Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless Data Reporting with Salesforce
What do you like best about the product?
I think salesforce is easy if you get the hook of like generating the reports and getting the precise data that is required.
What do you dislike about the product?
I think salesforce is easy if you get the hook of like generating the reports and getting the precise data that is required.
What problems is the product solving and how is that benefiting you?
i am bale to keep track on my work i an go paperless and save a lot of time by adding task on account
Outstanding Experience with This Software
What do you like best about the product?
What I like best about Salesforce Sales Cloud is that it keeps all my customer and sales information organized in one place. It helps me track leads easily, automate routine tasks, and gives clear dashboards that help me understand my sales progress quickly. It makes my work faster, easier, and more organized.
What do you dislike about the product?
The only thing I dislike about Salesforce Sales Cloud is that it can feel overwhelming at first because there are many features and settings. It takes some time to learn everything. Also, customization sometimes requires technical support, which can slow things down.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps by keeping all customer and sales data in one place, tracking leads and follow-ups, and giving a clear view of the sales pipeline. It saves time through automation, improves team coordination, and helps me close deals faster with better insights.
Powerful and highly adaptable CRM platform
What do you like best about the product?
I like lead management, opportunity management, forecasting, and pipeline automations. Sales Cloud provides robust tools to capture, track, and nurture leads. Opportunity tracking helps sales teams monitor deal stages, forecast revenue, and collaborate effectively.
What do you dislike about the product?
The learning curve is a bit steep for new users, especially sales reps who are not very tech-savvy.
What problems is the product solving and how is that benefiting you?
I don't have any problems in the sales process with Salesforce Sales Cloud. I like lead management, opportunity management, forecasting, and pipeline automations. It helps me manage, nurture leads, and forecast opportunities using reports to increase sales and activity.
Streamlined Automation and Data Management
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its outstanding automation capabilities. The automations streamline workflows significantly and ship tasks in a much more efficient manner, which is a major benefit for my system. This feature notably decreases human errors, providing reliability and precision in the processes. Additionally, the platform consolidates customer data into a single location, simplifying relationship management. This consolidation is crucial for ease in managing data relationships within the company. I also find that the initial setup of Salesforce Sales Cloud was relatively straightforward, especially since it resembles other platforms we have used, making it simpler and perhaps easier than some other cloud platforms.
What do you dislike about the product?
The occasional issues with synchronizing or speed of the hardware between my laptop and the Salesforce Sales Cloud can sometimes pose a problem. It happens due to my internal system issues, particularly with the Internet connection, rather than Salesforce itself.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to automate our system and manage customer data seamlessly. It streamlines workflows, decreases human error, and centralizes customer information, enhancing our relationship management and boosting efficiency through automation.
Salesforce Sales Cloud Transformed the Way I Sell
What do you like best about the product?
As a highly certified Salesforce professional with years of hands-on experience using Salesforce Sales Cloud, I can confidently say it’s the most reliable sales platform and CRM I’ve used. From capturing leads to closing deals, it seamlessly supports the entire sales cycle and gives a clear 360° view of every customer. Getting started with Salesforce Sales Cloud was straightforward. The Trailhead learning platform and help documentation made onboarding easy, so I could quickly begin managing opportunities and leads without needing to contact support often. When I did need help, Salesforce support was responsive and resolved issues efficiently, making the experience smooth.
Using Einstein Lead Scoring helped me focus on the highest-priority leads, while Next Best Actions guided my daily decisions to move deals forward efficiently. Automation took care of repetitive tasks, so I could focus on managing opportunities, building client relationships and closing deals. Salesforce Sales Cloud became an essential part of my daily workflow, I rely on it constantly to track progress, manage opportunities and plan next steps. Integrating Slack transformed collaboration. Deal updates, record edits and real-time notifications for pipeline changes came directly into Slack, keeping the team aligned and accelerating decision-making. Integrations with other Salesforce Clouds and third-party tools made key information instantly accessible. Using Salesforce Sales Cloud every day, I experienced faster deal cycles, higher productivity and complete visibility over my pipeline. It’s not just a feature-rich platform — it transformed the way I work, allowing me to focus on what matters most: closing deals and building stronger customer relationships.
Using Einstein Lead Scoring helped me focus on the highest-priority leads, while Next Best Actions guided my daily decisions to move deals forward efficiently. Automation took care of repetitive tasks, so I could focus on managing opportunities, building client relationships and closing deals. Salesforce Sales Cloud became an essential part of my daily workflow, I rely on it constantly to track progress, manage opportunities and plan next steps. Integrating Slack transformed collaboration. Deal updates, record edits and real-time notifications for pipeline changes came directly into Slack, keeping the team aligned and accelerating decision-making. Integrations with other Salesforce Clouds and third-party tools made key information instantly accessible. Using Salesforce Sales Cloud every day, I experienced faster deal cycles, higher productivity and complete visibility over my pipeline. It’s not just a feature-rich platform — it transformed the way I work, allowing me to focus on what matters most: closing deals and building stronger customer relationships.
What do you dislike about the product?
I don’t have any major issues with Salesforce Sales Cloud. The platform is constantly evolving and I’m genuinely excited to explore new features as they roll out, which keeps my work fresh and helps me get even more value from the system
What problems is the product solving and how is that benefiting you?
Before using Salesforce Sales Cloud, managing leads, tracking deals and keeping everyone aligned across the sales team was time-consuming and difficult to manage. With Salesforce Sales Cloud, I can prioritize leads with Einstein Lead Scoring, get Next Best Actions guidance and track opportunities in real time, which has made my daily workflow much more efficient. Automation reduced repetitive tasks, allowing me to focus on building client relationships and closing deals, rather than manual data entry. The integration with Slack keeps me and my team aligned with real-time notifications for pipeline changes and deal updates, eliminating missed opportunities or delays. Dashboards and analytics give me clear visibility into my pipeline and performance, making forecasting and decision-making much easier. Overall, Salesforce Sales Cloud has accelerated deal cycles, improved productivity and given me full confidence in the accuracy of my data, transforming the way I work.
Effective Workforce Optimization, But Interface Needs Improvement
What do you like best about the product?
It is a decent platform to optimize workforce activities.
What do you dislike about the product?
The interface is not as intuitive or visually pleasing as some of their competitors.
What problems is the product solving and how is that benefiting you?
It helps with sales performance analytics, and to perform CRM activities without having to manage many diferent platforms, which saves time and energy that are available for other tasks, that increases productivity.
A Powerful, Customizable CRM That Scales With Your Sales Team
What do you like best about the product?
Salesforce Sales Cloud shines in its flexibility and depth. I love how customizable the platform is—everything from dashboards to automation flows can be tailored to fit our specific sales processes. The reporting capabilities are especially strong, allowing me to surface insights quickly and track performance in real time. The platform integrates smoothly with our other tools, and once you understand the system, it becomes a central hub for managing opportunities, forecasting, and day-to-day sales activities. It’s reliable, scalable, and built for teams that want full visibility into their pipeline.
What do you dislike about the product?
The biggest downside is the learning curve. Salesforce is extremely powerful, but that also means it can feel overwhelming for new users, especially without proper onboarding. Some features require multiple clicks or feel more complex than they need to be. Customization is great, but it often requires admin support, which can slow down changes. Pricing can also get expensive as you scale or add add-ons. Overall, the product is excellent, but it does require time, training, and internal resources to get the most out of it.
What problems is the product solving and how is that benefiting you?
Salesforce helps us centralize all customer and opportunity data in one place, which significantly improves pipeline visibility and forecasting accuracy. It streamlines our sales process with automated tasks, reminders, and workflows, helping us stay organized and consistent in our follow-ups. The analytics tools give leadership actionable insights into performance trends, and the integrations reduce manual work by connecting our sales stack. Overall, it improves accountability, productivity, and decision-making across the team.
Effortless CRM Integration and Usability
What do you like best about the product?
It is a fantastic way to manager customer relationships (communications, sales opportunities, etc etc). It is very easy to use and integrates with pretty much everything.
What do you dislike about the product?
Sometimes it can be a bit bloated with TOO many fields and items, and creating reports and dashboards could be more streamlined and flexible. There are times when I want to create a report to have better intelligence to help with my decision making, but it is very difficult or near impossible.
What problems is the product solving and how is that benefiting you?
If we did not have Salesforce, we would not have any record of prospects, customers, and opportunities of our work, and it would be like driving with a blindfold from New York to Los Angeles and just praying you get there.
Easy to Use and Feature-Rich Salesforce Cloud
What do you like best about the product?
It is the one of best and the most popular cloud of salesforce which is easy to use and implement also solve a lot of business problem with its interesting features and also mostly used in salesforce.
What do you dislike about the product?
The one thing I am not liking for it is that it is not add new features in sales cloud now a days
What problems is the product solving and how is that benefiting you?
It is solving the business use cases mostly by its standard features and have to minimal custom as per requirement
Efficient CRM with Room for Clarity Improvements
What do you like best about the product?
I value Salesforce Sales Cloud as my primary CRM tool for effectively managing and tracking my book of business. It stands out for its opportunity creation feature, which is crucial for my financial success, as it's the backbone of how I generate income. Additionally, I appreciate its capabilities in account designation and ownership, as well as activity tracking, which help me maintain a structured and organized approach to managing my accounts. These features combined provide a comprehensive platform for my business operations, allowing me to hold and designate accounts under my name seamlessly.
What do you dislike about the product?
I find it unclear when there are errors in making an opportunity in Salesforce Sales Cloud. Specifically, it can be difficult to determine which parts of the account require updates to successfully create an opportunity.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for organizing my book of business, tracking opportunities, and designating accounts, which streamlines account management and activity tracking.
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