Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
All-in-One Cloud CRM with Strong Built-In Business Functionality
What do you like best about the product?
The build in business functionalities like lead generation, opportunity management and also contacts, accounts and all are managed under one cloud and also helpful for integrating with other legacy systems, also the use and implementation is simple any can implement it
What do you dislike about the product?
The lead conversion process i want more transparent as sometime i face issue in this and also the customer support takes times to response for the issue
What problems is the product solving and how is that benefiting you?
Created a business solution with ready to make sales cloud created the lead and opportunity management under it
Powerful, Flexible, and Built for Scalable Sales Teams
What do you like best about the product?
I love the Salesforce Sales Cloud for its flexibility and depth. It adapts incredibly well to different sales models, industries, and team sizes and fits perfectly for our sales team. The ability to customize objects, automate processes with Flow, and build meaningful dashboards gives both sales reps and leadership exactly what they need. The ecosystem is another huge plus—AppExchange, integrations, and constant innovation make it a platform that keeps growing with your business. Overall, the application has ease of use and Salesforce's customer support is amazing.
What do you dislike about the product?
I think the application can get complex with performance issues as the organization usage grow. So pre-planning to handle complications should be done to handle it. The implementation could be challenging as well without pre-evaluation.
What problems is the product solving and how is that benefiting you?
For us, Salesforce Sales Cloud solves the problem of scattered sales data and inconsistent processes. It brings our leads, opportunities, activities, forecasting, and reporting into one trusted system of record. This benefits us and our clients by improving visibility, accountability, and forecasting accuracy. Sales teams spend less time chasing information and more time selling, while our leaders made data-driven decisions with confidence.
Flexible, Deep Platform for Centralized Pipeline Management That Scales
What do you like best about the product?
Its flexibility and depth. It centralizes pipeline management, reporting, and automation in one system, and it scales well as sales processes become more complex.
What do you dislike about the product?
It can be overly complex and expensive. Without proper setup and governance, it becomes cluttered, harder to use, and adoption can drop.
What problems is the product solving and how is that benefiting you?
It solves visibility and process control issues in sales. By standardizing data, tracking deals end-to-end, and providing reliable forecasts, it improves decision-making, accountability, and revenue predictability.
Flexible and App-Rich, but Annual License Costs Add Up
What do you like best about the product?
Complete flexibility to meet your individual requirements. Lots of apps within app store
What do you dislike about the product?
The license costs increase significantly every year.
What problems is the product solving and how is that benefiting you?
Acts as a Sales CRM for our Sales team, managing pipeline and sales details
Complete Sales Visibility and Time-Saving Automation with Salesforce Sales Cloud
What do you like best about the product?
salesforce sales cloud gives complete visibility of leads, accounts and opportunities across regions. i can easily track pipeline, deal stages and teams performance in one place. Dashboards and reports helps me to review regional targets and progress quickly , automation of tasks and follow ups save time for my sales team. the platform is flexible and works well for both fields and inside sales, it helps maintain consistency in sales processes.
What do you dislike about the product?
initial setup and customization take time and require technical support, for new user the interface can feel complex at first, some advance feature are available only in higher plans, reports customization sometimes needs admin helps , mobile app is useful but not as powerful as desktop.
What problems is the product solving and how is that benefiting you?
before using it , tracking sales activities across multiple regions was difficult and scattered . sales cloud centralized all customer and deal data in one system , it helped remove dependency on spreadsheet and manual tracking , lead assignment and opportunity management became structured, forecasting accuracy improved significantly . it also improved collaboration between sales manager and reps.
Easy-to-Use Platform with Seamless Single Sign-On Login
What do you like best about the product?
It is an easy to use platform, we have integrated it with our Single Sign On service, so users can log in easily when they use it more often.
What do you dislike about the product?
It can be quite a challenge to setup the integration
What problems is the product solving and how is that benefiting you?
We use it to track leads and collect information for new customers or colleagues, which makes the process more efficient and easier to manage.
Organizational Lifeline with Complex Data Entry
What do you like best about the product?
I like using Salesforce Sales Cloud because it's been a standard practice for me in keeping track of my book of business and territory for 20 years. It helps me stay organized, which is not something I'm naturally good at. When I'm using it properly, it keeps everything tidy in one place. I have it configured to highlight my next steps, which keeps me on target with each account. It's also quite easy to use since I've been using it since 2006.
What do you dislike about the product?
It's mostly geared toward forecasting for managers. The end user experience for account executives can be overwrought with required data entry. I get constant error messages for information that needs to be entered before I can enter the next phase, but the messages are not well presented and I have to go hunting for the fields I need to input. It's not a simple process.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to track deals, manage pipeline health, and ensure alignment with management. It organizes everything in one place and highlights next steps, keeping me on target.
Salesforce Sales Cloud Keeps Everything in One Place for Easier Sales Management
What do you like best about the product?
I like how Salesforce Sales Cloud keeps everything in one place. Managing leads, opportunities, follow-ups, and reports becomes much easier. It’s flexible and can be customized based on business needs, which really helps in daily sales work.
What do you dislike about the product?
Salesforce Sales Cloud can feel a bit complex at first, especially for new users, because it has many features and options. Some advanced configurations and reports may require training or admin support.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of scattered sales data and lack of visibility. All customer information, leads, and opportunities are stored in one place, which avoids confusion and duplicate work. It also helps in tracking follow-ups and sales progress properly, so nothing gets missed. This improves team coordination, saves time, and helps in making better sales decisions.
Best Way to Centralize the Entire Sales Process with Powerful Integrations.
What do you like best about the product?
It’s the best way to centralize the entire sales process in one place.Also It provides various integrations for configurations
What do you dislike about the product?
I think the pricing is quite costly in India, but the features are really good.
What problems is the product solving and how is that benefiting you?
It removes the manual process and produces high-quality work.
Salesforce Sales Cloud: A Complete Game-Changer for Our Sales Process
What do you like best about the product?
Salesforce Sales Cloud is complete for me and has been a total game changer in improving my team’s sales processes. It offers strong personalization, and it can be configured to work with countless third parties, which makes it easy to adapt to our needs.
What do you dislike about the product?
When you first start using it, it can feel overwhelming to figure out how to navigate the app, and it isn’t very intuitive at first. I’d like the initial experience to be more straightforward and easier to understand from the beginning.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is helping us track our sales more effectively. We have a clear grasp of what’s happening with our sales team, along with a complete set of tools and features that support our sellers and help them do their jobs better.
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