Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Centralized Client Info, Automated Follow-Ups, and Advanced Analytics
What do you like best about the product?
Salesforce Sales Cloud is particularly helpful for me as a travel consultant because it centralizes all client information in one place. It also lets me track leads and opportunities from the initial inquiry all the way through to booking, automate follow-ups and other routine tasks, and use detailed reporting and analytics to identify sales trends and improve revenue.
What do you dislike about the product?
As a travel consultant, I’ve found that the least helpful aspects of Salesforce Sales Cloud are how complex it can be to set up and customize for specific travel workflows. It may also require a significant investment of time and training to use effectively, which can be challenging in a busy environment. On top of that, it can be costly for smaller agencies. Additionally, some features can feel unnecessary or cumbersome for day-to-day travel booking tasks, making the overall experience heavier than it needs to be for routine work.
What problems is the product solving and how is that benefiting you?
As a travel consultant, I find that Salesforce Sales Cloud helps me tackle several key business challenges.
Managing client relationships is much easier because it keeps client details, preferences, and booking history organized in one place, so important information is less likely to be missed or lost.
Tracking leads and bookings is also more straightforward. It helps me follow up on inquiries, move potential bookings through the pipeline, and prioritize higher-value clients without losing visibility.
It also streamlines day-to-day operations. By automating routine tasks like follow-ups, reminders, and confirmations, it reduces manual work and helps minimize errors.
Finally, it improves sales insights. The reporting and analytics make it easier to spot booking trends, measure performance, and make data-driven decisions that support business growth.
Overall, it helps address problems around organization, efficiency, and revenue growth.
Managing client relationships is much easier because it keeps client details, preferences, and booking history organized in one place, so important information is less likely to be missed or lost.
Tracking leads and bookings is also more straightforward. It helps me follow up on inquiries, move potential bookings through the pipeline, and prioritize higher-value clients without losing visibility.
It also streamlines day-to-day operations. By automating routine tasks like follow-ups, reminders, and confirmations, it reduces manual work and helps minimize errors.
Finally, it improves sales insights. The reporting and analytics make it easier to spot booking trends, measure performance, and make data-driven decisions that support business growth.
Overall, it helps address problems around organization, efficiency, and revenue growth.
Industry-Leading CRM Foundation with Powerful Customization, Integrations & AI Insights
What do you like best about the product?
We are confident in this tool, as they are an industry leading CRM Foundation, that has a powerful and customizable platform, robust reporting and forecasting, best in class ecoystem and integrations, sales productivity tools and AI empowered insights.
What do you dislike about the product?
OuroOut of the box experience, or ease of implementation can be daunting for those new to Salesforce, high administrative overhead, inconsistent data quality unless you use another tool to mitigate, rep experience can be clunky depending on admin buildout, and reporting is powerful by not intuitive, leading to infrequency of use.
What problems is the product solving and how is that benefiting you?
Our problems that are solved include no single source of truth, unreliable pipeline and forecasting, low sales productivity, poor visibility in to sales rep performance, disconnected go-to-market teams, inability to scale sales operations, and lack of insight into what actually drives revenue.
A Powerful CRM Platform for Managing Sales, Customers, and Growth
What do you like best about the product?
Salesforce offers an extremely robust set of CRM tools that help manage sales pipelines, customer data, and relationships in one centralized platform. Its customization capabilities, automation tools, and detailed reporting make it adaptable to businesses of all sizes. The ability to integrate with a wide range of third-party applications, along with strong analytics and dashboards, makes Salesforce a powerful daily-use platform for sales, marketing, and customer service teams.
What do you dislike about the product?
The biggest drawback is complexity. Salesforce has a steep learning curve and often requires training or admin support to configure properly. Costs can also increase quickly as more features, users, or add-ons are added. Additionally, customization and maintenance may require technical expertise, which can be challenging for smaller teams without dedicated resources.
What problems is the product solving and how is that benefiting you?
Salesforce solves the problem of fragmented customer information by centralizing data across sales, marketing, and support teams. It improves visibility into the sales funnel, automates repetitive processes, and enables better forecasting and decision-making. This leads to improved customer relationships, higher productivity, and more scalable business operations.
Review for Salesforce Sales cloud
What do you like best about the product?
I like most about this software is that it is giving clear visibility of progress, pending tasks through its dashboard and reports. Also it's mobiles access capabilities are improving data updating and data access at nay point and any location.
What do you dislike about the product?
It's very critical to understand on first use also we observed that initial setup is critical requires so much efforts.
What problems is the product solving and how is that benefiting you?
After implementation of this software we noticed improvement in tracking of customer requirements, customer queries with no efforts and also get it resolved in minimum time possible. Also helping us to deliver project on time.
A powerful and flexible CRM that scales well with growing sales teams
What do you like best about the product?
What I like most about Salesforce Sales Cloud is how flexible it is, along with the depth of its feature set. It can be customized to support almost any sales process, from simple lead tracking to more complex, enterprise-level pipelines. The reporting and dashboards really stand out as well, offering real-time visibility into performance and making it easy to see what’s happening at a glance. I also value the automation tools, workflows, and AI insights, which reduce manual work and help keep the team focused on selling.
What do you dislike about the product?
Salesforce Sales Cloud comes with a steep learning curve, especially for new users. Early on, the interface can feel overwhelming simply because there are so many features and configuration options to navigate. Implementation and customization can also be challenging without experienced admins or consultants, which may increase overall costs. In addition, some of the more advanced features are limited to higher-priced plans.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud tackles the problem of scattered customer data and inefficient sales processes by bringing leads, accounts, and opportunities together in one centralized platform. It helps standardize the sales workflow, improves visibility across the pipeline, and supports more accurate forecasting. In turn, it saves time, strengthens collaboration across the team, and enables more data-driven decision-making, which leads to higher productivity and more consistent sales outcomes.
Intuitive and Friendly CRM with Excellent Clarity
What do you like best about the product?
I think what I like most about Salesforce Sales Cloud is how user-friendly, simple, and accessible it is. It's a very intuitive platform, and it gives us clarity regarding the projects we manage. It also provides us with information about our metrics and how we maintain productivity, whether as a team or individually.
What do you dislike about the product?
I think one of the things I might like to see implemented is having a dark mode in Salesforce, especially for people who wear glasses and have light-sensitive vision.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to have clarity with my team about all the information of our projects, which keeps us updated and helps us follow comments and relevant information.
Clean Case Organization and an Easy, Clear Client Follow-Up Process
What do you like best about the product?
The platform offers a very clean way to organize cases and a clear, easy-to-understand process for following up with clients.
What do you dislike about the product?
For live conversations, chats, and WhatsApp, the site’s setup can feel confusing, and at times it makes it harder to keep track of what’s going on and follow the conversation clearly.
What problems is the product solving and how is that benefiting you?
It provides a single, all-in-one platform solution for the company. We can follow up on emails and live conversations without needing a second platform.
Accurate Lead Management with Minor Hiccups
What do you like best about the product?
I like the accuracy that Agentforce Sales offers on details and data, which helps provide a clear picture of the leads. The initial setup was quite easy.
What do you dislike about the product?
Sometimes the changes have to be made one by one. If I want to change a list of leads from qualified to disqualified, I have to do it one by one and not in one go.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to retrieve all the leads to target. The accuracy on details and data helps me have a clear picture of the leads.
Centralized Data & Dashboard Make Sales Tracking a Breeze
What do you like best about the product?
I like how all customer information and interactions are centralized, making it easy to track deals and collaborate with the team. Dashboards help me quickly see which opportunities need attention. The dashboard shows sales at a glance, and centralized data makes teamwork and follow-ups easier. The setup was straightforward.
What do you dislike about the product?
The interface can feel cluttered at times, and some reports are hard to customize.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage the sales pipeline, track leads, and centralize customer data, reducing manual tracking and follow-ups.
Effortless Usage, Powerful Insights
What do you like best about the product?
I find Salesforce Sales Cloud to be easy to use and easy to navigate. I've worked at multiple companies, and there's not much of a learning curve with it. I've also gotten savvy with running reports, and the functionality seems to be pretty similar across different places I've worked.
What do you dislike about the product?
Sometimes pages take a long time to load. I wish that the reports were easier to filter and just kind of slice and dice the data in different ways. It can be a little bit clunky to run your own custom reports.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud daily for tracking activities and running reports. It provides a good snapshot of client history, recent support cases, and how they work with my company.
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