Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful Analytics and Scalability, but Setup Can Be Complex
What do you like best about the product?
Sales Cloud offers a variety of features to track and trend on Opportunities and Leads. It is highly scalable and has robust features on forecasting and analytics.
What do you dislike about the product?
While highly customizable, the Sales Cloud is a bit complex to set up.
What problems is the product solving and how is that benefiting you?
Tracking and trending on Opportunities.
Great Customization Options
What do you like best about the product?
Customizable solution to tune your process
What do you dislike about the product?
Getting a bit difficult to capture the information needed to sell effective
What problems is the product solving and how is that benefiting you?
Visibility into pipeline and assisting forecast and business process
Efficient Sales Management with Sales Cloud, but Lacks Embedded AI Features
What do you like best about the product?
Sales Cloud assists sales representatives and their managers in managing commercial activities, providing quicker access to customer information and insights on how to win opportunities.
What do you dislike about the product?
Probably not having embeeded AI functionalities such service
What problems is the product solving and how is that benefiting you?
360 view.. Prioritization of leads and opportunities.
Powerful Pipeline Management, but Pricing Can Be a Challenge for Small Teams
What do you like best about the product?
Salesforce Sales Cloud’s comprehensive pipeline management and customizable dashboards make it incredibly easy to track deals in real-time and get instant visibility into our sales performance across the entire team.
What do you dislike about the product?
the pricing can get expensive quickly once you start adding users and need advanced features, which can be challenging for smaller teams with limited budgets.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is solving our major challenge of disorganized customer data and lack of visibility across the sales process.
Salesforce Sales Cloud Simplifies Sales, But Extra Charges for Features Disappoint
What do you like best about the product?
Salesforce Sale Cloud has made it so much easier for our Sales team to do Sales.
What do you dislike about the product?
I dislike the fact that everything is an uncharge. AI features for example. I have to pay extra.
What problems is the product solving and how is that benefiting you?
It helps with customer 360, pipeline maangement and lead management
Great Flexibility and Customization, but Pricey and Lacking Recent Innovation
What do you like best about the product?
Flexibility and customization. Opps and campaigns are very helpful and offer a decent value to any sales team.
What do you dislike about the product?
Price and support. Hasn’t seen much material innovation with ROI of late.
What problems is the product solving and how is that benefiting you?
Pipeline visibility and accountability
Modern Design and Easy Navigation
What do you like best about the product?
It has modern design and nice look and feel.
What do you dislike about the product?
Sometimes its difficult to locate stuff and loads slowly at times
What problems is the product solving and how is that benefiting you?
Brings sales and service agents together to help customers
Effortless Revenue Management with No Downsides
What do you like best about the product?
Allows the org issue to easily manage revenue opportunities
What do you dislike about the product?
Nothing specific at the moment but will let I know if anything changes
What problems is the product solving and how is that benefiting you?
Managing in a unified way the full pipeline
Helpful for Territory Planning, but Lacks Zip Code Export Feature
What do you like best about the product?
It helped a little bit with territory planning
What do you dislike about the product?
I couldn’t export a list of zip codes which we needed.
What problems is the product solving and how is that benefiting you?
Needing to analyze our work orders and find out where we need more technicians
Seamlessly Integrates Across All Our Systems
What do you like best about the product?
I have been using Salesforce Sales Cloud for ten years, and I find its seamless integration with other clouds and systems, especially our internal systems, incredibly valuable. It acts as a master record, collecting all our HCP and SEO data efficiently. Its best-in-class features and high interoperability with Service Cloud, Marketing Cloud, MuleSoft, and Databricks, make it an indispensable tool for our operations.
What do you dislike about the product?
The agent force offering and its integration with Sales Cloud is not seamless.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud as a master record for collecting all HCP and SEO data. It connects seamlessly with other clouds, enhancing integration with our internal systems.
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