Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Sales Console in Lightning, But Some Downsides
What do you like best about the product?
Sales console for lightning it helps with so many things!
What do you dislike about the product?
Having to use classic to get certain features
What problems is the product solving and how is that benefiting you?
Allowing my end users to use our system and complete claims quicker
Great for Pipeline Tracking, Challenging for Territory Management
What do you like best about the product?
great to track pipeline and what the sales reps are working on
What do you dislike about the product?
the territory management and opportunity sharing has been difficult
What problems is the product solving and how is that benefiting you?
visibility on projects and when they gaddr touchpoints and when the next action should be.
Boosted Productivity with Easy Setup and Integration
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its ability to centralize customer information from various touchpoints, significantly increasing productivity. The platform's ease of setup made it accessible from the start. I value the real-time dashboards and reports that facilitate informed, data-driven decisions. It also enhances team collaboration by providing a clear view of data. Additionally, it reduces manual work, making operations more efficient.
What do you dislike about the product?
I find the overall user experience challenging, particularly as a beginner. Additionally, enhancing the positive customer experience is an area that I believe can be improved.
What problems is the product solving and how is that benefiting you?
Salesforce centralizes customer information from various touchpoints, increasing productivity and enhancing team collaboration by reducing manual work. Real-time dashboards and reports enable informed, data-driven decisions.
Great Data Customization, But Needs Better Lookup Field Rollups
What do you like best about the product?
The relationship of the data and customization
What do you dislike about the product?
Lack of standard rollups for lookup fields
What problems is the product solving and how is that benefiting you?
Nonprofit fundraising and program management
Helpful Tool, But Lacks Granular Control
What do you like best about the product?
It's very helpful. I like using it a lot.
What do you dislike about the product?
It's too high level. I want easy granularity access.
What problems is the product solving and how is that benefiting you?
Seeing analytics is key.
Needs Smoother User Experience and Better Agent Functionality
What do you like best about the product?
The experience should be more seamless. I don't understand why agents still can't fill in information at this point. It appears that other companies are offering this capability more effectively and without requiring complicated licensing.
What do you dislike about the product?
With a complex mixtures of data objects user experience falls short
What problems is the product solving and how is that benefiting you?
Forecasting one place for all ops
Transforms Pipeline Management with User-Friendly Interface
What do you like best about the product?
I appreciate the easy setup and user-friendly experience with Salesforce Sales Cloud. It effectively manages my pipeline and forecasts, which are crucial aspects for my business. The ability to track customer information and secure deals enhances our operations significantly. I would rate it a 10 because it adapts well to our needs.
What do you dislike about the product?
I find that Salesforce Sales Cloud could offer more detailed insights into activities, their reasons, and events. Currently, it's challenging to measure these manually, and it would be beneficial if there were automated tools or agents that could handle this process more efficiently. This aspect makes tracking and managing activities a bit cumbersome and bandwidth-intensive.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage my sales pipeline and forecast better, track customer information, and close more deals. It's an easy and user-friendly tool that replaces manual spreadsheets.
Great Flexibility and Pipeline Management, Needs Better Follow Features
What do you like best about the product?
Flexibility opportunity pipeline management
What do you dislike about the product?
Follow features need to be built out more
What problems is the product solving and how is that benefiting you?
Opportunity and quota management
Streamlined Sales Management with Ease of Use
What do you like best about the product?
I find Salesforce Sales Cloud incredibly useful for sales management, especially for my team as it significantly reduces repetitive data entry work. The active capture and forecasting features are particularly beneficial. Its ease of use makes day-to-day operations smoother. Additionally, integrating with Microsoft 365 has been seamless, enhancing our overall workflow.
What do you dislike about the product?
I don't like the limited out-of-the-box offerings in terms of reports and dashboards.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud reduces repetitive data entry for my sales team, providing ease of use with valuable features like active capture and forecasting.
Great Opportunity Logging, But room for speed and integration improvement
What do you like best about the product?
Opportunity logging capabilities - a lot of functionality and ease of use
What do you dislike about the product?
Cpq integration can tend to be slow and impacts Rep adoption
What problems is the product solving and how is that benefiting you?
Visibility to pipeline and tracking of sales numbers, cohesion for quoting among teams
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