Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Best CRM solution for business
What do you like best about the product?
It is a very useful CRM tool which is results as a solution helps in our compnay effective sales, and my team customer tracking
What do you dislike about the product?
It is a bit expensive software and requires a proper training for a person to execute.
What problems is the product solving and how is that benefiting you?
Many businesses struggle to keep track of customer data across various systems and platforms, leading to disjointed data and a lack of insights. Salesforce provides a central platform to manage all customer data, providing a 360-degree view of customer interactions.
fabulous experience with new and easy technology
What do you like best about the product?
It's straightforward to use for making and receiving calls, plus it also features emails, and all data, like the conversation and reminders, are excellent.
I can say it is the best.
I can say it is the best.
What do you dislike about the product?
to be enough honest I did not find and negative point about it because everything is easy to access so I can say we can improve it more by adding more features in it.
What problems is the product solving and how is that benefiting you?
Its solving the business problems of our company like arranging data like call/email/chat etc etc
It is benefitting me because its making my day today job easier by such wonderful easy oriented technology
It is benefitting me because its making my day today job easier by such wonderful easy oriented technology
May the SalesForce be with you!
What do you like best about the product?
What do I like about Salesforce Sales Cloud? Storage, I can store all my database, all the leads! Be it Prospect, Lost, and all my Customers, it's all there! I can designate any Lead, check the progress, when was the last contact and if I am needed on the account or easily coach my agent! The Force is Really Strong on this one!
What do you dislike about the product?
If only a messaging app could be integrated with Salesforce, that would be fantastic! Oh, Wait, you can include the script. Voila! You can now use Salesforce to communicate with your prospect instantly!
What problems is the product solving and how is that benefiting you?
If you look into it, the problem that SF is solving is storage accessibility. I don't need now to upgrade my network's storage capacity continuously. Wherever branch I am visiting, I can still access the database securely; plus, the customer support is outstanding!
Salesforce Sales Cloud is *THE* CRM platform for established businesses.
What do you like best about the product?
90%+ of the salespeople I met, have used Salesforce in the past, so generally, it has a shallow learning curve when onboarding new reps. If you have the right Salesforce admin team, it can be customized to meet and mirror your exact sales process. Because it's the market-leading CRM platform, almost every other sales and marketing tool offers a direct integration with the platform.
What do you dislike about the product?
The look&feel is from 2015, there are definitely more modern and streamlined solutions out there. If you use the default reporting and dashboarding functionality, and not Tablueau/Einstein, the dashboards can be quite limited and hard to use. Without a dedicated technical implementation team, and ideally multiple admins, it's almost impossible to set it up and use it out of the box, so for smaller or new startups it's not really an option without making a sizeable investment into setup and maintanance.
What problems is the product solving and how is that benefiting you?
We use Salesforce as our CRM platform, both for lead and opportunity management. It is a system of record for our sales team, helping reps manage their leads and opportunities based on the defined sales process, and offers visibility to sales management into their sales pipeline, so they can make data-driven decisions to close more deals faster.
Streamline Your Sales Processes
What do you like best about the product?
Salesforce Sales Cloud is a robust and comprehensive sales automation software that offers a wide range of features to help our business manage our sales processes more efficiently. Its user-friendly interface, customizable dashboards, and mobile accessibility make it a top choice for sales teams looking to streamline their workflows and improve collaboration. Additionally, its integration with other Salesforce products and third-party applications further enhance its functionality and overall value.
What do you dislike about the product?
Difficulty with the software's learning curve and complexity, which can make it challenging to navigate and set up.
What problems is the product solving and how is that benefiting you?
Improve our sales processes by providing a range of tools and features to streamline workflows and increase productivity. Our business performance increases thanks to these kinds of tools.
Contact Solutions for Businesses
What do you like best about the product?
I can keep track of the contact information for the tenants and the tenants' tenants in my offices. We manage high-rise and mid-rise buildings and have many people inside each unit; this helps us separate the people on our lease from those who work for them. It's nice to have a way to see that contact info without having it bogging down our system, which already has enough going on.
What do you dislike about the product?
I hate how long it took me to get access to it, what the heck is the process on the back end for gaining access and why does it take so long?! This goes for me and others I work with, it took us all forever to get the verification to log in.
What problems is the product solving and how is that benefiting you?
It is a place we have all the contact information for all the tenants and sub-tenants for each and every office and building we manage, (which is A LOT) it keeps this separate from our normal leasing and allows us to see the analytics for our offices and buidings.
Salesforce integrations and ease
What do you like best about the product?
How easy it is to create a lead and keep track of it during the entire sales cycle. All my touches on accounts can be done straight out of Salesforces which is my favorite part!
What do you dislike about the product?
I don't have many dislikes! My only complaint would be that admin emails on accounts don't seem to matter- you have to make a contact in order to send an email using the admin email.
What problems is the product solving and how is that benefiting you?
Helping us keep 1000's of leads and contacts accounted for and a pulse on our pipelines!
Love Salescloud- configuration depending
What do you like best about the product?
I used to work at Salesforce. It is incredibly powerful and when used correctly, can skyrocket sales productivity.
What do you dislike about the product?
Most companies dont have the right setup for Salescloud, making it incredibly difficult to use. And it is difficult to self implement, and costly to have a partner. So it is not amazing for small businesses unless they are willing to put funds in upfront.
What problems is the product solving and how is that benefiting you?
How I use it today is more for deal tracking and forecasting than as a CRM, which is frustrating.
Extremely robust platform
What do you like best about the product?
SalesForce Sales Cloud is a massively robust tool. I do like how it works well with our customer support salesforce product (SalesForce Service Cloud). It's nice having all of our teams be able to see everything that's going on with each of our customers for all of our products (implementation, SRM team, support, sales, product, and marketing)
What do you dislike about the product?
The SalesForce Sales Cloud is a little bit too robust. It's often difficult to navigate through all of the fields and functionality we don't need to ever use. Especially for our team (SMB).
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps our BDR, AE, CX and Marketing Teams work together to forecast our pipeline and keep all of our customers organized. It's nice to be able to see activity (emails, phone calls, text messages, events) within an account and be able to see opportunities that haven't closed, that are lost and won. Without salesforce our Salesops team would be doing a lot of manual work for our commissions each month.
Expensive for no reason
What do you like best about the product?
It is a good CRM, but it's too expansive, and fantastic alternatives exist.
What do you dislike about the product?
They don't have the option for monthly users, only yearly contracts.
When COVID started, they didn't allow us to reduce the number of users.
So once you sign a yearly contract, you are stuck with it even if the world is shut down.
Besides that, fantastic alternatives such as Zoho One, which are very similar to Salesforce, offer much more and cost much less. Plus, you have the advantage of a monthly subscription which will allow you to reduce users if needed.
When COVID started, they didn't allow us to reduce the number of users.
So once you sign a yearly contract, you are stuck with it even if the world is shut down.
Besides that, fantastic alternatives such as Zoho One, which are very similar to Salesforce, offer much more and cost much less. Plus, you have the advantage of a monthly subscription which will allow you to reduce users if needed.
What problems is the product solving and how is that benefiting you?
I don't work with them anymore; I moved to Zoho One.
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