Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Streamlined Agency Operations with Comprehensive Tracking
What do you like best about the product?
I like how Salesforce Sales Cloud allows for creating and tracking opportunities through all stages until they close as won. I find the complete account, contact, and opportunity tracking of agencies very beneficial. It also helps in generating reports as needed. The initial setup was easy; we just procured the licenses and started.
What do you dislike about the product?
I find the Einstein Activity Capture feature a bit problematic because if we enable it, it has some dependencies and either one feature will work but both features will not work at the same time.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud connects different agencies, maintains hierarchical relationships, and tracks bookings. It allows complete account, contact, and opportunity tracking and helps generate reports as needed.
Great for Tracking Leads, But Customization Can Be Confusing
What do you like best about the product?
I like it because I am able to keep up with my leads and sales cycle/deals!
What do you dislike about the product?
Salesforce is different based off the company I work with! this one I'm not a fan of because of the notes section. its kind of all over the place.
What problems is the product solving and how is that benefiting you?
its helping me stay on top of all of my prospects and leads. I handle over 500 accounts so this helps me organize them . Love using last activity date feature.
Streamlines Sales with Clear Customer Insights and Automation
What do you like best about the product?
Gives a single, clear view of customers while automating routine sales tasks - making it easier for you to stay organized and close deals faster.
What do you dislike about the product?
It can feel complex and heavy at times, with a steep learning curve and more features than you actually need for day-to-day selling.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of scattered customer data, manual sales work, and limited visibility into the pipeline - benefiting you by keeping everything in one place, automating busywork, and giving you clearer insights so you can focus on closing deals faster and more predictably.
Effortless Client Management and Seamless Communication
What do you like best about the product?
Salesforce Sales Cloud makes it easy to keep track of all of your potential clients in one database. It’s easy to contact, inquire, and plan meetings with past, future, and present clients. Their customer support is also top tier.
What do you dislike about the product?
I dislike that we didn’t integrate it sooner into our business. It’s also a bit pricey, but all good things in life are. It’s worth every single penny.
What problems is the product solving and how is that benefiting you?
We were unable to keep our book of business organized properly. We tried Cloud Doc programs, Sheets, etc. Salesforce Sales Cloud solved all of that, seamlessly allowing us to grow our business.
Effortless Integrations Make Workflow Seamless
What do you like best about the product?
Integrating with other platforms, like SalesLoft, is very straightforward and simple.
What do you dislike about the product?
At times, I find it complicated to use, and in my opinion, the interface is not very user-friendly.
What problems is the product solving and how is that benefiting you?
It helps us keep track of the sales process and makes it easy to assign tasks throughout the journey.
Effortless Project Tracking and Time Management with Salesforce
What do you like best about the product?
I really like about Salesforce on tracking my project and working hours. It makes my time management much easier because I can exactly see where every lead is in the pipeline. Having a single source of truth for our project milestones and team task help me/us stay organized and hit our deadlines consistently.
What do you dislike about the product?
Sometimes the project management interface feels a bit cluttered, which can make quick time management update like feel like a chore. There is a steep learning curve in setting up automated tracking and I wish the time logging features were a bit more intuitive for daily administrative tasks without needing so many clicks.
What problems is the product solving and how is that benefiting you?
It solves my problem by centralizing all my project tracking and communication into a single platform. This benefits my by improving my time management, as I no longer waste hours. With a real-time dashboard, I can visualize my project milestones clearly and focus my energy on high-priority tasks that drive results.
Flexible and Scalable CRM for Managing the Sales Lifecycle
What do you like best about the product?
The flexibility of the Salesforce platform stands out. Sales Cloud is highly configurable, integrates well with other systems, and scales as business needs grow.
What do you dislike about the product?
The flexibility can add complexity, requiring skilled administration, and licensing costs can be high for simpler use cases.
What problems is the product solving and how is that benefiting you?
Sales Cloud centralizes customer and sales data, improves visibility and automation, and provides a flexible platform that scales with changing business needs.
User-Friendly CRM with Real-Time Insights
What do you like best about the product?
I find Salesforce Sales Cloud easy to use and user-friendly, with a really integrated and unique interface. I like the user adaptability it offers. I also appreciate how it handles data, keeping it sorted and easily accessible, and it provides real-time insights into leader management.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud because it's easy to use, user-friendly, and provides an integrated interface. It organizes data well, allowing easy access and real-time insights into leader management.
User-Friendly and Accessible Anywhere
What do you like best about the product?
I find Salesforce Sales Cloud to be user-friendly and easy to access anywhere. The initial setup was very easy.
What do you dislike about the product?
nothing.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps me with organizations and pricing. It's user-friendly and accessible anywhere.
Centralized Sales Powerhouse with Seamless Collaboration
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it centralizes the entire sales process in one platform. From lead management and opportunity tracking to activity logging and reporting, everything is structured and easy to access. The automation capabilities save a significant amount of time by reducing manual work, while real-time dashboards provide clear visibility into pipeline health and sales performance. It makes collaboration across teams seamless and keeps everyone aligned on the same data.
What do you dislike about the product?
While Salesforce Sales Cloud is powerful, it can feel complex and overwhelming at times. The interface has a steep learning curve, especially for new users, and many features require customization or admin support to be fully effective. Additionally, some basic functionalities rely on add-ons or configurations, which can increase costs and implementation time. Occasional performance lags and frequent updates can also disrupt workflows.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of scattered sales data and inconsistent follow-ups by bringing leads, accounts, opportunities, and activities into a single system of record. It helps ensure no lead is missed through structured pipelines, reminders, and automation. For me, this means better visibility into deal progress, improved forecasting accuracy, and less time spent on manual tracking or reporting. Overall, it improves productivity, accountability, and decision-making across the sales cycle.
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