Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless CRM Integration and Usability
What do you like best about the product?
It is a fantastic way to manager customer relationships (communications, sales opportunities, etc etc). It is very easy to use and integrates with pretty much everything.
What do you dislike about the product?
Sometimes it can be a bit bloated with TOO many fields and items, and creating reports and dashboards could be more streamlined and flexible. There are times when I want to create a report to have better intelligence to help with my decision making, but it is very difficult or near impossible.
What problems is the product solving and how is that benefiting you?
If we did not have Salesforce, we would not have any record of prospects, customers, and opportunities of our work, and it would be like driving with a blindfold from New York to Los Angeles and just praying you get there.
Easy to Use and Feature-Rich Salesforce Cloud
What do you like best about the product?
It is the one of best and the most popular cloud of salesforce which is easy to use and implement also solve a lot of business problem with its interesting features and also mostly used in salesforce.
What do you dislike about the product?
The one thing I am not liking for it is that it is not add new features in sales cloud now a days
What problems is the product solving and how is that benefiting you?
It is solving the business use cases mostly by its standard features and have to minimal custom as per requirement
Efficient CRM with Room for Clarity Improvements
What do you like best about the product?
I value Salesforce Sales Cloud as my primary CRM tool for effectively managing and tracking my book of business. It stands out for its opportunity creation feature, which is crucial for my financial success, as it's the backbone of how I generate income. Additionally, I appreciate its capabilities in account designation and ownership, as well as activity tracking, which help me maintain a structured and organized approach to managing my accounts. These features combined provide a comprehensive platform for my business operations, allowing me to hold and designate accounts under my name seamlessly.
What do you dislike about the product?
I find it unclear when there are errors in making an opportunity in Salesforce Sales Cloud. Specifically, it can be difficult to determine which parts of the account require updates to successfully create an opportunity.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for organizing my book of business, tracking opportunities, and designating accounts, which streamlines account management and activity tracking.
Fast and Insightful CRM, Minor Data Duplication Issue
What do you like best about the product?
I find Salesforce Sales Cloud incredibly valuable due to its impressive data management capabilities. It holds a substantial amount of data and provides the information precisely when I need it, ensuring that my work processes are informed and efficient. Additionally, I appreciate its speed, as it contributes significantly to saving time and increasing my overall productivity. The ease of use and visibility of data further enhance my experience, making it an essential tool for my CRM needs.
What do you dislike about the product?
I find data duplicacy an issue with Salesforce Sales Cloud.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud easy to use with visible data, providing fast access to necessary information. It saves time and boosts productivity significantly.
Intuitive and User-Friendly Interface
What do you like best about the product?
The ease of use is quite straightforward, with a visual and user-friendly interface.
What do you dislike about the product?
Many features that were available in the legacy version are missing from the updated one, which means I often have to switch between the two.
What problems is the product solving and how is that benefiting you?
The reporting features are primarily designed to present results and data to stakeholders, along with providing analytics.
Salesforce Sales Cloud
What do you like best about the product?
One of the biggest advantages of Salesforce Sales Cloud is that it keeps all your customer and sales activity in one place, updated in real time. Instead of jumping between different tools or spreadsheets, everything is right there. From tracking leads to forecasting deals, it helps sales teams spend less time organizing information and more time actually building relationships and closing business.
What do you dislike about the product?
One thing people don’t love about Salesforce Sales Cloud is that it can feel pretty overwhelming, especially if you’re new to it or working on a smaller team. There are a ton of features, which is great, but it also means more setup, more customization, and more ongoing maintenance. For some teams, that can turn into a steep learning curve and extra admin work.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud gives you a clear view of your pipeline so you can track leads and deals without missing anything. It automates routine tasks, saves time, and gives you real-time insights so you can focus on closing the right opportunities and boost your results.
Outstanding Delivery Setup and Effortless Accessibility
What do you like best about the product?
The ease of the application and it can be reviewed from any location. The delivery setup is outstanding.
What do you dislike about the product?
the customization part is not open as per the requirement
What problems is the product solving and how is that benefiting you?
Data fragmentation is one of the this is benefiting in my role.
Unmatched Customization and Seamless Integration for Sales Teams
What do you like best about the product?
Salesforce Sales Cloud is a powerhouse when it comes to visibility and process structure. The best thing is how customizable and scalable it is, you can literally tailor every field, workflow, and report to match your sales process. The pipeline visibility and automation make it easier for teams to stay aligned and data-driven. Integration with tools like Outlook, Slack, and marketing platforms is seamless. Once it’s set up right, it truly becomes the single source of truth for sales operations.
What do you dislike about the product?
The biggest downside is the complexity and cost. It’s not plug-and-play, setup, customization, and maintenance require time, technical skill, and sometimes external consultants. The user interface, while improved over the years, can still feel clunky and slow, especially for new users. Smaller teams often feel overwhelmed with the number of features they don’t need. Licensing and add-ons also drive up the overall cost pretty quickly.
What problems is the product solving and how is that benefiting you?
It’s solving the challenge of sales visibility, forecasting accuracy, and team alignment. Before Salesforce, data lived across spreadsheets and emails but now everything is centralized. It helps managers track deals in real time, understand bottlenecks, and forecast revenue with much better accuracy. The automation of repetitive tasks (like lead assignment, reminders, and follow-ups) saves a lot of manual effort. Overall, it helps in building a more predictable and measurable sales process.
Unmatched Scalability and Integration with Salesforce Sales Cloud
What do you like best about the product?
Salesforce Sales Cloud offers significant scalability. The Salesforce ecosystem is extensive, providing numerous options for integration with various sales and marketing tools, including ABM, email marketing, and analytics platforms. Its user interface is easy to use, and there is a large community that shares and implements best practices.
What do you dislike about the product?
The cost of Sales Cloud may be higher compared to other tools available in the market.
What problems is the product solving and how is that benefiting you?
It makes it easier to track both the sales cycle and the leads cycle. I can see how teams like Sales are performing and whether they are meeting the SLA. It also provides insight into which channels are most effective for generating leads.
Greatest Sales Engine Ever Created!
What do you like best about the product?
Greatest sales engine ever created! Used it at multiple companies and never fails
What do you dislike about the product?
Sometimes it crashes but i dont blame that on anyone besides my wifi provider!
What problems is the product solving and how is that benefiting you?
Makes it easy to keep all my business information in order and never loss my focus
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