Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Best AI Sales Automation Tool for Modern Teams
What do you like best about the product?
Honestly, the best thing about Agentforce is that it actually gets reps out of the weeds. The UI / UX is surprisingly clean and intuitive, so your team doesn't feel like they're fighting another clunky tool just to get their work done. Because it’s a native tool, the integrations with your existing Salesforce data are completely seamless.
Performance-wise, it's snappy and pulls up account history without lagging. But the real game-changer is the AI / Intelligence. It isn't just running basic macros it actually understands the context of a deal, teeing up follow-ups that sound natural. While the cost isn't cheap, the Pricing / ROI really starts to make sense when you calculate the sheer hours of admin work it kills every week. Plus, if you actually lean on their Support / Onboarding team, getting it spun up and customized for your specific workflows is a lot less painful than you'd expect.
Performance-wise, it's snappy and pulls up account history without lagging. But the real game-changer is the AI / Intelligence. It isn't just running basic macros it actually understands the context of a deal, teeing up follow-ups that sound natural. While the cost isn't cheap, the Pricing / ROI really starts to make sense when you calculate the sheer hours of admin work it kills every week. Plus, if you actually lean on their Support / Onboarding team, getting it spun up and customized for your specific workflows is a lot less painful than you'd expect.
What do you dislike about the product?
They just need to do little work navigation part, and some UX side improvements, otherwise rest is good.
What problems is the product solving and how is that benefiting you?
Ultimately, it solves the oldest problem in sales: reps spending more time doing data entry than actually selling. It stops leads from dying on the vine just because someone forgot to set a follow-up task. It’s definitely not going to replace your sales team, but it automates the grind so they can move faster, keep the pipeline clean, and hit quota without burning out.
Agentforce Sales: Powerful Automation and AI Insights That Help Close Deals Faster
What do you like best about the product?
Agentforce Sales stands out for its strong automation and AI‑driven insights that give sales teams a clear view of customers and pipelines, reduce manual work, and help reps focus on closing the right deals faster
What do you dislike about the product?
What I dislike about Agentforce Sales (Salesforce Sales Cloud) is that it can feel complex and heavy to manage, especially for smaller teams. Configuration, customization, and maintenance often require admin expertise, and licensing costs can be high. Additionally, without strong governance, users may experience data clutter and inconsistent processes, which can reduce usability and adoption
What problems is the product solving and how is that benefiting you?
Agentforce Sales solves the problem of disconnected sales processes and lack of visibility across leads, opportunities, and customer interactions. It centralizes data, automates repetitive sales tasks, and provides actionable insights, which benefits me by saving time, improving pipeline accuracy, and enabling more data‑driven sales decisions.
Strong Sales Modules, but the UI Is Hard to Navigate
What do you like best about the product?
I like the sale modules, and the integration capability.
What do you dislike about the product?
I hate the user interface, I find it a lot harder to navigate than other similar tools.
What problems is the product solving and how is that benefiting you?
Sales Management, Reporting, and Campaign tracking.
Sales Workspace & Agentforce Builder: Automates Busy Work, Keeps Sellers Focused
What do you like best about the product?
For teams, the Sales Workspace makes oversight easier by using activity heatmaps, while the Agentforce Builder gives developers low-code tools to set clear, strict operational guardrails. In the end, it automates the “busy work,” so sellers can stay focused on high-value, human relationships.
What do you dislike about the product?
High costs, steep learning curves, and complex Data Cloud setups can make implementation difficult.
What problems is the product solving and how is that benefiting you?
Agentforce Sales tackles the productivity gap, where sellers often spend more time on administrative work than on actually closing deals. By automating lead qualification, account research, and meeting scheduling, it reduces the manual burden of top-of-funnel prospecting and helps teams stay focused on selling. This approach also supports data accuracy through real-time **Data Cloud** integration, addressing the common problem of fragmented or stale customer information.
For developers and architects, the value is in the Agentforce Builder, which makes it possible to design sophisticated, autonomous workflows with low-code tools. It streamlines the rollout of complex AI logic, helping teams deliver scalable, high-impact solutions that can drive measurable revenue growth.
For developers and architects, the value is in the Agentforce Builder, which makes it possible to design sophisticated, autonomous workflows with low-code tools. It streamlines the rollout of complex AI logic, helping teams deliver scalable, high-impact solutions that can drive measurable revenue growth.
Streamlined Sales and Centralized Data, but a Steep Learning Curve
What do you like best about the product?
What I like best is how it centralizes customer data and streamlines the sales process, making it easier to track opportunities and manage relationships efficiently.
What do you dislike about the product?
The interface can feel complex at times, especially for new users, and it takes a while to fully understand all features.
What problems is the product solving and how is that benefiting you?
It solves the challenge of managing customer relationships and sales activities in one place, which helps me stay organized and improves overall efficiency.
Seamless Integration and Time-Saver
What do you like best about the product?
I like how Agentforce Sales integrates all the tools, from the phone system to sales scripts and even surveys, which is truly valuable because it saves me time, lessens errors since everything is on one platform, and improves my capability to do more tasks efficiently. Both Agentforce Sales and Five9 are easy to navigate and Five9 already integrates into my Agentforce Sales so it doesn't take up too much space on my screen. The initial setup of Agentforce Sales was very easy, I'd rate it a 10/10.
What do you dislike about the product?
I think adding some AI integration would really help when it comes to how we can generate more sales, how the leads are sorted out.
What problems is the product solving and how is that benefiting you?
Agentforce Sales solves the problem of accessing multiple tools simultaneously by integrating our phone system, sales scripts, and surveys. It saves time, reduces errors, and boosts my efficiency.
Effortless Automation for Follow-Ups, Summaries, and Record Updates
What do you like best about the product?
It helps me to automate follow ups, sammaries and record updates. All my work got unified at one place.
What do you dislike about the product?
It feels expensive for beginners, and it’s also hard to learn at first.
What problems is the product solving and how is that benefiting you?
Sometimes it responds very slowly, which can be frustrating.
Intuitive UI/UX Makes This CRM Easy to Navigate
What do you like best about the product?
UI/UX. Because it is the largest CRM solution on the market I know how to navigate easily
What do you dislike about the product?
Reporting. For someone not making reports daily, it can be a little un-intuitive
What problems is the product solving and how is that benefiting you?
Keeping all of my deals in order and keeping my leadership informed as to where I am at on those deals
Easy Customer Management for Validity, Payment Status, and Content Access for Media
What do you like best about the product?
Details of Customer is very easy to maintain w.r.t to their Validity payment status and content allowed
What do you dislike about the product?
Not anything right now all seems good so far
What problems is the product solving and how is that benefiting you?
We are able to see Customer account in details
Highly Adaptable CRM with Real-Time Pipeline Visibility and Control
What do you like best about the product?
It’s incredibly adaptable without becoming chaotic. Between its integrations, customization options, and the wider Salesforce ecosystem, you can mold it around how your sales team actually operates instead of forcing everyone into a one-size-fits-all process.
What makes that valuable is the balance, it gives you flexibility, but still maintains strong visibility into pipeline and performance in real time. So you’re not just scaling activity, you’re scaling with clarity and control, which is where most CRMs tend to fall apart.
What makes that valuable is the balance, it gives you flexibility, but still maintains strong visibility into pipeline and performance in real time. So you’re not just scaling activity, you’re scaling with clarity and control, which is where most CRMs tend to fall apart.
What do you dislike about the product?
The biggest drawback is how quickly complexity can spiral. Salesforce gives you a ton of flexibility, but that often translates into heavy configuration, technical overhead, and a real dependency on admins or developers just to maintain or evolve the system. What starts as “customizable” can turn into “fragile” if governance isn’t tight.
There’s also a learning curve that’s hard to ignore. For new users, the interface and workflows can feel dense, especially when layers of automation, custom objects, and AI features are stacked on top. It’s powerful, but not always intuitive.
There’s also a learning curve that’s hard to ignore. For new users, the interface and workflows can feel dense, especially when layers of automation, custom objects, and AI features are stacked on top. It’s powerful, but not always intuitive.
What problems is the product solving and how is that benefiting you?
it solves the problem of fragmented data and slow, manual sales execution. Before using it, a lot of time gets lost in updating records, chasing information across systems, and reacting too late to pipeline changes.
What it changes is speed and consistency. By centralizing data and layering in automation and AI-driven recommendations, it reduces the manual workload and shortens the time between insight and action. That directly improves performance—reps spend more time actually selling, follow-ups happen faster, and opportunities are less likely to slip through the cracks.
From a performance standpoint, the biggest benefit is visibility. You get real-time insight into pipeline health, deal progression, and bottlenecks, which makes it easier to course-correct early instead of scrambling at the end of a quarter. It turns sales from a reactive process into a more controlled, measurable system—and that shows up in better conversion rates and more predictable outcomes.
What it changes is speed and consistency. By centralizing data and layering in automation and AI-driven recommendations, it reduces the manual workload and shortens the time between insight and action. That directly improves performance—reps spend more time actually selling, follow-ups happen faster, and opportunities are less likely to slip through the cracks.
From a performance standpoint, the biggest benefit is visibility. You get real-time insight into pipeline health, deal progression, and bottlenecks, which makes it easier to course-correct early instead of scrambling at the end of a quarter. It turns sales from a reactive process into a more controlled, measurable system—and that shows up in better conversion rates and more predictable outcomes.
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