Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Lead Management, But Missing Round Robin Assignment
What do you like best about the product?
Sales. Clouds lead management and scoring is amazing
What do you dislike about the product?
It does not have round robin assignment feature
What problems is the product solving and how is that benefiting you?
This is helping in leads scoring and qualification
Intuitive UI, but Customization Can Be Challenging
What do you like best about the product?
It’s easy to use and a very intuitive UI
What do you dislike about the product?
It’s harder to customize because our implementation
What problems is the product solving and how is that benefiting you?
Opportunity management and closing deals
User-Friendly and Highly Efficient CRM Solution
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its user-friendly and extremely easy to use interface. It's invaluable in organizing our customer data, contacts, and details to enable our sales teams to sell better and understand customers more deeply. I also value its usability over a decade, which speaks to its reliability and integration with tools like Tableau and Salesforce Billing.
What do you dislike about the product?
I would like to have more user-guided flows that enable users to complete specific tasks or actions with guidance, which currently seems to be lacking in Salesforce Sales Cloud.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to organize customer data and contacts, enabling my sales team to sell better and understand our customers more thoroughly.
Long-Term User: Essential for Pipeline Management Despite Setup Challenges
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its ability to manage opportunities and business pipeline effectively, giving us better insights. The system supports employees in pursuing opportunities and provides insights for leadership. I find features like Opportunities, engagements, and reporting particularly useful.
What do you dislike about the product?
I find the need for regularly updated documentation challenging. Salesforce keeps introducing new changes with every release, making it very hard to keep up with the documentation.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage our opportunities and business pipeline, gaining better insights and supporting our employees in pursuing opportunities, which enhances leadership insight.
Great Sales Tools, But Pricing and Add-Ons Are Frustrating
What do you like best about the product?
Industry standard lead prospecting, pipeline management, and sales forecasting. Dedication to continual improvement
What do you dislike about the product?
Pricing gets exorbitant, new features are not included as part of the core platform but rather require additional licensing and pricing
What problems is the product solving and how is that benefiting you?
It manages all of our customer and prospect data
Powerful SaA Powerful CRM That Drives Sales Efficiencyles Management with a Steep Learning Curve
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it centralizes all sales activities in one place. It gives a clear view of leads, opportunities, and customer interactions, which helps sales teams prioritize effectively and close deals faster. The automation features and real-time dashboards also make it easier to track performance and forecast sales accurately.
What do you dislike about the product?
One thing I dislike about Salesforce Sales Cloud is that it can be quite complex to customize and manage without proper training. For smaller teams, setting up workflows or reports sometimes requires admin support. However, once the system is configured correctly, it becomes an incredibly powerful and efficient tool.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve the problem of disconnected sales data and lack of visibility into the sales pipeline. Before using it, tracking leads, managing opportunities, and forecasting sales required multiple tools and manual updates. Now, everything is centralized in one platform, allowing our team to collaborate more efficiently, make data-driven decisions, and close deals faster.
Configurable CRM with Setup Challenges
What do you like best about the product?
I really appreciate that Salesforce Sales Cloud is the centerpiece of our sales process. It simplifies managing leads, opportunities, account relationships, sales forecasts, and quotas, which were challenging to handle before. The product is very well designed and configurable to meet the needs of various types of companies, becoming a global standard. The availability of skilled resources worldwide is also a major advantage.
What do you dislike about the product?
I find the data model that relates contacts to accounts in Salesforce Sales Cloud problematic. Many of our contacts have relationships with multiple customer accounts, leading to contact duplication. This is an unfortunate design flaw in the Salesforce data model. Although the unified contact feature in the data cloud partially resolves this issue, it would be more efficient if there was a single contact record that could be related to multiple accounts through a junction or relationship object. This would have been a more effective design.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud centralizes our sales process, improving lead management, opportunity tracking, account relationships, and forecasting, making tasks easier than before.
Salesforce Maps Helps Target Prospects, But Needs More Feature Exploration
What do you like best about the product?
I work for a home builder company. Salesforce maps enabled my sales teams to work with a concentrated population of prospective home buyers and relator agents.
What do you dislike about the product?
We are still at an MVP with maps. We have to explore the wide range of features that maps allows for. Need to explore into designated sales areas and make it more efficient with time for my sales teams.
What problems is the product solving and how is that benefiting you?
Provide my sales teams an efficient way to identify the realtor(s) they should focus their efforts on in building relationship.
Great Unified Data, but Needs WhatsApp Integration for LATAM Clients
What do you like best about the product?
Data is unified in one place, user-centric.
What do you dislike about the product?
WhatsApp integration would be great, on a standard levers. Specially for latam clients where WhatsApp is widely used.
What problems is the product solving and how is that benefiting you?
Consolidated data. We had diverse sources, we now unified everything in salesforce. It also solved visibility of data.
Great for Data and Automation, but Unintentional Integration Gaps Possible for Complex Businesses
What do you like best about the product?
Exceptional data collection, process automation, and practically unlimited potential of scalability.
What do you dislike about the product?
For very complex businesses not leveraging other Salesforce products (ie - Marketing Cloud, Service Cloud, etc.), it may lead to unintentional disparity between data to provide a full customer journey.
What problems is the product solving and how is that benefiting you?
It helps solve very complex sales process and data collection.
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