Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Customization and Ease of Use, But Lacks Industry-Specific Features
What do you like best about the product?
Ease of use; flexibility for customizations
What do you dislike about the product?
Lack of Industry specificity beyond certain bigger pockets (Ex: AdTech specifics)
What problems is the product solving and how is that benefiting you?
Connecting the dots for our Lead to order journey and helping drive insights to sell better
Great for Centralized Data, but Lacks User Control
What do you like best about the product?
The ability to combine data and have a centralized source of information
What do you dislike about the product?
The ownership and control of our own data
What problems is the product solving and how is that benefiting you?
Sharing of customer insights and enegagements
Great Customization and Reporting Features
What do you like best about the product?
Reports and dashboards, lot of customization
What do you dislike about the product?
I don’t like when you chatter a group( making a chatter group) they don’t get any notification
What problems is the product solving and how is that benefiting you?
All the time we require high intense reports and this is a great platform for it
Valuable Customer Insights, but High Licensing Costs
What do you like best about the product?
Gaining customer engagement and insights has been valuable in helping to improve the business.
What do you dislike about the product?
Purchasing user licenses for Sales Cloud does involve a cost.
What problems is the product solving and how is that benefiting you?
This platform offers tailored management and engagement solutions designed to support businesses. It helps address specific needs, making it easier for companies to manage their operations and connect with their teams effectively.
Ideal Platform for Sales Management—Everything Works Great
What do you like best about the product?
Is a ideal platform for managing sales in orgs
What do you dislike about the product?
Nothing, all is good in the platform, really great
What problems is the product solving and how is that benefiting you?
Automate candidates and sales processes
Intuitive CRM with Seamless Mobile Access
What do you like best about the product?
I love that Salesforce Sales Cloud makes it easy to know who to engage with and when, enhancing my understanding of clients and opportunities. The intuitive setup requires no coding, which is excellent for creating reports and managing tasks, even on my mobile device. Its automations, reporting, and mobile functionalities are particularly useful, allowing me to stay productive on the go. The platform's widespread use facilitates easier adoption among team members.
What do you dislike about the product?
I would like more AI features included as part of the package to make it easier to get started without the complexity of pricing.
What problems is the product solving and how is that benefiting you?
I use the product to track customer interactions, identify engagement opportunities, and access important data on the go with mobile functionality, enhancing my sales process and decision-making.
Major Functionality and Stellar Community Support
What do you like best about the product?
I appreciate that Salesforce Sales Cloud allows us to track all constituents and donors, process donations effectively, and manage events seamlessly, including tracking event registrants. I value its customizable, nonprofit-specific data structure and major functionalities, along with its robust support from the community.
What do you dislike about the product?
I found setting up Salesforce Sales Cloud to be quite challenging, particularly in configuring custom functionality that aligns with our organization's specific operations and execution needs. This aspect of the setup process was difficult, making initial implementation a bit of a hurdle.
What problems is the product solving and how is that benefiting you?
I find the product allows us to efficiently track all constituents, donors, process donations, manage events, and execute programs.
Easy Integration, but Out-of-the-Box Features Need Improvement
What do you like best about the product?
It's easy to connect the components, which helps deliver value to users.
What do you dislike about the product?
It is difficult to use the out-of-the-box features in a way that matches our business processes.
What problems is the product solving and how is that benefiting you?
Centralized queue management systems are effective for integrating various rqi tools, allowing for smoother coordination and improved workflow.
Easy Object Management, but Apex and Trailhead Are Challenging
What do you like best about the product?
In the object, manager is easy to create an object
Easy to report for a user need
Easy to report for a user need
What do you dislike about the product?
Apex code is complicated, Trailhead is not easier enough to learn it
What problems is the product solving and how is that benefiting you?
User data usage for create opportunity demo CP
Easy to Set Up
What do you like best about the product?
I appreciate the ease of use of the tool which is very user-friendly and simple to configure. The improvement in tracking our business opportunities has significantly increased customer satisfaction. The ability to share information between different sales teams is a great advantage for us.
What do you dislike about the product?
The price is much too expensive.
What problems is the product solving and how is that benefiting you?
I use the product for better tracking of business opportunities, which improves customer satisfaction. Sharing information between sales teams is a great advantage.
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