Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,029 reviews
from
and
External reviews are not included in the AWS star rating for the product.
The industry standard for a reason and the best sales intel tool on the market
What do you like best about the product?
This product allows our team to gain critical insights into both pipeline and customer journeys and provides a path to tracking all needed details on each campaign. This includes billing, invoicing, customer touchpoints via email and meetings and integrates with most other CS products we use as well.
What do you dislike about the product?
While fields are able to be fully customized, sometimes there is almost too much data and too many fields included which can be very time-consuming. Perhaps a streamlined version of this product might be helpful for quick access and rapid insights in the future.
What problems is the product solving and how is that benefiting you?
It is critical in sales and business development to have as many insights as possible about all of your customers and how each customer's journey is mapped. Salesforce allows us to have a large amount of historical data on all aspects of sales and provides insights into each seller's performance as well.
Recommendations to others considering the product:
It's a must for any large sales organization and offers insights that competitors products do not.
Tried and True
What do you like best about the product?
Salesforce is king. Simply put. Basically for my entire sales career I've used Salesforce, and any time I've seen or tried to use an alternative CRM, I've been unimpressed. It has endless functionality, endless customization, endless plugins, and at this point it's so established as a category king that people take courses in Salesforce and dedicate their entire careers to their Salesforce expertise.
What do you dislike about the product?
There's not much I dislike. Small formatting things that arose with the Lightning update maybe. For example, in an opportunity view, when you have shortcuts on the right panel, it cuts everything off unnecessarily. On mine, the very top right box on the opportunity view is contacts. Even if the name is Dave, it'll say "Da..." as if there wasn't room for his full name, but there will be a few inches of white space to the right where there was absolutely room for not only his first name but his last name too.
Mildly annoying, but it isn't the end of the world
Mildly annoying, but it isn't the end of the world
What problems is the product solving and how is that benefiting you?
We manage our sales funnel and track all interactions with clients. We refer to Salesforce as the source of truth, because we keep everything in there - billing, emails, phone calls, lead activity, form submissions, quotas, everything.
Recommendations to others considering the product:
I know it's not the cheapest option, but it's the best option. As you scale your team, it'll become more and more difficult to switch over to Salesforce, so you might as well do it now. The truth is that if I'm considering a position at a company and I learn that they don't have Salesforce, I (and lots of other AEs) view it as a point deducted when comparing job offers.
Best CRM platform to support clients to improvise organisation growth.
What do you like best about the product?
The ability to customize your fields according to your organization's needs is the best and most likable feature for me. Even on the extreme level of customization, the user-friendliness of this platform is super cool. Navigation between screens is very smooth because the element of each page is too intuitive, which makes it a neat and clean screen. The visual representation of a super cool dashboard division-wise is the greatest strength. This platform allows us to create our customized dashboard based on client needs using the drag & drop feature, and also I can fetch the custom reports as well. Very easy to send contracts to your client and view their information in one go. We can manage data in a very efficient way and can track the growth and sales of the company with the help of nice & cool generated reports; even this platform uses AI to improvise growth of organsation. This platform has a lot of data stores associated with any clients like URLs, phone calls, notes, images, etc. Trust me, I enjoy this platform in daily work life, and now this platform has become my lifeline, so in short, my overall experience with Salesforce CRM is fantastic.
What do you dislike about the product?
So far, so good. I did not face any critical or major issues. But it would be good to make this platform flexible with any VoIP vendor. Rest all working well for me.
What problems is the product solving and how is that benefiting you?
Undoubtedly, this platform is built to reduce human effort, and trust me. Salesforce CRM is one of the leading companies in the market, making human life effortless. We've been using service cloud for years, implementing integration to our contact center, migrating our knowledge base into the CRM, and adding chatbot and chat functionality. Salesforce CRM is available on all the most valuable platforms. I have used this platform on Windows, Mac, mobile, and Tablets. The best part is there is no limitation of setup feature irrespective of platform. Most of the time, I use the iPad application and trust me, the UI of the iPad application is elegant and clean and, of course, handy because of the moderate screen size. Being a cloud-based platform, this application is the most secure and reliable platform for CRM. Integration and deployment of this platform also play a vital role in making this platform roboust. I integrated this platform with DocuSign, "Skype for Business," and Wingman without any hiccup. Especially DocuSign integration also helps us alot, and calls through wingman are automatically posted/ added to salesforce to keep track. The technical support and service are also constructive because they are technically sound and soft-spoken.
Recommendations to others considering the product:
If anyone is looking for the most secure and reliable platform for a customer relationship management system, then without any hesitation, please choose Salesforce CRM.
one of the best CRM
What do you like best about the product?
Salesforce CRM is easy to use we have different clouds, so we can utilize them according to our business
What do you dislike about the product?
some time lightning is a bit slow this cause us some trouble
What problems is the product solving and how is that benefiting you?
in other CRM we don NOT HAVE DIFFEERENT CLOUDS THATS A BEST THING ABOUT SALESFORCE
Recommendations to others considering the product:
NA
Salesforce CRM review
What do you like best about the product?
Time Reporting, Projects details, pricing, profits, invoicing, Dashboards, and easy and simple connectivity with other platforms are the best critical features that I like in Salesforce.
What do you dislike about the product?
Using Salesforce is easy, but sometimes it can become a bit challenging to work with it due to the complexity of the software. But otherwise, I think it is one of the best CRM software to use.
What problems is the product solving and how is that benefiting you?
Projects information like pricing, sales, profits, etc. helps to store and access all vital information in one place easily and quickly. Also connectivity with other platforms helps to access this information on other platforms as well.
Recommendations to others considering the product:
Just go for it. It is easy and convenient, solves a lot of your CRM problems, and gives you insights into your CRM relationships
Salesforce is a CRM tank
What do you like best about the product?
Salesforce has so many capabilities and is able to process so much information. It is a great single source of truth for our entire customer facing organization. There is so much information that you can store in Salesforce, making it a very powerful tool to the business. It also integrates very well with other tools.
What do you dislike about the product?
The search function within the tool is sub par. Also, it can be overwhelming at times with all the fields and tabs within Salesforce.
What problems is the product solving and how is that benefiting you?
We are solving the problem of information being stored in people's notebooks or heads. With Salesforce, there is a place for every bit of information about a prospect, company, or opportunity.
Customizable but not ready out of the box
What do you like best about the product?
What's best and worst about Salesforce is that you need an understanding of your processes, the data you want to capture, and how to leverage that data. You need clarity from management and the process of getting that information was beneficial for me.
That led to improved processes and the eventual adoption of efficiencies and dashboards that provided actionable data for our team members. It's customizable and the lightning experience is good for creating layouts for specific purposes.
Lastly, the NonProfit Success Pack for nonprofits provides good modeling for nonprofit data capture. It has been a must-have for nonprofit Salesforce users because it takes a lot of guesswork away. Nonprofit free edition along with NPSP 3 is cost-effective for small operations.
That led to improved processes and the eventual adoption of efficiencies and dashboards that provided actionable data for our team members. It's customizable and the lightning experience is good for creating layouts for specific purposes.
Lastly, the NonProfit Success Pack for nonprofits provides good modeling for nonprofit data capture. It has been a must-have for nonprofit Salesforce users because it takes a lot of guesswork away. Nonprofit free edition along with NPSP 3 is cost-effective for small operations.
What do you dislike about the product?
The lightning UI is good but it's not customizable to have better contrast options or use the style of the regular CRM. Data entry with the previous version was better in some respects for some layouts for me.
I found that you simply must have add-ons (paid or free) to get things done in the CRM. Free for nonprofits (great) and expensive for businesses.
I found that you simply must have add-ons (paid or free) to get things done in the CRM. Free for nonprofits (great) and expensive for businesses.
What problems is the product solving and how is that benefiting you?
Using third-party apps for various business processes made much of the data management work easier.
Best innovative and trusted customer management plaftom.
What do you like best about the product?
Salesforce CRM is best world's best leading platform for customer management. This platform reduces human efforts and helps with forecasting, and ultimately makes us more efficient as an organization. I love the simplicity of this platform because the user interface is immaculate. That is why it is effortless to use, and customization is essential in making this platform navigation flawless. The super cool dashboard has the best representation of data used by specific division-wise. Even I can quickly design my customized dashboard just using drag & drop. We can manage data in a very efficient way and can track the growth and sales of the company with the help of nice & cool generated reports.
Along with customization, integration and deployment are also very easy and seamless. I integrated "DocuSign eSignature" without any hiccup for digital signature needs and "Skype for Business" for collaboration across the team. My overall experience with this platform is cozy, and I am enjoying daily using this platform during work.
Along with customization, integration and deployment are also very easy and seamless. I integrated "DocuSign eSignature" without any hiccup for digital signature needs and "Skype for Business" for collaboration across the team. My overall experience with this platform is cozy, and I am enjoying daily using this platform during work.
What do you dislike about the product?
Rather than dislike, I would you say a minor issue which the Salesforce team should address. If we do customization a lot, then it takes time to refresh. Rest all good for me.
What problems is the product solving and how is that benefiting you?
Of course, this tool reduces our hectic effort. This tool simplifies keeping track of the sales lifecycle, follow-up process, CRM, marketing strategies, and much more which is not easily possible by human effort nowadays. Easy to work on the sales opportunities and keep a track of them through alerts. I can fetch the customised reports as well. The technical support and service have also been great when desiring a tutorial or need help with some of the more advanced features. The most likeable feature for me is the availability of this platform on almost all platforms without any limitations all platforms have the same set of features. Most of the time I use the iPad application and trust me, the UI of the iPad application is very neat and clean and of course handy as well because of the moderate screen size. The overall cost of this platform is also under budget because other CRM platforms in the market are too costly.
Recommendations to others considering the product:
Salesforce CRM is the best customer relationship management platform, and try it first, then you will realize.
Not the biggest fan
What do you like best about the product?
When Salesforce is implemented correctly, it's not terrible. One aspect of it that I like is the customizability and granularity of it's interface. The reporting functionality is also pretty easy to use on a self-serve basis.
What do you dislike about the product?
It's often a pain to perform simple tasks. So many page views and clicks to enter basic information about calls and other types of interactions with prospects. It can take so long to do basic things that it feels like a productivity killer. The site also loads slowly (and I have a fiber connection at home), which adds to my frustration.
What problems is the product solving and how is that benefiting you?
We use Salesforce to track sales opportunities and touchpoints with prospects related to those opportunities. We have been able to use it as a single source of truth on where deals stand and the activities tied to those deals.
Recommendations to others considering the product:
Make sure you have a capable Salesforce Administrator who can effectively implement the solution in a way that makes it as efficient to use as possible.
Who knows your client the same way you do? Without a doubt, Salesforce CRM.
What do you like best about the product?
What I like most about this great tool is that all the information about each of your clients, the entire sales process, is stored in the cloud, so you don't have to make large investments in purchasing storage equipment.
Additionally, Salesforce CRM guides you to keep your clients loyal, helping you maintain long-lasting relationships.
Additionally, Salesforce CRM guides you to keep your clients loyal, helping you maintain long-lasting relationships.
What do you dislike about the product?
When I started using your platform, it seemed very unintuitive to me, very confusing, however, you have tools that teach you how to manage each part of the platform.
What problems is the product solving and how is that benefiting you?
Keeping a customer database only in a notebook is not very useful. Salesforce comes to solve not only the notebook issue, but also provides many options to make the business relationship with each customer very close, and allows you to show the customer the genuine interest you have in them.
Recommendations to others considering the product:
I advise taking the training tools for using Salesforce CRM from the beginning, they are a great help for you to make the most of this great tool.
showing 9,881 - 9,890