Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Data-Driven Flexibility with Some Support Hurdles
What do you like best about the product?
I appreciate the flexibility Salesforce Sales Cloud offers, allowing me to set up business processes that fit our unique needs rather than forcing us to adapt our processes to the tool. I value the robust solutions we can build with low code, which made the setup effort worth it. The integration capabilities with our internal systems are seamless and beneficial. Leveraging Einstein features has enhanced our pipeline forecasting and data-driven strategies. Moving from manual processes to data-backed insights has significantly improved our sales and marketing ROI tracking, customer understanding, and revenue prediction.
What do you dislike about the product?
I find the support received from Salesforce when setting up a new organization to be lacking. There is not enough access to best practices, and it doesn't adequately assist teams in gaining the necessary buy-in.
What problems is the product solving and how is that benefiting you?
I use Sales Cloud to track pipelines and forecast sales, integrate tools, adopt Einstein features, and move to a data-driven strategy, improving accuracy and ROI tracking.
Simplifies Processes, But Has Some Downsides
What do you like best about the product?
Making process so easy and analyizing needs very quickly
What do you dislike about the product?
Good for every projrction for analysing needs
What problems is the product solving and how is that benefiting you?
Making process easy
Easy to Use, but Slow Download and Instructions
What do you like best about the product?
Very easy to use and navigate. Great detail.
What do you dislike about the product?
Took a long time to download and see the instructions to use
What problems is the product solving and how is that benefiting you?
Helps keep organized
Powerful Sales Cloud, but Pricing and Licensing Need Improvement
What do you like best about the product?
Sales cloud is super power and robust all the time
What do you dislike about the product?
I do not like pricing structures and licensing
What problems is the product solving and how is that benefiting you?
Sales pricess
Easy Onboarding with The II, but Dashboard Creation Needs Improvement
What do you like best about the product?
The II makes onboarding simple and easy to adopt. Less clicks and easier access to key items
What do you dislike about the product?
Limitations around some of the dashboard creation for our team.
What problems is the product solving and how is that benefiting you?
Ease of use for sales reps and it allows us to onboard faster, reducing hiring and onboarding time
Easy to Use, but Information Can Be Hard to Find
What do you like best about the product?
It's so easy and convenient to use, makes me job easier
What do you dislike about the product?
Sometimes it's hard to find information, which is hard to train
What problems is the product solving and how is that benefiting you?
I can do my sales reports easy
Challenging Setup, but Beneficial for Customer Management
What do you like best about the product?
I appreciate how Salesforce Sales Cloud has significantly improved management, especially in reducing duplicate records, demonstrating its effectiveness in data organization. I also value the traceability it offers, allowing for detailed tracking of actions taken, which greatly facilitates management with clients.
What do you dislike about the product?
I experienced that the initial setup process of Salesforce Sales Cloud was a challenge, particularly when adjusting internal procedures to the solution.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud improves management by reducing duplicate records and facilitates customer management.
“A Powerful Tool for Smarter, Data-Driven Business Growth”
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it gives me complete visibility into the entire sales pipeline — from lead to close. It helps me track every opportunity, prioritize high-value prospects, and automate follow-ups so nothing slips through the cracks. The insights and dashboards make it easy to forecast accurately and focus my team’s efforts where they’ll have the biggest impact.
What do you dislike about the product?
While Salesforce Sales Cloud is a powerful platform, it can sometimes feel a bit complex for day-to-day business development activities. Customizing reports or updating records on the go can take extra time, especially when juggling multiple opportunities. I’d love to see a more streamlined, intuitive interface for prospecting and quicker data entry to keep the focus on building relationships rather than managing admin work.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve the challenge of managing leads, opportunities, and client interactions across multiple channels. It centralizes all sales activities, giving me a clear view of the pipeline and helping me prioritize high-potential deals. With automation and real-time insights, I can forecast more accurately, track performance, and spend more time building relationships instead of chasing data — ultimately improving conversion rates and overall sales efficiency.
Highly Customizable CRM for Any Business Size, but Pricey Per License
What do you like best about the product?
its unmatched scalability and customization, which allow any business, from a startup to a global enterprise, to precisely mold the CRM to fit its unique sales process.
What do you dislike about the product?
Salesforce Sales Cloud are its high total cost of ownership, driven by expensive per-user licenses and the required continuous investment in specialized administrators or consultants for complex configuration.
What problems is the product solving and how is that benefiting you?
providing a single, organized source of truth for all customer interactions. This benefits users by enabling sales automation for administrative tasks and delivering real-time, data-driven insights that lead to more accurate forecasting and faster deal closures.
Flexible CRM with Powerful Features but a Steep Learning Curve and Pricey Add-Ons
What do you like best about the product?
It’s simple enough to use out of the box for small and mid sized businesses, or complex enough to run a fully automated enterprise solution. It’s as large and useful as you wish to invest in it.
What do you dislike about the product?
It has a steep learning curve and feels a bit clunky compared to other more modern CRM systems, and seemingly basic functions that are Included in other CRM applications is an add on that can get very pricey.
What problems is the product solving and how is that benefiting you?
Tracking of pipeline, lead and marketing success, revenue forecasting, and task management .
showing 511 - 520