SysAid
SysAidReviews from AWS customer
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Good ITSM Tool
What do you like best about the product?
UI and simple tool to use
The users dont need any special training
The users dont need any special training
What do you dislike about the product?
Should have better integration like ability to do with DevOPs
What problems is the product solving and how is that benefiting you?
Managing tickets for support phase of projects
Best Service Management Software
What do you like best about the product?
The ability to measure performance and attach SLA to tickets. The solution can be used by any department to capture staff performance.
What do you dislike about the product?
Sincerely, its been able to cather for my company needs...No downside for now
What problems is the product solving and how is that benefiting you?
It helps to capture staff performance in relation to issues that are been resolved within the agreed SLA
Using SysAid with PNG Power LTD IT SERVICE DESK
What do you like best about the product?
SysAid is a great user friendly Service Management application. Its quite simple to configure and deploy. IT service desk Team find the application easy to navigate through when logging service requests and Incidents.
What do you dislike about the product?
For me personally I feel there are no dislike as I have not encountered any issues as yet in using SysAid.
What problems is the product solving and how is that benefiting you?
Team are able to track and monitor user requests, resolve issues and register solutions which is all captured in one location. We definitely feel our business performance has increased with the use of SysAid
Sysaid has been great for our business to help us stay organized and keep track of our assets
What do you like best about the product?
Asset management and incidents management and reports
What do you dislike about the product?
Sometime syncing takes a while for new assets to populate
What problems is the product solving and how is that benefiting you?
incidents and asset management
Almost perfect
What do you like best about the product?
Great value for sure! Does everything that most top companies offer for a fraction of the price.
The customer service and Integration team is among the best I recieved.
The customer service and Integration team is among the best I recieved.
What do you dislike about the product?
The setup process on Macs is likely longer and the guides show Windows guides.
What problems is the product solving and how is that benefiting you?
Able to track and report IT problems through the ticketing system. Also great for asset management and automating processes.
SysAid Review
What do you like best about the product?
The overall experience has been positive, the team enjoys using SysAid not only for incident/request reporting but for creating and customizing templates as well.
What do you dislike about the product?
There is nothing that we don't like about SysAid. The product works well.
What problems is the product solving and how is that benefiting you?
Time management for the team, resolving incidents quicker and quick response time to the users. We are more productive. It has increased our overall performance.
Life saving ITSM tool
What do you like best about the product?
I like the new self service portal! Amazing customisation in terms of templates for tickets. Can create as many categories as possible to cater your own needs.
What do you dislike about the product?
Can only have 3 administrators and the reporting feautre could be better with more options to change designs and options on fields for reports. Have multiple self service portals if possible.
What problems is the product solving and how is that benefiting you?
Helping us set a process for our users to raise tickets, this is allowing us to solely work on tickets and prioritise our workload so we are not influxed with requests via IM.
Excellent Helpdesk Solution
What do you like best about the product?
I love the way that you can keep abreast of your tickets and track admin
What do you dislike about the product?
No dislikes. Sysaid has met all my needs
What problems is the product solving and how is that benefiting you?
Organizing and tracking problems. Better organized now
very good and they were very good at explaining
What do you like best about the product?
The way that the system can integrate so much on its own without having to do all the leg work
What do you dislike about the product?
The only thing I dont like I would say is the UI, it could be more modern instead of looking like a dated software
What problems is the product solving and how is that benefiting you?
to be able to keep track of devices
AMAZING SUPPORT
What do you like best about the product?
Easy navigation on the platform. Also the ability to generate reports. very easy to use! the support also receivbed from the Support staff is good
What do you dislike about the product?
the occasional unavailability of the platform
What problems is the product solving and how is that benefiting you?
the Option of integrating SysAid With Teams , to enable faster support to our affiliates
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