Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Streamlined Sales Processes with Powerful CRM Features
What do you like best about the product?
I like how Salesforce Sales Cloud provides a centralized view of customer and sales data, making it easy to track leads, opportunities, and activities in one place. This centralization improves visibility and accountability. The dashboards and reports are especially useful for monitoring performance and forecasting. I also appreciate the automation features, which help reduce manual work and save time. Overall, the platform supports better decision-making and smoother collaboration across teams.
What do you dislike about the product?
One area that could be improved is usability, as the interface can feel complex and overwhelming for new users. Some features require extensive customization or admin support, which can slow things down. Reporting and dashboards, while powerful, can also be time-consuming to set up, and performance may lag when handling large volumes of data.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for managing leads, tracking opportunities, and centralizing customer data. It streamlines sales processes, enhances pipeline visibility, and supports better decision-making. The dashboards and automation features save time and improve collaboration across teams.
Integration Prowess with a Few Data Management Hiccups
What do you like best about the product?
I like Salesforce Sales Cloud's integration with HubSpot since all the data from HubSpot syncs to Salesforce smoothly. It's really convenient to have all contacts from a marketing campaign synced, allowing me to see each contact's campaign history. The data syncing for contacts and their organization is seamless, making it easier for sales and marketing teams to get campaign-enrolled contact data in Salesforce. Additionally, the ability to check if a contact is a lead or a contact and view associated campaigns is very helpful.
What do you dislike about the product?
I don't like that duplicate accounts happen quite regularly in Salesforce Sales Cloud when a new contact is added. It sometimes doesn't associate with the already created account but creates a new one for the same organization, leading to having duplicate accounts of a single company. This results in multiple accounts for the same company, and when new contacts come in, they get divided among these accounts. This division means that some contacts go to one account and some to another, which becomes confusing when opportunities are linked only to one of these accounts. Also, the initial setup wasn't very easy due to a lot of data migration.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage multiple deals, campaigns, and reports for my sales team. It solves the problem of maintaining a detailed database of the entire sales funnel, tracking which opportunity is at what stage, and integrates communications and details like order form delivery and account size.
Single Source of Truth with AI-Powered Trends & Sales Forecasting
What do you like best about the product?
It pulls all your messy data together into one clean “single source of truth,” so you don’t have to waste time hunting down files. It also uses AI to automatically spot trends and forecast future sales, which saves you from having to build every report by hand.
What do you dislike about the product?
It has strict “governor limits” that can abruptly halt your work if you try to process too many records at once. The built-in reporting tools are often too clunky for deeper analysis, which ends up pushing you toward expensive add-ons just to get the clear insights you need.
What problems is the product solving and how is that benefiting you?
Problem it solves: It breaks down “data silos” by bringing together messy customer and sales information into one clean, reliable “single source of truth.”
How you benefit: You save hours of manual work because the AI automatically cleans up your data and helps surface important trends, so you can focus on what matters instead of chasing inconsistencies.
How you benefit: You save hours of manual work because the AI automatically cleans up your data and helps surface important trends, so you can focus on what matters instead of chasing inconsistencies.
Great Opportunity Display and Flexible Integrations
What do you like best about the product?
I really like how the app displays opps, and I also appreciate the integration options it offers with other tools.
What do you dislike about the product?
I’d like to have a link that takes me directly to our clients’ most recent agreement, instead of having to go into Opportunities every time.
What problems is the product solving and how is that benefiting you?
It saves me so much time when it comes to finding information about our clients. It also gives me a good idea of the other touchpoints someone else in the company has had with the same client.
Automation and Complete Visibility, But with a Steep Learning Curve
What do you like best about the product?
I really like the complete visibility (360 degrees) of each client that Salesforce Sales Cloud offers. I can see the entire interaction history on a single screen, which eliminates the need to jump between different applications and helps keep the whole team aligned. The automation of follow-ups is another feature I appreciate, as the system creates automatic reminders and workflows that ensure no potential client is left unattended. I also integrate Salesforce with Gmail and Google Calendar, which is essential because it allows all the emails I send to clients to be automatically recorded, and it syncs my meetings, saving me a lot of time. Switching from Excel spreadsheets to Salesforce was a quality leap because now everything is centralized and automated, making us much more efficient. Once the initial technical setup phase is overcome, Salesforce Sales Cloud delivers incredible results.
What do you dislike about the product?
What I like the least is that the learning curve is very steep. For a new user, the interface can be overwhelming due to the huge number of tabs and options. I think the user experience (UX) could be simplified a bit so that the basic functions are more intuitive without the need for so much prior training. To be honest, the initial setup was a challenge. It's not something that can be done in an afternoon. It required time to map all our processes and customize the fields.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage leads and track sales opportunities. Solve the loss of prospects by automating follow-ups and offer complete customer visibility, centralizing information and improving coordination and efficiency.
Powerful CRM with Steep Learning Curve
What do you like best about the product?
I like how Salesforce Sales Cloud provides control and visibility over the sales process with everything connected, such as leads, accounts, opportunities, and activities, which helps in having the full context of a deal without needing to jump between tools. The customization and automation features stand out as they allow pipelines, fields, workflows, and approvals to be tailored to fit the sales team’s needs. Additionally, the reporting and dashboards turn complex sales data into clear, real-time insights. I also appreciate how well it scales, accommodating both small teams and larger, complex organizations, and adapts as processes mature. These aspects make it a powerful tool for sales alignment and focus.
What do you dislike about the product?
Even as a strong product, Salesforce Sales Cloud isn’t without its frustrations. The biggest drawback is complexity. It’s incredibly powerful, but that power comes with a steep learning curve, especially for new users or teams without a dedicated admin. Setup and customization can also be time-consuming. Getting workflows, reports, and dashboards just right often requires ongoing maintenance, and small changes can feel heavier than they should. Performance can occasionally lag as well, particularly in heavily customized orgs with lots of automation running in the background. Cost is another consideration. Licensing, add-ons, and advanced features can add up quickly, which may be overkill for smaller teams. Lastly, user experience could be more intuitive out of the box—without thoughtful configuration, it can feel cluttered and overwhelming rather than streamlined.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud organizes all sales data in one place, eliminating scattered information. It improves pipeline visibility and forecasting accuracy. Automation reduces wasted time on admin tasks, enhancing team accountability and alignment.
Easy, User-Friendly Salesforce That Simplifies and Structures Daily Work
What do you like best about the product?
I loved how easy and user friendly salesforce is once you are familiar with the tool. It simplifies a lot of work and helped to structure my day and tasks to do
What do you dislike about the product?
Although user friendly it might take a while to get used to all features and to tie it to everyday tasks and use
What problems is the product solving and how is that benefiting you?
Salesforce help me get a easy and working structure on my day to day work. It help track customers and follow ups to ensure close of Sales in a frequent and fluid manner
Seamless Navigation Across SFDC Cloud Accounts, Contacts, and Opps
What do you like best about the product?
Love being able to easily go from account/contact/opp/etc with SFDC cloud
What do you dislike about the product?
Honestly nothing - its never buggy, it always works great
What problems is the product solving and how is that benefiting you?
Being able to easily jump between my opps and my accounts
Easy to Use and Manage
What do you like best about the product?
It was easy to use and manage. But it was costly
What do you dislike about the product?
It was expensive so we ended up switching to Hubspot
What problems is the product solving and how is that benefiting you?
I am unsure - we no longer use Salesforce in my company
Easy Reporting & Opportunity Tracking That Drives Revenue
What do you like best about the product?
Salesforce Sales Cloud is probably one of the best tools for sales professionals. It’s easy to create reports and opportunities, track progress, and ultimately help drive more revenue for your company.
What do you dislike about the product?
None yet in my opinion, everything is really smooth for me.
What problems is the product solving and how is that benefiting you?
With Sales Cloud, I can track every lead, activity, and opportunity in a single system. Follow-ups don’t get missed, the pipeline stays clear, and managers can see exactly where deals are getting stuck. For me, that translates into better organization, more accurate forecasting, and clearer priorities day to day.
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