Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Effortless to Use with an Intuitive Interface
What do you like best about the product?
Ease of use and intuitive UI with great single pane of glass
What do you dislike about the product?
Cost associated wish there were better price breaks.
What problems is the product solving and how is that benefiting you?
I did wish reporting would be easier to work with where you could just speak to what you were wanting it to do versus all the fliter logic that Revops setup
Robust Analytics, but Steep Cost and Complexity
What do you like best about the product?
I like the real reporting analytics and data presentations features in Salesforce Sales Cloud. It provides virtual SSO assistance that enhances customer needs and requirements, and the robust data input shows precise trajectory projections. This really helps our leadership to analyze and predict.
What do you dislike about the product?
I have a few things about Salesforce Sales Cloud that I'm not too happy with like the cost, the complexity, and the technicality in implementation.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for sales forecasting, data analysis, managing marketing messages, product recommendations, and customer interactions. It helps me manage leads, close sales, and present robust data to leadership.
Highly Customizable with Excellent Opportunity Management
What do you like best about the product?
I really appreciate how accounts, leads, and opportunities can be easily configured for business needs with Salesforce Sales Cloud. It's great that primary small automations can be made very easily, even for someone like me who doesn't have a developer background. As an administrator, with just two to three months of reading, you can customize, create, and start using Salesforce Sales Cloud quickly. The tool makes tasks like sending out emails, updating data on accounts, and creating reports and dashboards very easy. These automations make it straightforward to configure essential processes without needing extensive development experience.
What do you dislike about the product?
So tool wise, I would say, because it's a multitenant architecture, there are few limits on the number of account records you can save, create, and share. And I would say few things which could be improved is on reporting. It's a platform sales first platform. Which allows creation of simple reports and dashboard buttons. If you need some detail or very micro level of reporting of it, it's a complex requirement. Then Salesforce doesn't work. It's a standard easy reports could be created, but complex reporting is where Salesforce lags.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud has been very helpful for opportunity, account, and territory management. Users (Sales Reps, Branch Managers etc.) give positive feedback on managing these aspects. It's a good tool for customers needing account and opportunity management.
Automated Sales Cycle Insights with Easy Setup
What do you like best about the product?
I like the automations and the magnified view of the sales cycle from initial onboarding to the invoice journey. The initial setup of Salesforce Sales Cloud was very easy.
What do you dislike about the product?
I feel that the quotes process in Salesforce Sales Cloud could be easier. It's currently generated on the opportunity itself, but the business also needs the ability to generate it directly on the contact or account before qualifying the deal.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for application development, benefiting from automations and a detailed sales cycle view, solving issues with the sales cycle.
Empowers Collaboration, Needs Better Query Limits
What do you like best about the product?
I really like how easy it is to create reports and dashboards to generate insights for other executives on my team as well as individual contributors. Also, I've been really enjoying using AgentForce to create various agents that take care of some of our routine actions.
What do you dislike about the product?
I think Salesforce tries to do too much within the infrastructure, and where we really run into issues is the SQL query limits. It would be nice if we could expand that beyond 50,001 line rows and really enable larger querying capabilities.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage my opportunities and accounts, ensuring follow-ups with customers and keeping everyone updated. It helps gather information collaboratively, track support cases, use Chatter for status updates, and provide real-time updates to customers.
Intuitive and Powerful Lead Management Tool
What do you like best about the product?
I like the great UI experience of Salesforce Sales Cloud, which offers easy functionalities combined with AI features for creating emails and finding records. The Lead Score and Opportunity Score features are also really helpful, providing great closing numbers to close deals effectively. The initial setup was perfectly easy for me, especially with the Role Set Up, Custom Profiles, and Validation Rules. The Lead Assignment rule with the Round Robin feature worked well for configuring Sales Cloud.
What do you dislike about the product?
Salesforce Marketing Cloud License is a little expensive in terms of having them compared to other products like HubSpot, Marketing Plus and Influ2 which are cheaper in price.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps with lead management, opportunity tracking, and task alignment. I appreciate the great UI with easy functionalities and AI features that assist in creating emails and finding records. Lead Score and Opportunity Score help in closing deals effectively.
Streamlined Data Management, Stellar Integration
What do you like best about the product?
I find Salesforce Sales Cloud to be the go-to platform for managing multiple student profiles across 9 campuses effortlessly. It allows me to access previously collected data to create various types of reports without switching platforms, which is really convenient. I love how it keeps everything in one place, enabling my team and me to collaborate smoothly. The ability to store a wide range of data and build new profiles and leads within the same system without causing issues is truly amazing. I also enjoyed integrating our communication tools with Salesforce, allowing real-time updates to show up in an organized way, which is brilliant.
What do you dislike about the product?
If a new user who hasn't worked with data or the way it's stored stumbles across the platform, things can get messy quickly. Require any team member who will be working with Salesforce to undergo some level of training for smooth sailing.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud centralizes our data, allowing easy access to info for reports and collaboration. It handles diverse data types smoothly, integrates communication tools, and replaces multiple systems with a singular, reliable platform, helping us support students effectively.
Boosted Customer Engagement, Needs Better AI
What do you like best about the product?
I like a ton of things about Salesforce Sales Cloud. One of the best ones is automating a lot of processes related to opportunities and accounts. I appreciate being able to keep all the different things in one place with all the documents associated with the opportunity, emails, and track of meetings we've had. The best feature is the sales engagement, which used to be known as high velocity sales. It allows me to touch base with the people I need to on a regular interval with hyper personalized content. I particularly like using Sales Cloud with Slack. Now that we have Salesforce channels inside Slack, I can do a ton of my work there and keep track of everything without switching between multiple tools, which is really helpful and easy.
What do you dislike about the product?
I feel the Einstein capabilities or the AI capabilities could be improved for Salesforce Sales Cloud, especially because their AI capabilities incur a ton of cost. Being a small company, it's not feasible for us to pay this much for generative AI capabilities. Also, when working with sensitive data, we don’t feel comfortable using other AI tools, so having better generative capabilities would be super helpful.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps me track everything in one place, keeping customer needs, opportunities, and accounts organized. It automates processes and lets me engage leads regularly, reducing the need to contact each team member individually.
Effortless Lead and Task Management in One Place
What do you like best about the product?
The best thing about Salesforce Sales Cloud is how easy it makes it to keep track of everything. I can see my leads, opportunities, and tasks all in one place, which really helps me stay on top of my day
What do you dislike about the product?
While Salesforce Sales Cloud is powerful, it can feel a bit complex at times. Some tasks require too many clicks, and the interface can be overwhelming for new users.
What problems is the product solving and how is that benefiting you?
It basically keeps everything organised for me. Instead of tracking things in different places, I have one system where I can see my pipeline, follow-ups, and customer activity. It saves a lot of time and reduces the chances of missing something important
Custom Dashboards and Integrations Make Salesforce Sales Cloud Stand Out
What do you like best about the product?
What I like about Salesforce Sales Cloud is the fact that there are various custom dashboard views, filters for pulling reports and third party integrations available.
What do you dislike about the product?
Nothing notable to dislike regarding this platform.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the key issue of consolidating all of our customer contact information, contracts and potentials. Having all of this on a single platform helps in improving Sales and Revenue operations effectively
showing 51 - 60