SysAid
SysAidReviews from AWS customer
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Best Help Desk Software in the Biz!!!!
What do you like best about the product?
Their software and support are hands down the best!
What do you dislike about the product?
Knowledge base should be updated in their system when releasing updated versions.
What problems is the product solving and how is that benefiting you?
WorkFlows are easy and efficient. If I need to tweak something in our cloud system, i let them know and they help me handle it.
Recommendations to others considering the product:
Best in the business!
SysAid Excellent Software
What do you like best about the product?
The facility about interaction is the best of this tool
What do you dislike about the product?
User interface could be better but I dont dislike really
What problems is the product solving and how is that benefiting you?
Problems about process and flows
Recommendations to others considering the product:
Integration with another database like SQL is critical
My experience using Sysaid
What do you like best about the product?
The tool in terms of flow configuration of the different processes is quite easy to configure
What do you dislike about the product?
I would like it to be easier to make reports, that it was more agile
What problems is the product solving and how is that benefiting you?
IT service ticket management
SysAid - Excellent Product
What do you like best about the product?
Easy to deploy and onboard Users and Administrators.
Also very customisable
Also very customisable
What do you dislike about the product?
No IOS/ Android Apps available to install
What problems is the product solving and how is that benefiting you?
Quick and effective way for users and clients to log support tickets and keep track of the tickets logged.
Automation Helpdesk
What do you like best about the product?
Selfservice Portal
Asset management
Hotkey
Asset management
Hotkey
What do you dislike about the product?
Limited Asset tracking when using Asset Management
What problems is the product solving and how is that benefiting you?
Helpdesk Service automation.
It specialist
What do you like best about the product?
Help desk, asset management, as well as the self service portal customization.
What do you dislike about the product?
Not being able to get upgraded features with on prem service.
What problems is the product solving and how is that benefiting you?
Asset management
A platform that adds value to the IT help desk
What do you like best about the product?
The SYSAID team provides us with an excellent service, very timely in meeting the requirements we make to them and constantly communicating and providing feedback on new developments and functionalities.
What do you dislike about the product?
nothing, we are pleased with the functionalities
What problems is the product solving and how is that benefiting you?
SYSAID helps us organize the queue of incidents that users report to the help desk, with the information provided by SYSAID, we can efficiently manage problems
Sysaid ITSM Review
What do you like best about the product?
Ease of use, SAS Based & SysAid support.
What do you dislike about the product?
HTML Templates could do with a redesign.
What problems is the product solving and how is that benefiting you?
Hugely improved incident management process incorporating problem management and soon-to-be change management.
Recommendations to others considering the product:
think strongly about how you want your incident management process to work so that you get your workflows right from the very get go and speak to the Sysiad team, they are there to help, and we have found them incredibly supportive.
A great and versatile ticketing system
What do you like best about the product?
The system is highly customizable and very versatile. We can design the system for our IT needs but it can be expanded upon to suit other departments and use-cases. We use the cloud-based version of the product and that works well too. Opening tickets via email or an end-user portal is nice as is the ability for end-users to respond to tickets via email or their SysAid portal. Adding announcements and a custom knowledge base helps us as well.
What do you dislike about the product?
There is a lot to parse with this system and putting it all together can be a bit obtuse. Working with the implementation team really helped a lot and Support is readily available after the fact if we need more help. Some of the layout is not as graphically interesting as other systems we have used. Combining tickets is not great but it does work. The same goes for adding multiple techs to a ticket...it works but it is not as elegant as it could be.
What problems is the product solving and how is that benefiting you?
We needed an IT ticketing system for internal users to open tickets and get issues resolved. We needed HIPAA compliancy. We needed something that was fairly easy for users to understand and for the IT team to manage. We needed a product that was robust but did not break the bank. All of these things have come to fruition by using SysAid.
Great Product for IT Tickets
What do you like best about the product?
I like the fact that we can make emails going to/from end-users look nicer; before they were pretty bland, and it wasn't easy to get users to find the information they were looking for, and they would delete it
What do you dislike about the product?
I feel like the knowledge base could be more user-friendly for the end-users, it kicks back to the old system, and it just loos disjointed.
What problems is the product solving and how is that benefiting you?
We are trying to track tickets via a system to understand patterns better and distribute the workload.
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