Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Sales Cloud Boosts Efficiency and Speed—No Complaints So Far
What do you like best about the product?
The sales cloud allows us to move faster and more efficient. We have enjoyed using it.
What do you dislike about the product?
No dislikes this far and we are still using it.
What problems is the product solving and how is that benefiting you?
It’s helping us with data usage and saving more efficiently.
Great Customer Service, But Needs Better AI Security Explanations
What do you like best about the product?
They are nice and customer friendly and always evolving.
What do you dislike about the product?
They need to explain more about AI security
What problems is the product solving and how is that benefiting you?
Easier to reach out to customers without emailing
Great Sales Flow, But Needs More Pricing Flexibility
What do you like best about the product?
I like the flow of the sales process, using lead, conversion, opportunity, quote and order
What do you dislike about the product?
The missing possibility to compose the price with other variables
What problems is the product solving and how is that benefiting you?
Forecast problems
Seamless Lead-to-Contract Workflow, but Clunky Implementation
What do you like best about the product?
Cam create seamless workflow from lead to contracting.
What do you dislike about the product?
Workflows can be clunky or require too many clicks. Need to be careful about implementation.
What problems is the product solving and how is that benefiting you?
Provides system of record for contracting, sales, and asset management.
Salesforce Sales Cloud: A Reliable Partner with Room for Improvement
What do you like best about the product?
I love the flexibility to customize, which has been essential for our highly tailored application needs. The no-code options like flows or configurations provide great convenience. Additionally, the seamless integration with multiple platforms and tools like NetSuite, SAP, and our Java-built platform enhances our business processes considerably. I also appreciate that Salesforce Sales Cloud has been intuitive and user-friendly, easing the transition from Classic to Lightning.
What do you dislike about the product?
I find difficulties with the CPQ (Configure, Price, Quote) managed package in the sales process, which has prompted us to consider switching to RCA in hopes of resolving these pain points. Additionally, I would like to see a reduction in the number of clicks or actions required to complete a sale on the quoting, as this process can feel cumbersome.
What problems is the product solving and how is that benefiting you?
I use Sales Cloud to streamline the sales process, creating and converting quotes into sales, thus effectively closing opportunities.
Great Integration with CPQ and Sales Cloud, but Quote Automation Needs Improvement
What do you like best about the product?
We use cpq and salescloud and prm instance
What do you dislike about the product?
Automation ease of quote creation and flows
What problems is the product solving and how is that benefiting you?
Quicker deal closue and getting revenue
Efficient for My Organization, but Licensing Is Inflexible
What do you like best about the product?
It is very efficient for my organization
What do you dislike about the product?
That it has to come with all licenses. Not everyone needs it
What problems is the product solving and how is that benefiting you?
No problem
Great Contact Overview, but Struggles with Data Quality and Adoption
What do you like best about the product?
I appreciate being able to see a complete overview of a contact, including all the activities linked to that individual.
What do you dislike about the product?
Our organization is disorganized, and the quality of our data is poor. There is a lack of governance, and adoption has not taken place.
What problems is the product solving and how is that benefiting you?
Trying to capture opportunities
Flexible, Integrative, and Efficient
What do you like best about the product?
I appreciate Salesforce Sales Cloud's ability to address problems at various stages of the sales funnel, providing effective team management and improving seller experience. I enjoy the connectivity features and insightful reporting capabilities, which make my job easier and enable sellers to perform optimally. Additionally, Salesforce's flexibility, integration capability, and custom development options stand out as valuable aspects.
What do you dislike about the product?
I dislike that the user interface can be problematic at times, specifically mentioning that the clock gets stuck frequently and that there are issues with updates.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves problems at different sales funnel stages by routing virtualized leads, providing account context for better seller experiences, and integrating third-party tools to quicken processes.
Flexible and Powerful Tool, Still Testing
What do you like best about the product?
The flexibility of the tool and power of it
What do you dislike about the product?
Still testing thr tool don’t know enough yet
What problems is the product solving and how is that benefiting you?
Looking at the potential
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