SysAid
SysAidReviews from AWS customer
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SysAid is great - Simplifies the work of IT
What do you like best about the product?
They are very customizable. The end user experience is intuitive, easy to use and improves the management of the IT area.
What do you dislike about the product?
The wait with the theme of changes or news in other languages, especially Spanish
What problems is the product solving and how is that benefiting you?
Management and administration of requests to the IT area. Change management and problem handling
Excelent performance, great customization.
What do you like best about the product?
Excellent performance, very singular customization, all assets, tickets and patches in one console,
What do you dislike about the product?
it´s not a great disadvantage but, the singular customization is a lot of work to make it precise.
What problems is the product solving and how is that benefiting you?
it´s solving a very dificult administration of assets, ticket, patches that are all in different enviroments.
Honest opinion
What do you like best about the product?
The most helpful thing about SysAid is that it can integrate into almost any system. SysAid is also very customizable that can meet almost all requirements, if not all needs.
What do you dislike about the product?
Sysaid can become very difficult and complex to use as it has so much customizable settings. The documentation on SysAid is on point but that also makes it time consuming to find answers.
What problems is the product solving and how is that benefiting you?
We needed a proper solution to track developers and everyday user incidents. SysAid has many solutions that can integrate with each other and automate some of the processes. It makes the workflow between the support and developer teams much more manageable.
They do respond quickly to issue when you have them :)
What do you like best about the product?
They have integration tools such as JIRA
What do you dislike about the product?
Products can change over time and hard to pickup the conversation
What problems is the product solving and how is that benefiting you?
The service desk system and mgt allow us to have 9 users who can have all staff issues recorded and tracked and senior mgt can see the weekly statistics easily.
Management tool that every IT area must have
What do you like best about the product?
excellent solution for IT service management
What do you dislike about the product?
be able to access more feature with the basic license: powerbi integration
What problems is the product solving and how is that benefiting you?
Organize support, generate knowledge for self-management, inventory management, attention measurements
Enjoying the System
What do you like best about the product?
I have really enjoyed how easy the platform is to use for end users and admins alike. One of the best things is the customizability that you can have inside of the portal that your end users will be using.
What do you dislike about the product?
The only issue I have had so far is LDAP integration. We have had help from the support on making this right. The only thing that would make it better is to have a more stable connection with our azure server. They have been very good with their support and very attentive to the issues I have had which is promising for a strong future.
What problems is the product solving and how is that benefiting you?
Ticket management. They are making it easy for me to track issues and make sure that they are handled. I have been more productive with this solution and it has helped us keep business running smoothly and make sure that all incidents are reported and solved accordingly.
Solution that can get what you need done, not all the bells and whistles but ITIL compliant
What do you like best about the product?
I liked the approach to migration, I believe the approach of going through the set-up step by step was good, and all done by SysAid. We are able to have a clean solution that is used across the enterprise. There are many features, like workflow and customization of fields, notifications, etc that all makes sense.
What do you dislike about the product?
I wish there were more customization. For example, unable to add more notification messages, without having to code in the html to send for certain situations. I feel some of their features get released too soon, and are not clean to implement and takes "tweaking". The original Teams integration was limited and unusable.. they seemed to have fixed it. Also, the reporting is limitied and the integration to other systems (BI is limited and you need to build it yourself). The in-system reporting needs more customization capabilities.
What problems is the product solving and how is that benefiting you?
They are providing a unified way of addressing incidents, requests and change management. It has automated a number of the processes and steps, and has given us some decent visibility into the our processes and issues.
The best software for tickets and inventory
What do you like best about the product?
I am currently utilizing it to manage my assets, and it appears to function correctly. Automating software placement on a domain or collection of IP addresses is highly effective.
What do you dislike about the product?
There is little to dislike thus far. Just getting started requires more time than anticipated. In the future, SysAid may be able to enhance this by arranging a meeting immediately following the quotation process.
What problems is the product solving and how is that benefiting you?
Our organization uses SysAid to keep track of what our employees are doing and communicate this information with management and those responsible for improving the business.
Sysaid one of the best ITSM tools
What do you like best about the product?
Interface and integration of different application modules and features
What do you dislike about the product?
Not being able to integrate with Microsoft Power Automate.
What problems is the product solving and how is that benefiting you?
The main problem that Sysaid is solving for my company is the interaction with end-users. This benefits us in: better Response Time and an efficient way to handle incidents.
Recommendations to others considering the product:
SysAid is a great tool to have when it comes to efficiently handling incident-, change- and asset management.
Sysaid Customer experience
What do you like best about the product?
ANS for response and attention, kindness of your support analyst, Spanish support from some analyst. Easy implementation and administration
What do you dislike about the product?
License cost expensive and agreements with third parties, communication with Domotes it is complicate
What problems is the product solving and how is that benefiting you?
Own needs within our company that help us to improve own internal process
Recommendations to others considering the product:
Sysaid is the best tool relate cost-benefit
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