Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Great platform to manage end-to-end functioning of our sales department
What do you like best about the product?
Lead and opportunity management is nothing short of excellent. I've used many CRMs over the years, and the capabilities/ease of use of SF Sales Cloud never ceases to amaze me. The customization of the UI makes it easy for myself and my team to have access to so much information with a minimal click path. Time is money! I'd also like to add how easily SF Sales Cloud integrates with a variety of different platforms. Integrating with Hubspot, Cirrus Insight and ZoomInfo was easier than I could ever imagine.
What do you dislike about the product?
There aren't many limitations to SF, but there are a few. Most of my issues come with home page editing but other than that tiny issue, nothing but posititves. I've been frequently working in SF Sales Cloud for 4-5 years now and I truly wouldn't bother using another CRM.
What problems is the product solving and how is that benefiting you?
It gives our Sales Managers an easily digestible UI, which is extremely important to any sales team. Data should be easily accessible and SF Sales Cloud does just that. Reporting and dashboard building have made our day-to-day sales lives a whole lot easier.
Traceability was a big issue for us in the past, but with Salesforce Sales Cloud, its easier than ever to go back and find historical data. Salesforce helps us create that "story" we're looking for, even when we don't think we have one to tell.
Traceability was a big issue for us in the past, but with Salesforce Sales Cloud, its easier than ever to go back and find historical data. Salesforce helps us create that "story" we're looking for, even when we don't think we have one to tell.
Salesforce Sales Cloud is unstoppable
What do you like best about the product?
We have all the tools we need in one place. Sales Cloud gives our team the ability to walk through the sales process and have all the data at their fingertips while also making their work life easier through automations.
What do you dislike about the product?
It does have a bit of learning curve, and employees can be reluctant to adopt without ongoing training and support. Also just due to the nature of the beast, we can over build, and over complicate things easily of not careful.
What problems is the product solving and how is that benefiting you?
Sales Cloud gives our sales team reminders, alerts, up to date information and this is exactly what our team needed to continue campaign efforts. We now can have historical information and reminders to follow up. This has helped our team, especially new employees, get the training they need with guided steps and account information.
The GOAT of Sales Tools
What do you like best about the product?
Organization for sales teams has been one of the biggest influences in success. Sales reps sell more when organized. This tool, although not the most fancy design, gets us what we need. My entire sales team lives in here.
What do you dislike about the product?
Not a huge fan of the design. It really does look like 2007 called and haven't made the effort to redesign. I think there are simple adjustments to styling and mobile layout which could have a big impact.
What problems is the product solving and how is that benefiting you?
We have a lot of sales data. Need to keep inbound vs outbound very different. We keep round-robin leads going for our team, but add weight to them based on sales efficiencies. This has helped keep us from losing good deals, because of low performers.
It is a must have software for companies with a large or medium sales organization.
What do you like best about the product?
Highly customizable and you can easily create many dashboards and reports based on your needs. I love the mobile app that I can find contacts quickly and follow up on the leads on the go. We have other software that is integrated into Salesforce so our reps can use them for prospecting.
What do you dislike about the product?
The cost of the licenses is high compared to other CRM software out there. Lack of a customer support team that I can reach out to quickly if there's an issue.
What problems is the product solving and how is that benefiting you?
Managing our customer data including the intend data of the prospects. Capturing leads and able to quickly follow up using tools like mass email and email templates.
Central hub for our client data.
What do you like best about the product?
Salesforce has a lot of great tools for managing customer relationships. It's easy to keep track of information when everything is in one place. I like how customizable the interface is. The reporting features are also self-service and straightforward to use. Salesforce will be highly beneficial to any company managing large amounts of data. We could not perform our duties without such a powerful CRM. It is also advantageous to be able to coordinate outreach efforts. After initial configuration, this tool is highly user-friendly and allows for the simple distribution of customer data. Generating customizable reports is beneficial. My previous tests of customer relationship management systems pale compared to how simple this one is to use.
What do you dislike about the product?
I can only think of one major drawback to this product: the high cost of a license to use Salesforce CRM. However, this CRM has more industry experience than its competitors, making it a prudent investment.
What problems is the product solving and how is that benefiting you?
With all client data in one place, we can better manage incoming information requests and respond quickly. We can make better business decisions by organizing our data in Salesforce. It simplifies the process of uploading data to the cloud and creating reports.
Salesforce is the most useful CRM I've ever used.
What do you like best about the product?
I love how much it can do. It makes it so easy to keep track of millions of customers with different subscription levels.
What do you dislike about the product?
I wish it were a little more uptodate and user friendly, but given how many different layers and levels there are, that's a downside I'm willing to deal with.
What problems is the product solving and how is that benefiting you?
It's helping me keep track of my customers and where they are in the sales process. I can also easily manage who has paid and who owes the company money.
Organizing the tasks become easy.
What do you like best about the product?
In the salesforce, we can fetch all the information regarding the campaign, etc... in one place. Dashboards option gives us a clear performance of our tasks, by this we are able to analyze the data easily.
What do you dislike about the product?
In Salesforce even if the campaign is terminated or paused also it is showing the upcoming tasks till the campaign end date. Due to this under pending tasks, it is showing many pending tasks which look bad.
What problems is the product solving and how is that benefiting you?
Sales Force is the place where we can get all the data in one place. We will get notifications if anyone posts information or assign a task. We can assign tasks to other teammates and also can give the priority.
Salesforce Consultant
What do you like best about the product?
Sales Cloud is a flexible platform customizable to your sales answer business processes.
What do you dislike about the product?
Expertise is needed to use the features. This can make it difficult to administer.
What problems is the product solving and how is that benefiting you?
All of our Sales activity tracking. We are also using it to track projects and time!
Always Adapting
What do you like best about the product?
Sales Cloud provides our sales and account management teams the ability to manage their entire funnel and portfolios in one place and share the data and insights with each other through Forecast, Reports, Dashboards, and Chatter. Our leaders and teams can review data at a high level or drill into details with the click of a button to see where we have potential gaps or red flags. It's been fantastic for our sales teams to use the Gmail integration to easily log emails, calls, or add new contacts on the spot. Sales Cloud has really increased efficiency and saved valuable time.
What do you dislike about the product?
Recently our team has struggled to enable Einstein features and use them productively. There are some tools available and some you just pay extra for which is not always clearly laid out, especially with opportunity scoring and forecast features.
What problems is the product solving and how is that benefiting you?
Real time insights from emails and calls on which contacts are engaged and ready to buy. Activity tracking is essential. Second, pipeline inspection is changing how our sales leaders see their pipeline movement and which deals are not moving, stuck in a stage, have no activity, or are not engaged with the right contacts. The insights here are gaining traction with more data.
Loves sales
What do you like best about the product?
I love Salesforce it makes automation so easy so my sales people can focus on sales!
What do you dislike about the product?
I wish Salesforce would lower their prices
What problems is the product solving and how is that benefiting you?
It helps my team collaborate and run fast to focus on sales.
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