Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Features and Resources, but UI Still Has Limitations
What do you like best about the product?
Easy to configure, lots of ootb functionality, lots of learning resources
What do you dislike about the product?
Users still complain about ui limitations sometimes
What problems is the product solving and how is that benefiting you?
Having all data we need in one place, pipeline tracking, lead management
Powerful AI Integration, but Navigation Feels Cluttered
What do you like best about the product?
The level of integration with AI from Einstein to agentforce you can learn more about your customer than ever before, what used to take multiple pages and notes can be summarized quickly.
What do you dislike about the product?
All the tabs along the top that make it feel like you have to navigate around as opposed to being in a single place. I think AI will remove a lot of that navigation though.
What problems is the product solving and how is that benefiting you?
Keeping track of all our fans and allowing us to engage with them more authentically.
Great Experience, Nothing to Dislike u
What do you like best about the product?
Nice I used it for manage opportunities and leads this is
What do you dislike about the product?
Nothing good tool I recommend this to this amazing.
What problems is the product solving and how is that benefiting you?
Tony Anil opportunity management and lead management
Great Support and Resources, but Forecasting and setup Needs Improvement
What do you like best about the product?
Sales cloud is probably one of the most used clouds in the Salesforce ecosystem, and therefore is well supported, well documented, and there's plenty of resources to learn about standard features and how to customize it.
What do you dislike about the product?
It feels like forecasting is convoluted, if not unreliable or unusable and the set up for different sales paths appears to be outdated.
What problems is the product solving and how is that benefiting you?
Sales cloud so the problem of not knowing or be able to predict what deals/donors are engaging with us right now and Huynh and for how long and when they might give to my organization. This greatly benefits, my organization as a whole, but especially executive leadership who previously had no idea or provided on word-of-mouth and rumors to get an idea of who we were talking to and who might give
Great Opportunities, But Pricey
What do you like best about the product?
The Opportunity Object in Salesforce Sales Cloud.
What do you dislike about the product?
The price of Salesforce Sales Cloud is expensive.
What problems is the product solving and how is that benefiting you?
Pipeline Management
Very Helpful Tool for Our Organization
What do you like best about the product?
Very helpful for our organization cant wait to use iti dont dislike a lot of things
What do you dislike about the product?
I dont dislike anything about it it is great
What problems is the product solving and how is that benefiting you?
Helps us bring in new tech!
Intuitive and Powerful for Marketing
What do you like best about the product?
I really like that the setup is not complicated and that it is very intuitive. Additionally, I find benefits in the increase in sales that I achieve thanks to the capabilities of sending mass campaigns. The ease of integration with platforms like Meta and the availability of data are aspects that I truly appreciate, along with the segmentation and connection with various channels. The seamless integration with other tools also adds a lot of value for me.
What do you dislike about the product?
I wish for all the tools to be unified in a single dashboard.
What problems is the product solving and how is that benefiting you?
I solve problems related to sending mass campaigns, which benefits with an increase in sales.
Simplified Lead Management, but Opportunity Features Need Updates
What do you like best about the product?
Managing leads and opportunity pipelines has become much simpler.
What do you dislike about the product?
There is still significant room for improvement in opportunity management, as it seems that the features have not evolved much over the past few years.
What problems is the product solving and how is that benefiting you?
Addressing challenges related to sales and their associated processes.
Great B2B Sales Hub, but Licensing Costs Add Up for Small Businesses
What do you like best about the product?
This platform serves as an effective central hub for managing the B2B sales process.
What do you dislike about the product?
The licensing costs are challenging for small businesses, and you often need to purchase several additional licenses to access more advanced features.
What problems is the product solving and how is that benefiting you?
Handle the sales process
Effortless Setup, Boosts Sales Performance
What do you like best about the product?
I appreciate the ease of implementation and how robust Salesforce Sales Cloud is in supporting the sales team. Its features and capabilities effectively increase sales and improve customer service experience. I'm impressed with how seamlessly it integrates with tools like SAP and Tableau, enhancing our workflow.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I find the product increases our sales and churn rate management, enhancing customer service and supporting the sales team effectively.
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