SysAid
SysAidReviews from AWS customer
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SysAid Implementation
What do you like best about the product?
We are still in our implementation of the software but all staff have been helpful and responsive. The software is extremely customizable and should allow us to do everything we need to!
What do you dislike about the product?
As I mentioned we are still in our implementation phase but we have so far only had issues with our email integration but have worked with support to resolve those.
What problems is the product solving and how is that benefiting you?
Again, we are still very early in our implementation but from what we are seeing Sysaid will help us in closing tickets where end-users have been unresponsive. We are coming from an in-house Spiceworks instance and are looking forward to many of the automation featuresl
Sysaid allows us to automate service management processes in a very flexible and extensive way
What do you like best about the product?
Flexibility
simplicity
Security
Support
simplicity
Security
Support
What do you dislike about the product?
mobile app
dashboard
reports
Support in spanish
dashboard
reports
Support in spanish
What problems is the product solving and how is that benefiting you?
Compliance with SLA, work by processes in the service areas
SysAid Is Great
What do you like best about the product?
We reviewed 6 vendors and SysAid was the best choice by far. Our setup and onboarding was easy and it is a great tool for us.
What do you dislike about the product?
There really isn't anything that we dislike, everything has worked properly for us.
What problems is the product solving and how is that benefiting you?
SysAid allows us to create reports to manage our company KPI's and have quick and easy access to dashboards to see the current status of our tickets. Also, the password reset functionality has saved a lot of time in terms of IT support.
Recommendations to others considering the product:
Arrange for a demo, you won't be disappointed.
Great service
What do you like best about the product?
The interface is very easy to use. I used few other product but loved this product. I will suggest to my friends.
What do you dislike about the product?
not able to open multiple tabs but its fine.
What problems is the product solving and how is that benefiting you?
trying to track all my incidents. priorities.
Sysaid is not only a HELPDESK. It's a standardized process
What do you like best about the product?
Well, we are aligned with SysAid process. Instead of features, I would recommend using it as a process. then naturally you can experience features very well.
Reports and Dashboards are very helpfull.
Reports and Dashboards are very helpfull.
What do you dislike about the product?
If you are aligned with the Sysaid process, you will not be disappointed.
What problems is the product solving and how is that benefiting you?
ICT help desk 100% aligns with Sysaid. now we can track issues properly and analysis using reports and dashboards. Further, we are looking possibilities to use other functions as well
Flexible, stable, extendable, good solution
What do you like best about the product?
The end user interface is customizable and provides many ways to extend support to our user community, but the "google-style" search is the best. I've used BMC Footprints and this is so much faster than that product.
What do you dislike about the product?
Downside is that rollout requires a lot of thoughtful and engaged input from the service management team and really needs careful setup and a three month prior to install plan.
What problems is the product solving and how is that benefiting you?
Asset management piece has helped us track current user environment while simultaneously rolling out new units. Being able to send end users a URL that takes them right to the right category is a blessing.
Recommendations to others considering the product:
Make sure you make plans to create a working group including tech support staff when you set this up - do not let one person be the sole decider.
Intuitive experience
What do you like best about the product?
how easy is to excalate cases for assistance
What do you dislike about the product?
there is an issue that prevents us from seen tickets from the dashboard
What problems is the product solving and how is that benefiting you?
We are solving all kinds of banking incidents and inquiries that requires assistance from our IT department
Recommendations to others considering the product:
Make an extensive research before you use this kind of service, to see this kind of solution meet your expectations
My experience using Sysaid
What do you like best about the product?
The ease of use and the option available for self-service passwords is a features that I appreciate. Being able to receive notifications via email of the changes in the ticket sent and follow up on them is something that adds value to the product.
What do you dislike about the product?
Not having the option to edit the tickets I submit, I can only add notes and it would be nice to have the option to add text to the title or description after the ticket is submitted.I can make tickets to receive assistance in an agile way in the event of incidents and requests that arise in my work.
What problems is the product solving and how is that benefiting you?
I can make tickets to receive assistance in an agile way in the event of incidents and requests that arise in my work. With SysAid, I am more productive. My business performance has increased with SysAid.
SysAid Review
What do you like best about the product?
I like how customizable this tool can be. I was able to configure the Routing and Escalation rules to automatically assign tickets to the correct tech.
What do you dislike about the product?
It's a pretty complex system, there are a lot of tools and features that I need to learn to take advantage of the full capabilities.
What problems is the product solving and how is that benefiting you?
Automatic assigning of tickets and/or groups is helping us maintain a good SLA
Recommendations to others considering the product:
Take full advantage of your implementation team. They are very knowledgeable and can help you get this product up and running exactly to your specifications. Be ready in advance with all of the features you would like to implement!
Good Services
What do you like best about the product?
It's the best IT service for the service desk I can handle.
What do you dislike about the product?
So far I have nothing that I don't like.
What problems is the product solving and how is that benefiting you?
The truth of the benefits that it has given me is the best management that exists for the resolution of tickets.
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