Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Fast and Insightful CRM, Minor Data Duplication Issue
What do you like best about the product?
I find Salesforce Sales Cloud incredibly valuable due to its impressive data management capabilities. It holds a substantial amount of data and provides the information precisely when I need it, ensuring that my work processes are informed and efficient. Additionally, I appreciate its speed, as it contributes significantly to saving time and increasing my overall productivity. The ease of use and visibility of data further enhance my experience, making it an essential tool for my CRM needs.
What do you dislike about the product?
I find data duplicacy an issue with Salesforce Sales Cloud.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud easy to use with visible data, providing fast access to necessary information. It saves time and boosts productivity significantly.
Intuitive and User-Friendly Interface
What do you like best about the product?
The ease of use is quite straightforward, with a visual and user-friendly interface.
What do you dislike about the product?
Many features that were available in the legacy version are missing from the updated one, which means I often have to switch between the two.
What problems is the product solving and how is that benefiting you?
The reporting features are primarily designed to present results and data to stakeholders, along with providing analytics.
Unified Customer View with Room for Improvement
What do you like best about the product?
Salesforce Sales Cloud is its ability to provide a single, unified view of the customer, connecting leads, opportunities, activities, and pipeline in one place.
What do you dislike about the product?
some configurations become complex over time, especially in long-running orgs with layered customizations.
What problems is the product solving and how is that benefiting you?
Sales Cloud solves the problem of disconnected sales data and manual processes by bringing leads, accounts, contacts, and opportunities into a single system. This gives real-time visibility into pipeline and activities, helping me prioritize deals, forecast accurately, and work more efficiently.
Outstanding Delivery Setup and Effortless Accessibility
What do you like best about the product?
The ease of the application and it can be reviewed from any location. The delivery setup is outstanding.
What do you dislike about the product?
the customization part is not open as per the requirement
What problems is the product solving and how is that benefiting you?
Data fragmentation is one of the this is benefiting in my role.
Unmatched Customization and Seamless Integration for Sales Teams
What do you like best about the product?
Salesforce Sales Cloud is a powerhouse when it comes to visibility and process structure. The best thing is how customizable and scalable it is, you can literally tailor every field, workflow, and report to match your sales process. The pipeline visibility and automation make it easier for teams to stay aligned and data-driven. Integration with tools like Outlook, Slack, and marketing platforms is seamless. Once it’s set up right, it truly becomes the single source of truth for sales operations.
What do you dislike about the product?
The biggest downside is the complexity and cost. It’s not plug-and-play, setup, customization, and maintenance require time, technical skill, and sometimes external consultants. The user interface, while improved over the years, can still feel clunky and slow, especially for new users. Smaller teams often feel overwhelmed with the number of features they don’t need. Licensing and add-ons also drive up the overall cost pretty quickly.
What problems is the product solving and how is that benefiting you?
It’s solving the challenge of sales visibility, forecasting accuracy, and team alignment. Before Salesforce, data lived across spreadsheets and emails but now everything is centralized. It helps managers track deals in real time, understand bottlenecks, and forecast revenue with much better accuracy. The automation of repetitive tasks (like lead assignment, reminders, and follow-ups) saves a lot of manual effort. Overall, it helps in building a more predictable and measurable sales process.
Unmatched Scalability and Integration with Salesforce Sales Cloud
What do you like best about the product?
Salesforce Sales Cloud offers significant scalability. The Salesforce ecosystem is extensive, providing numerous options for integration with various sales and marketing tools, including ABM, email marketing, and analytics platforms. Its user interface is easy to use, and there is a large community that shares and implements best practices.
What do you dislike about the product?
The cost of Sales Cloud may be higher compared to other tools available in the market.
What problems is the product solving and how is that benefiting you?
It makes it easier to track both the sales cycle and the leads cycle. I can see how teams like Sales are performing and whether they are meeting the SLA. It also provides insight into which channels are most effective for generating leads.
The Ultimate Sales Tracking Solution with Unmatched Features
What do you like best about the product?
Salesforce is the most comprehensive and best tracking software there is for sales. There are so many features that allow you to view and track easily where sales are at and where they are headed. Its the most widely used software for a reason - its the best.
What do you dislike about the product?
Occasionally, the software freezes or fails to connect properly with my Outlook account. As someone using a Mac, I find it quite frustrating to have to repeatedly reset my logins.
What problems is the product solving and how is that benefiting you?
This tool helps us identify who we are currently in contact with, who we are not, and who we should be reaching out to. Additionally, it organizes all this information in a very user-friendly manner.
Greatest Sales Engine Ever Created!
What do you like best about the product?
Greatest sales engine ever created! Used it at multiple companies and never fails
What do you dislike about the product?
Sometimes it crashes but i dont blame that on anyone besides my wifi provider!
What problems is the product solving and how is that benefiting you?
Makes it easy to keep all my business information in order and never loss my focus
Effortless Lead Tracking and Seamless Pipeline Management
What do you like best about the product?
The best part about Salesforce Sales Cloud is how easy it is to track leads and manage the entire sales pipeline in one place. It keeps everything organized and improves visibility across the team.
What do you dislike about the product?
Some features feel overly complex, and it takes time to learn the system. A lot of simple tasks require multiple clicks.
What problems is the product solving and how is that benefiting you?
It gives clear visibility into the entire sales pipeline. This helps with forecasting, prioritizing opportunities, and making faster, data-driven decisions.
All-in-One Information Hub with a Robust Interface
What do you like best about the product?
I can find the information that I need in one place, the interface is robust
What do you dislike about the product?
the interface is robust, sometimes I miss fields but it can be configure.
What problems is the product solving and how is that benefiting you?
Making reports to obtain information efficiently
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