SysAid
SysAidReviews from AWS customer
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Great Product
What do you like best about the product?
Minimal configuration is needed to implement a great product that is easy to use and navigate. End-users have an option to submit a screenshot of their issue, which makes it easier to understand their problem when they can't explain it verbally.
What do you dislike about the product?
The reporting feature could be a bit more detailed. The remote control feature is not as seamless as other products available. The asset management function could be more robust in allowing more assets to be imported without buying additional licenses.
What problems is the product solving and how is that benefiting you?
It provided an out-of-the-box solution for our help desk software when we lost our in-house programmer. It has been very cost-effective for our business needs, and our production has increased as a result.
Good ticketing tool for business purpose
What do you like best about the product?
It provides the basic necessities to carry out functions like creating, modifying, closing, updating tickets and linking them to one another. Able to generate reports. Can also create other ITIL domain tickets like Change, Problem etc. Can be linked to monitoring tools for auto ticket generation
What do you dislike about the product?
At times, the auto tickets do not generate on Sysaid as and when alerts are received on the monitoring tools. Sometime Sysaid does also freeze. Does not provide complex reporting rfom 1 table to another.
What problems is the product solving and how is that benefiting you?
Sysaid is a good and feasible ticketing tool to carry out basic business functions and to keep record for every Incident, Request, Change or Problem. There is not much training required to use this tool. Able to easily transfer auto generated alert tickets to their respective teams. Able to create Problem tickets and Change requests.
Recommendations to others considering the product:
Good and Basic tool for carrying out ticketing activities and functions.
User friendly interface - strong customer support
What do you like best about the product?
Keeping a record of date & time spent on a project
Updating customers on the recent updates
Drawing report on the overall perfomance
Updating customers on the recent updates
Drawing report on the overall perfomance
What do you dislike about the product?
Some templates can be hard to find if you want to edit notifications
What problems is the product solving and how is that benefiting you?
Logging customers calls and keeping time spend on the report
Amazing customer service!
What do you like best about the product?
It's a fully-featured solution for both asset tracking and ticketing systems, wouldn't be able to live without it
What do you dislike about the product?
The user interface is a bit outdated viisually.
What problems is the product solving and how is that benefiting you?
We've resolved the queuing for our ticketing systems, helping us re-center staff.
Sysaid
What do you like best about the product?
They were very helpful and timely with my problem
What do you dislike about the product?
The overall product is not the most user friendly
What problems is the product solving and how is that benefiting you?
Using this to manage Helpdesk tickets
Mediocre experience with this web based ticketing system
What do you like best about the product?
I like that SysAid currently serves as a tool for multiple purposes for keeping track of equipment, service requests, and tickets for the Help Desk team.
What do you dislike about the product?
It is different than other web-based ticketing systems such as ManageEngine and ServiceNow. I prefer those more because it was easier for me to navigate multiple tickets at once.
What problems is the product solving and how is that benefiting you?
I am solving any licensing and software requests currently with SysAid. I have realized the benefit of using this tool is that it helps organize the requests assigned to the appropriate person on our team. It also helps us keep track of inventory and assets within our organization.
Excellent ITSM software but the patch management side of things needs work
What do you like best about the product?
Sysaid makes managing and escalating tickets very easy. The self service portal is user friendly and is easy for even the less techsavvy users to navigate.
What do you dislike about the product?
The patch management side of things needs work. It isn't really possible to send a single update (ie. High severity security patch) to all computers.
What problems is the product solving and how is that benefiting you?
We have just started using the asset management side of things but have been using the ticket management side for years. Sysaid is far more efficient than other ticketing systems I've used in the past.
SysAid: An essential ticketing tool
What do you like best about the product?
SysAid is one of the best ticketing tools.
The creation of Incident, Service requests, Change requests, Problem requests are straightforward.
We can assign multiple incidents in one go.
Closing incidents and Service requests are pretty straightforward.
The creation of Incident, Service requests, Change requests, Problem requests are straightforward.
We can assign multiple incidents in one go.
Closing incidents and Service requests are pretty straightforward.
What do you dislike about the product?
The major disadvantage of SysAid: when we assign multiple incidents of the same queue, it lands in some other queue.
Auto logged out after some time.
Auto logged out after some time.
What problems is the product solving and how is that benefiting you?
We have been using SysAid for the last three years. SysAid is integrated with Control-M and mainframe, so whenever anything unusual happens on Control-M, SysAid automatically creates an incident against it. So we assign the incident to the appropriate team.
Great Help Desk Ticketing System.
What do you like best about the product?
Ease of setup and ease of use along with Inventory management and CMDB functions and reporting.
What do you dislike about the product?
The back-end interface could be easier to use and visually could be better aesthetically.
What problems is the product solving and how is that benefiting you?
Managing support issues and taking control of equipment inventory. Centralized ticketing and tracking of issues. We also use it for some project tracking.
Very good customer care, very responsive IT support but there are a few options that are missing
What do you like best about the product?
Customer care (including Customer Success Manager), IT responsiveness and readiness to find solutions. Possibility to integrate email boxes but also possibility to create incidents and request via self service portal
What do you dislike about the product?
There are not many possibilities to introduce more options. They are either paid or we need to wait a long time for them to be developed in the new version. It would be amazing if there were a possibility to change minor elements right away
What problems is the product solving and how is that benefiting you?
Thanks to SysAid we receive all requests (our daily work) in one place, therefore we don't have to search for them in many places, everything can be easily found and tracked
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