Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Amazing platform, specially using AI to see the data in real action
What do you like best about the product?
CRMA
EINSTEIN products
Declarative infrastructure
Easy to access
User friendly user interface
Real time data analysis
Quick and easy to deploy
Seamless integration
EINSTEIN products
Declarative infrastructure
Easy to access
User friendly user interface
Real time data analysis
Quick and easy to deploy
Seamless integration
What do you dislike about the product?
Limited capabilities related to AI features
What problems is the product solving and how is that benefiting you?
Addressing the core sales process
Sales Cloud standardized how we work
What do you like best about the product?
What has been the win for us is activity manangement. Our teams can now track and easily manage tasks, events and log they're calls with customers.
What do you dislike about the product?
The one draw back (though a positive in a way) is that there isn't a full solution ready to go out of the box. Our team was capable of setting up what we needed for our business process, but it would've been great to have a standard best practice baseline ready to go.
What problems is the product solving and how is that benefiting you?
Sales cloud is providing us the visibility into what our sales team is working on. This allows us to ensure we don't lose or ignore opportunities and we have the ability now to better obtain insights into why we win or lose some deals. We can from manual and paper processes where each sales agent did their own thing and we can now deliver consistent experience for our customer.
Sales cloud a complete sales tool
What do you like best about the product?
Sales cloud is an easy yet powerful application in Salesforce. Its been designed keeping sales users in mind and suits almost any organization that sells.Defenitely one of the top cloud application in the market.
What do you dislike about the product?
There is still room for improvements on UX side. Sales console is good but sometimes its a bit overwhilming and sales users get distracted and feels that the UI is intuitive.
What problems is the product solving and how is that benefiting you?
Sales cloud made team selling, forecasting & reporting easy. Sales cloud features like Lead management ,Activities, Campaigns, Territory management covers almost all the needs for the sales team to sell.
Best customer management service
What do you like best about the product?
The flexibility and scalability to accommodate almany solutions
What do you dislike about the product?
Reports and dashboard capabilities are very limited
What problems is the product solving and how is that benefiting you?
Opportunity forecasting. Sales budgeting. Contract management. Affiliate season clearance
Life changer
What do you like best about the product?
Being able to track the sales cycle, store all the information that truly matters for our sales force. Keeping track on all the relevant info in just one place.
What do you dislike about the product?
If been working as the Salesforce admin for my company for over a year and I have not faced any issues with the Salesforce Cloud. It's pretty easy and straight forward.
What problems is the product solving and how is that benefiting you?
We were having issues tracking the leads and accounts that were left behind once one of our sales representatives left the company. Being able to monitor their sales and processes makes everything way easier.
Best CRM!
What do you like best about the product?
I like that all client and leads account data is in one place, is easy to use and intuitive, advanced features can help us build triggers and alerts, excited about the power of GPT
What do you dislike about the product?
Sometimes things can get a little complicated if we don't build properly with the right strategy and architecture in mind, May cause siloed data if we don't structure properly
What problems is the product solving and how is that benefiting you?
Sales cloud is helping us keep all our client data and leads data in one place and with integrations with other applications we can see how our marketing initiatives have performed and our outreach data, also built in we can see when we are exhausting our clients and prospects
Comprehensive business view
What do you like best about the product?
Comprehensive management and with unlimited customization possibilities.
What do you dislike about the product?
Some users find the complexity challenging to navigate. The cost is high and often becomes costly for future innovations.
What problems is the product solving and how is that benefiting you?
Solving inefficient and ineffective sales processes by providing our bios ones with a more powerful CRM solution to help manage our sales activities more effectively.
Huge supporter
What do you like best about the product?
Ease of use, and the ability for the solution to be customized to fit any organizations needs. It is the most scalable solution for managing the pipeline today.
What do you dislike about the product?
For certain organizations who may not have the personnel to show them how to get value and implement solutions that fit their needs, Salesforce can be quite the beast
What problems is the product solving and how is that benefiting you?
Establishing a central source of truth, creates a more connected experience for all organizations and all departments within those organizations. One workspace that doesn't require leaving the platform has helped tremendously promote adoptions.
Great CRM!!
What do you like best about the product?
The scalability and customization of the product allows us to implement the platform in a way that meets all internal needs as well as the external needs of our clients.
What do you dislike about the product?
I would say that a downside is the difficulty estimating and managing resource usage. Resources being license count, storage limits, apu limits, etc. Most of the time, we notice the lack of resources when they have already been depleted.
What problems is the product solving and how is that benefiting you?
Our Sales process is all supported vy Salesforce CRM. From initial prospecting of leads, to the close of the deal, all of our processes are tracked in Salesforce and we are able to audit and report on the data with ease.
Easy to use and learn
What do you like best about the product?
It is a very user friendly platform and easy to learn. Automations have made completing previously manual tasks much easier with less effort and in a shorter amount of time. There are a lot of resources to help people discover new features and develop them.
What do you dislike about the product?
Although CRM analytics can be a very useful tool, it is overwhelming when you first start using it. There is also a limit on the number of "view as user" dashboards which makes customization more difficult.
What problems is the product solving and how is that benefiting you?
It is bringing all of our data from various core systems into one location so all sales departments can get a wholistic view of each customer.
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