SysAid
SysAidReviews from AWS customer
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I think of Sysaid as good ticketing system
What do you like best about the product?
It helps you keep your companys tickets organized, reviewable and also helps you to build a knowledge base. We also have built up our CMDB in Sysaid which is a great thing. There are many more things that we are not yet using in Sysaid since it's a learning curve for our company to have a ticketing system.
What do you dislike about the product?
There are some things with Sysaid logic which may be a bit hard sometimes to understand. There are also some parts which could be fixed or done better(Visual chances where some fields should be possible to drag, cmdb relations graph when you choose how to place the graph clicking save then dismisses your chances etc). I have reported already some of the things with Sysaid support :)
What problems is the product solving and how is that benefiting you?
Daily tickets, communication between customer and IT department. We have all our assets there and information about our services that we are trying to gather in one place.
Recommendations to others considering the product:
Sysaid is a decent ITSM, Service desk tool. They have great support but documentation for administrators could be a little better. They are quite outdated. Otherwise they offer you a good community as well.
Sysaid Review
What do you like best about the product?
Sysaid can be customized to fit the needs of your support process, including esclalations, email notifications, etc.
What do you dislike about the product?
Changes at the global level can cause customizations to be useless, or removed altogether.
What problems is the product solving and how is that benefiting you?
Support tracking, user/entity accountability, documented activity
Recommendations to others considering the product:
Get organized before constructing ticket flows
Great product and service
What do you like best about the product?
The product and client solutions team are amazing
What do you dislike about the product?
I have not found aything I didn;t like yet.
What problems is the product solving and how is that benefiting you?
Automating ticket systems and the efficiency in which it does it.
SysAid - Excellent Company
What do you like best about the product?
Their responsiveness The chat is straightforward to use even when you have to transfer between techs
What do you dislike about the product?
Nothing - product is well designed and very easily adaptable to my role
What problems is the product solving and how is that benefiting you?
I use it for a ticketing system across multiple groups
review Cindy
What do you like best about the product?
Ticketing system is easy to use e
What do you dislike about the product?
does't do certain things that a basic ticket system should
What problems is the product solving and how is that benefiting you?
just using as a ticketing system now
There are some issues and we didn´t the correction after almost one year
What do you like best about the product?
SysAid could help to get completed different tasks
What do you dislike about the product?
Sometimes to get support at the level 1is very hard, and we need to escalate the issue
What problems is the product solving and how is that benefiting you?
We did implement the SysAid not only in the Service Request for end users, but we are also using at this moment to process IT Change Request in order we can control all internal IT activities that could have any impact.
In addition, we used to monitoring some processes and services on servers and control the software that is installed through a "white list"
In addition, we used to monitoring some processes and services on servers and control the software that is installed through a "white list"
Recommendations to others considering the product:
It is a powerful software, but be careful with the features that you need; when we did start using the SysAid, the MDM module was available, but this option has been stopped working
Sysaid review
What do you like best about the product?
Great categorization tools, highly customizable forms. Simple and friendly interface for the user.
What do you dislike about the product?
Doesn't have windows agent anymore, the installation using GPO can be challenging. The app for teams could use improvements, email automation, and report customization.
What problems is the product solving and how is that benefiting you?
Better visibility of tickets. Collaboration among the different countries where implemented SysAid.
Recommendations to others considering the product:
I would highly recommend implementing SysAid if you have your procedures well documented. Otherwise, the implementation time could take longer. SysAid has great features that will help improve your service.
I will choose to use SysAid over any other product.
What do you like best about the product?
The new Self Service Portal is one of the best modules I like about SysAid. It really makes things very easier for users to submit incidents and Service Requests.
What do you dislike about the product?
I have used SysAid back in 2013 and still recommended it at my new job. I would like to see a module that lets users change their AD passwords remotely not only SysAid passwords.
What problems is the product solving and how is that benefiting you?
It's easy to assist users remotely by taking control of their screens, patch management couldn't be easier, and asset management has become simple and fun. Monitoring and alerts are beneficial in keeping systems healthy.
Recommendations to others considering the product:
If you are looking for a tool for your service/help desk and asset management, I recommend you try out SysAid. This tool is your swiss knife when it comes to IT Service Management. Not forgetting its BI module, believe me, you will love it.
SysAid : ITSM Tool
What do you like best about the product?
Self-service is the goal for any good helpdesk. Writing good knowledge articles on all our regular queries all users to self serve and reduces the ticket load on the helpdesk. SysAid allows us to ensure that tasks are sent to the right people and departments simplifying repetitive tasks.
It is feature-rich and allows us to ensure that we are ITIL compliant while being in full control of all aspects of IT. The asset management and remote control options allow us to connect to the users quickly when we need to which is so important with everyone being remote.
The onboarding experience has been first class which has allowed us to quickly get value from the product
It is feature-rich and allows us to ensure that we are ITIL compliant while being in full control of all aspects of IT. The asset management and remote control options allow us to connect to the users quickly when we need to which is so important with everyone being remote.
The onboarding experience has been first class which has allowed us to quickly get value from the product
What do you dislike about the product?
As a new user, I am pretty happy so far, it is complex software in parts so needs an investment of time to set up and configure initially
What problems is the product solving and how is that benefiting you?
We got SysAid for helpdesk, assets management, and change management it allows us to have a single point of control and enables us to respond quickly to users. The knowledge base system allows our users to self-serve and has reduced our ticket numbers. The knowledge base allows us to onboard people quicker as a lot of their initial questions have articles.
Recommendations to others considering the product:
Excellent feature-rich tool
Excellent ITSM Tool for our Help Desk
What do you like best about the product?
Automation and the request approval workflows work very nicely.
What do you dislike about the product?
The User Interface needs improvement and it would be nice to customize the Self Service Portal
What problems is the product solving and how is that benefiting you?
We are able to manage and improve our SLA's in the Service Desk
Recommendations to others considering the product:
Use SysAid its cost effective and easy to use!
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