SysAid
SysAidReviews from AWS customer
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Great Product
What do you like best about the product?
Ease of use.
Easy configuration.
Great after-sales
Easy configuration.
Great after-sales
What do you dislike about the product?
Absolutely no comments.
Everything went as planned.
Everything went as planned.
What problems is the product solving and how is that benefiting you?
Tickets
Patch deployement
Patch deployement
Excellent way of working and organized
What do you like best about the product?
accessibility and easy way to troubleshoot remotely. communication with your clients or employees and maximization of time.
What do you dislike about the product?
It could improve the communication of the technicians a bit
What problems is the product solving and how is that benefiting you?
Solutions for remote tasks, communication with clients, solving tasks in an organized and prioritized manner.
Recommendations to others considering the product:
Sysaid offers the comfort of working and managing tasks in an organized and remote way and offers the best methods to be able to communicate with the specific and trained areas to solve any incident.
SysAid
What do you like best about the product?
SysAid tool is ok overall
Support at SysAid is helpful
Support at SysAid is helpful
What do you dislike about the product?
The admin UI is old and bulky
Not intuitive when setting up
Missing some key features
Not intuitive when setting up
Missing some key features
What problems is the product solving and how is that benefiting you?
Centralizing all IT related issues into a Helpdesk
Keeping track of issues and identifying recurring issues
Keeping track of issues and identifying recurring issues
SysAid Awesome Service
What do you like best about the product?
I liked the way everything ran smoothly from the first sales meeting up to the onboarding process.
The convenience of having a service representative communicate in a different language is a plus for me.
The convenience of having a service representative communicate in a different language is a plus for me.
What do you dislike about the product?
Not much to dislike so far. Just the onboarding process takes a bit longer than expected. SysAid could improve this in the future by having a meeting right after the quote process.
What problems is the product solving and how is that benefiting you?
We are solving an issue with a customer. They needed a ticketing service, and SysAid was the better option compared to others in the market. It helped the business performance by far.
Recommendations to others considering the product:
This service is an excellent solution for ticket service. Just be prepared to have time to spare for the onboarding process; it takes a while.
SYSAID a ITSM solution
What do you like best about the product?
The user interface is great. Like that they can submit a ticket from the desktop with a screenshot or video. It allows the end-user control of submitting tickets.
What do you dislike about the product?
Putting in categories is cumbersom. There is no easy way to do it. Trying to figure out the sso single signon has been challenging. But once configures all works out ok.
What problems is the product solving and how is that benefiting you?
Common problems, like navigating a SharePoint site and permissions. Users being able to understand Office 365. Unterstanding Outlook rules. We have discovered end of life workstations.
A reasonable experience overall.
What do you like best about the product?
Overall, it is a pretty efficient system with a lot of different features. It does enable users to quickly and easily submit tickets to the HelpDesk, even when they don't understand the problem they are having since all they know is that they are sending an email for assistance.
What do you dislike about the product?
Patch Management is a bit clunky and is not granular enough. It also does not have a rollback feature or a way to split which machines get updates now versus later (or at all)
What problems is the product solving and how is that benefiting you?
The ease of submitting a generic ticket via email is a big plus. Users don't need to fill out anything. They email and go. They don't need to categorize their ticket since overall, they usually coded it wrong anyway.
User friendly and easily customizable
What do you like best about the product?
The overall design can easily be changed as business changes happen.
What do you dislike about the product?
Nothing - it was a very positive experience
What problems is the product solving and how is that benefiting you?
Our customers now have eyes on their service tickets. They can see where the item is in the repair process and when it will be returned to them.
ITIL Compliant ServiceDesk System with user-friendly self-service portal
What do you like best about the product?
-Ticket registration and tracking
-Workflow management
-Self-Service portal
-Reporting and Feed-back/Notification
-ITIL-Compliant
-Flexible and Customizable
-Workflow management
-Self-Service portal
-Reporting and Feed-back/Notification
-ITIL-Compliant
-Flexible and Customizable
What do you dislike about the product?
Workflow Design is powerful but has a learning curve
What problems is the product solving and how is that benefiting you?
SysAid is our ITSM Tool. Aides us in implementing and monitoring ITIL procedures and standards. We register all of our incidents and requests thru the SysAid Admin (IT Technicians) or Self-Service Portal (other users in all departments of the organization). It has enabled our clients/users to monitor the status of their requests and reported incidents without the need to have emails sent back and forth or asking who was working on their issue. The self-service portal is customizable and can easily be branded to be uniform to the organization's needs. We are currently automating a number of forms and processes (like move requests, equipment requests, on- and off-boarding) thru the WorkFlow manager. Next steps will be the integration with JIRA (since the application has a number of integration options with Office Automation, Collaboration Tools, Monitoring Tools and Project Management Tools) and a more intensive use of automation tools (like self-service password unlock and reset).
Recommendations to others considering the product:
Consider the quality of the product but also the superb quality of the setup and configuration assistance and the quality of post-sales support. They really excel at that. We were told many times that an implementation success of ours was also an implementation success of theirs and it shows.
SysAid is best ITSM I've used
What do you like best about the product?
The overall experience with SysAid has been great!!! Everyone is very helpful and assist with delivering a great toolset
What do you dislike about the product?
The tool has been customize and tailor to our company needs so there's nothing that I dislike
What problems is the product solving and how is that benefiting you?
Business process, onboarding/offboarding, asset management
Great Experiencs
What do you like best about the product?
Fits all our Service Desk requirements and more
What do you dislike about the product?
I haven't come across anything I dislike yet, and we are still new to the product
What problems is the product solving and how is that benefiting you?
Self-service portal and also reporting
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