Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,029 reviews
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The Greatest Gaslight of the Decade
What do you like best about the product?
Integrates with email very well and so I never have to worry if a conversation is tracked. Also, it is pretty quick and responsive as an interface.
What do you dislike about the product?
Literally everything. It is clunky, hard to configure, inelegant, and does not integrate with any other system nearly as well as promised. Also WAAAAAY to expensive for what you get.
What problems is the product solving and how is that benefiting you?
Trying to keep track of all customer contacts and keep up with quotes. Hold salespeople accountable. Increase productivity.
Recommendations to others considering the product:
If you use Quickbooks DO NOT use Salesforce. It will be a waste of your time and you will never, ever be able to integrate the two systems.
If you are an enterprise level company who can afford a dedicated Salesforce administrator to help coordinate all the pieces you need, then you should consider it. The backend technology is superior to a lot of the other ones we have seen and can be customizable for what you are trying to achieve.
If you are an enterprise level company who can afford a dedicated Salesforce administrator to help coordinate all the pieces you need, then you should consider it. The backend technology is superior to a lot of the other ones we have seen and can be customizable for what you are trying to achieve.
Salesforce CRM for Marketing CX and Sales Collaboration
What do you like best about the product?
Provides a contact database that makes it easy for sales, customer success, and marketing along with other departments to easily access account and contact information, see activity from other departments with an account and contact, and easily collaborate on interactions with an account or contact.
What do you dislike about the product?
Within an account, contacts, and opportunity record there are multiple areas/fields Where you were asked the same information. It would be helpful to remove some of the duplications and keep only the information needed for each level of record rather than providing information over again.
What problems is the product solving and how is that benefiting you?
Makes it easy for multiple departments to easily look at Contact records and see activity from other team members and departments. Saves time so you don’t have to look in multiple places or talk to multiple people to understand the activity going on with an account.
The stock ticker is CRM for a reason
What do you like best about the product?
What I like best is the customizability of it.
What do you dislike about the product?
It is a very powerful platform but not very user friendly from a UI perspective
What problems is the product solving and how is that benefiting you?
SAles
Recommendations to others considering the product:
buy it
New Saleforce Admin and happy with all the available resources
What do you like best about the product?
We have a very knowledgeable, responsive, and available support team from the sales rep to the engineer to the specialists for other add-ons. I think Salesforce documentation and learning through the expansive Trailblazer community are best in class. The various apps that have been developed to help someone like me in a SME getting up and running are awesome too.
What do you dislike about the product?
Through acquisitions, Salesforce seems to becoming of such a monstrous size that I am somewhat concerned they could lose focus on their core CRM capabilities. For example, I've read that their CPQ tool can't compete with other vendors, causing the need to have additional vendors in the sales tech stack.
What problems is the product solving and how is that benefiting you?
Visibility to our sales pipeline for all departments across our organization, working with vendors to integrate their tools to improve sales intelligence as well as the proposal and contracting process.
Recommendations to others considering the product:
They are the best in class CRM and can be as simple or complex as you need to be to support your sales team and others in your company who need sales data.
Utilization and Commitment to Data Entry are required for Salesforce CRM
What do you like best about the product?
Allows for tracking and sharing and feedback information for sales and troubleshooting situations. Ticket creation is the biggest asset for a common reference to track a lifecycle of an opportunity or service issue for a customer's trouble. The ability to see my work tasks and opportunities at a glance is particularly useful.
What do you dislike about the product?
Often, the webscreen views are confusing and difficult to navigate without any training. The next button to push does not come naturally and there is an overload of information being shared on each screen. Trying to share information with other team members or change assignments can be tricky without proper authorizations and approvals in place.
What problems is the product solving and how is that benefiting you?
Problems being addressed are moving sales opportunities from concept to worthwhile to in-progress to offer a proposal and then to quoting and finally to purchase order. Each of these gating processes are accounted for and audit-able. Benefits realized is that teams from sales, pre-sales, project managers, and back-office personnel are able to rationalize communication and process to be in-sync with expectations and what next steps are to be taken.
Recommendations to others considering the product:
The user of Salesforce must be diligent to enter as much data into all fields as consistently as possible, or those downstream will be confused and not understand the information gathered or how to process it. This is especially important if deciding to use analytics as well.
Ease of use, ultimate customer success, marketing Tool is bad
What do you like best about the product?
Salesforce approach during rfp is best in class even not following the detailled tickbox approach, but business cases. Implementation super fast if close to standard.
Salesforce is great CRM but all others t are best of breed and not the best
Salesforce is great CRM but all others t are best of breed and not the best
What do you dislike about the product?
total cost are higher than others, rfp business case builder is tough when German regulator
What problems is the product solving and how is that benefiting you?
customer service, sales, contracting
Great CRM
What do you like best about the product?
Easy to use for all levels. Should you need to pull reports, very easy to customize what you need to get out of them. Other CRM's have been clunky compared to Salesforce so if I am in a position to recommend Salesforce to a company, I will always bring it up.
Dashboards are great, especially for a sales rep looking to track their progress throughout the year. You can see how much more you need to sell to get to quota, where you are at for the year and so on. I get everything I need out of the CRM, you just need to customize it they you need it to look.
Dashboards are great, especially for a sales rep looking to track their progress throughout the year. You can see how much more you need to sell to get to quota, where you are at for the year and so on. I get everything I need out of the CRM, you just need to customize it they you need it to look.
What do you dislike about the product?
There are a lot of features available. However, if you only need a few features, the tool is perfect. Should you have a problem, getting in touch with Salesforce can be challenging, but videos and blogs are out there to help.
What problems is the product solving and how is that benefiting you?
Being able to track reps' activity was one of the problems we had before moving to Salesforce. We can also pull in detailed reports to track our representative's progress throughout the year. We are also able to track leads/accounts better and see when the last activity was.
Recommendations to others considering the product:
Don't feel the need to use every feature available. Use the ones that will benefit you and your business. Should you run into trouble with anything, feel free to look for a blog or find a video out on the internet. There are so many Salesforce users out there that are willing to help others.
Sales Force - Great for keeping track of your accounts
What do you like best about the product?
Every account has a "sales cycle" which is an activity/or status that you are on with that particular account; you can write notes, have can set follow up calls and set dates when to do so, etc. It is so helpful and saves you so muhc time in selling. I also love al the reports you can run, you can run a report for certain dates that are so far out and who you need to call for prospects.
What do you dislike about the product?
Honestly, there is not too much I dislike; I wouldn't say I liked that when you added a contact and its contacts with your Microsoft email - it made my email not work. But even with that, you have the option to turn off the syncing with your email.
What problems is the product solving and how is that benefiting you?
Keeping track of all my prospecting. It is a huge time saver when it being orgainzied and staying on top of everything, everything is right there.
Business Development Manager using Salesforce
What do you like best about the product?
Salesforce is quite useful for companies dealing with mass amounts of data. We simply wouldn't be able to do our jobs without such a powerful CRM. Plus, the ability to sync with outreach is quite nice.
What do you dislike about the product?
Salesforce can be a bit hard to navigate if you don't know what you're doing (especially the legacy version of the CRM). It also can take a while to load at times, especially when you are in the middle of navigating multiple tabs. There is also quite a disparity between what people know about salesforce and it is hard to get everyone up to speed. So, you could have some people on teams robustly using salesforce due to existing knowledge, but that knowledge is not easily transferrable to others. I really would like to see Salesforce become more intuitive for new users, because it really can get overwhelming quickly. Also, if it weren't for outreach's integration with salesforce, I don't think that we would be able to enact successful outboudn work based off of salesforce task management alone.
What problems is the product solving and how is that benefiting you?
We are able to see and control the sales process because of good data. This helps with forecasting and ultimately makes us more efficient as an organization. The data is rich and effective. We also can execute very effective outbound work using the integration with outreach. The outreach integration makes everything function perfectly for us.
Recommendations to others considering the product:
It will be very effective, but I do recommend getting good integrations for salesforce.
Industry Juggernaut for a Reason
What do you like best about the product?
The level of flexibility and customizability reminds me of earlier generation tools that felt like a million building blocks stacked together and rearranged, but modern Salesforce puts some streamlined guardrails around that experience.
What do you dislike about the product?
Today's SaaS market all but necessitates that almost every significant functional customization you want comes with a hefty price tag. I long a bit for the days of shooting from the hip on building out new functions.
What problems is the product solving and how is that benefiting you?
Bringing a massive organization with far-flung policies and tools under a single technology stack is exceptionally difficult, but the overwhelming capability of an industry-standard tool like Salesforce makes it possible. Primed for integration with a never-ending list of other tools, it feels like there isn't anything we can't do.
Recommendations to others considering the product:
Have a well-defined list of priorities for rollout 1.0 that is future-proofed to the extent possible. So much can be done with the tool that your commercial policies can suffer whiplash if the technical functions are leading and not the business needs.
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