for pipeline inspection and account plans, which helps maintain customer relationships through hierarchy mapping and account plans, solving relationship management effectively.
Centralized Information Makes Salesforce Sales Cloud Stand Out
What do you like best about the product?
I like that all the information I need is localized centrally.
What do you dislike about the product?
I am not sure what I don't like about Salesforce Sales Cloud.
What problems is the product solving and how is that benefiting you?
it helps me keep everything together.
Powerful Sales Pipeline Tool with Great Automation and Integration
What do you like best about the product?
provides great visibility into the sales pipeline, automates key tasks, and integrates smoothly with marketing and service teams. Reports and dashboards make performance tracking simple.
What do you dislike about the product?
It takes some setup, but once configured, it is very powerful
What problems is the product solving and how is that benefiting you?
Better management of prospect and sales flow
Great Out-of-the-Box Features on FSC, Still Exploring More
What do you like best about the product?
The out of the box capabilities on FSC that we can use for our business
What do you dislike about the product?
Nothing am still trying to understand all the capabilities that on FSC
What problems is the product solving and how is that benefiting you?
Customer Experience and automation of sales processes
Quick Setup with Sales Cloud
What do you like best about the product?
Sales cloud is the base Salesforce product and can be stood up and getting value in a matter of minutes.
What do you dislike about the product?
In order to get the functionality you want a high amount of customization can be needed.
What problems is the product solving and how is that benefiting you?
Marketing automation and consumer engagement.
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