SysAid
SysAidReviews from AWS customer
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Effective cost benefit
What do you like best about the product?
The Simplicity of how is to use it is one of the most valuable things
What do you dislike about the product?
As I use the most basic license I dont have enough reports and only 5 administrators users
What problems is the product solving and how is that benefiting you?
The control and tracking of the tickets
A very effective application for the management of computer equipment and the ticketing system.
What do you like best about the product?
A great application with many opportunities, ticketing system for IT support, patch management system, asset tag system for IT equipment management. Fast and very efficient support.
What do you dislike about the product?
The application is very complicated, sometimes we get lost in the configuration options. Sometimes bugs happen after the update.
What problems is the product solving and how is that benefiting you?
The efficient and very fast Service Desk for users
Great Service and Ease of Use
What do you like best about the product?
I love the customer service. SysAid walks you throughout the setup process before going live. The FAQs option allows end users to find information they need to troubleshoot common issues.
What do you dislike about the product?
The workflows can be confusing; especially if you have a lot of variables that may change the routing of a request. The customization needs a little work.
What problems is the product solving and how is that benefiting you?
Faster turn around times and a more detailed reporting. End users have a self service portal that reduces calls and emails directly to the department.
Out of the box
What do you like best about the product?
Out of the box reports
Simple setup
Professional Services and Support team
Easily convert and link tickets to each other
Customisable functionality
Email and SMS alerts
Simple setup
Professional Services and Support team
Easily convert and link tickets to each other
Customisable functionality
Email and SMS alerts
What do you dislike about the product?
Complex ticket flows
Teams bot works well, however does not suggest relevant KB articles to end users.
Teams bot works well, however does not suggest relevant KB articles to end users.
What problems is the product solving and how is that benefiting you?
Ticketing system
Asset management (ITAM)
Self-service portal for end users
Knowledgebase for IT and end-users
Reporting and real-time dashboards
Improved response times to customers using automation.
Asset management (ITAM)
Self-service portal for end users
Knowledgebase for IT and end-users
Reporting and real-time dashboards
Improved response times to customers using automation.
Useful, easy to use
What do you like best about the product?
something easy to handle, and easy to manage
What do you dislike about the product?
license cost per administrator is somewhat high
What problems is the product solving and how is that benefiting you?
to manage the incidents of the IT department, in this way the incidents are managed and have traceability
"SysAid Review: A Comprehensive Solution for Service Management and Help Desk"
What do you like best about the product?
What I like best about SysAid is its comprehensive approach to service management and help desk. This platform offers a wide range of features and functionalities that make it easy to manage incidents, problems, changes, and IT assets. Additionally, its ability to automate processes, generate custom reports, and provide multichannel support are standout features. SysAid also stands out for its intuitive and user-friendly interface, making it easy for users to adopt and use. Overall, I find SysAid to be a complete and efficient tool for service management and help desk.
What do you dislike about the product?
While SysAid is a powerful and feature-rich tool, one aspect that some users may find challenging is the associated costs. It is logical to expect that a tool with such comprehensive capabilities and extensive support behind it would come with a financial investment. However, it is important to carefully evaluate the benefits and value that SysAid can bring to the organization, as it may offset the costs with increased efficiency and improvements in service management and help desk operations.
What problems is the product solving and how is that benefiting you?
Incident Management: SysAid helps streamline the handling of incidents, ensuring timely resolution and minimizing service disruptions.
Problem Management: It assists in identifying and addressing the root causes of recurring issues, reducing their impact on the organization.
Change Management: SysAid enables organizations to effectively manage and track changes to their IT infrastructure, minimizing risks and ensuring smooth transitions.
Asset Management: It provides a centralized system for tracking and managing IT assets, optimizing resource allocation and reducing unnecessary expenses.
Knowledge Management: SysAid facilitates the creation, sharing, and access to knowledge articles, empowering users to find answers to their queries and reducing reliance on support staff.
Problem Management: It assists in identifying and addressing the root causes of recurring issues, reducing their impact on the organization.
Change Management: SysAid enables organizations to effectively manage and track changes to their IT infrastructure, minimizing risks and ensuring smooth transitions.
Asset Management: It provides a centralized system for tracking and managing IT assets, optimizing resource allocation and reducing unnecessary expenses.
Knowledge Management: SysAid facilitates the creation, sharing, and access to knowledge articles, empowering users to find answers to their queries and reducing reliance on support staff.
SysAid meets you HelpDesk needs
What do you like best about the product?
SysAid is a very versatile help desk and IT asset-tracking product. It has a lot of customization options, a much fuller ITSM package if needed, and friendly, helpful staff and support. It's helped our IT Dept improve efficiency, issue tracking and prioritization.
What do you dislike about the product?
Getting people to pronounce SysAid correctly. Limited and not user-friendly ability to customize login/landing page. The situational message sorting bug, tho, to be fair, it's being addressed. A limited amount of email addresses are allowed for basic plan users.
What problems is the product solving and how is that benefiting you?
Aside from its IT help desk functions, my organization uses it for HR on/off boarding tasks, Accounts Receivable requests, and building maintenance help desk. Our organization has a small IT staff, SysAid goes a long way as a solution for problem tracking and prioritization, especially taking into account the cost/product value consideration.
Sysaid has been our company ticket management and asset managment software for 3 years now
What do you like best about the product?
Offers extreme customizing and ability to build out comprehensive and streamlined ticketing capability and asset management reporting. It has been our most useful tool.
What do you dislike about the product?
There are a lot of customize features that are locked behind a support paywall where you need to reach out to them to have them build custom packages for more specific items.
What problems is the product solving and how is that benefiting you?
Ticket management and Asset management for CMMC, NIST and other regulatory requirements. We need the software to not be a cloud service which it isnt and to be a very adaptable product which it is.
Currenly sysaid is our principal tool to manage IT service
What do you like best about the product?
Felixibility in order to create personalized fields, workflows and integration with power bi. Also we have an knwoledge database to help the end user to have an autoservice.
What do you dislike about the product?
I think the price would be better and I can go to the cloud with less inversion. The support sometimes take a lot of time; the good thing is that we don't need to support much.
What problems is the product solving and how is that benefiting you?
The control of incident management, request management, asset control, knowledge database, user preferences, intranet with the principal links to the other tools in the organization.
Sysaid, aid for when you need to settle
What do you like best about the product?
Sysaid is almost a fully customizable system that could be made into something fun and intuitive. I enjoy the ability to change the look and the text on the main page. The color can reflect our company colors and made into something that is ours. I also enjoy the ability to create ticket templates and have them preset with certain items.
What do you dislike about the product?
Even though the system is about fully customizable, it does not work as fluidly as they seem to have liked. We can customize the system, but what good is it if it breaks the page flow and we have to review the changes made repeatedly? If we could view or preview the changes, the page would have been more than enough.
What problems is the product solving and how is that benefiting you?
We needed a ticketing service, which we ended up settling for. We looked at all the other available, and it sounded beautiful. But now, after using most of the system, half of these add-ons do not even work correctly! It serves the purpose we initially needed, but that is as far as it goes for us.
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