SysAid
SysAidReviews from AWS customer
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SysAid Review
What do you like best about the product?
Ease of Use, Integration with Assets and AD
What do you dislike about the product?
Small and Frequent Bugs, Complex Environment
What problems is the product solving and how is that benefiting you?
We can manage all IT Incidents and Requests via one system. The benefits are interoperability.
Recommendations to others considering the product:
Great customer support
Brian Bell & Company Ltd SysAid Review
What do you like best about the product?
The simplicity of the interface to the IT admin team and our end-users. The system has all the functionality and features you'd need with an ITSM tool.
What do you dislike about the product?
The business intelligence reporting part of it. Perhaps it's available in the later versions.
What problems is the product solving and how is that benefiting you?
The one stop repository for all IT related service or incident requests. The tool gives the business the overall view on the activities of the IT team. It also aids the end-users with the ability to raise requests for services or incidents efficiently.
Recommendations to others considering the product:
If you are looking for a n IT Service Management tool that has all the features and functions you require with cost that's reasonable please go to SysAID.
Best Help Desk Software in the Biz!!!!
What do you like best about the product?
Their software and support are hands down the best!
What do you dislike about the product?
Knowledge base should be updated in their system when releasing updated versions.
What problems is the product solving and how is that benefiting you?
WorkFlows are easy and efficient. If I need to tweak something in our cloud system, i let them know and they help me handle it.
Recommendations to others considering the product:
Best in the business!
SysAid Excellent Software
What do you like best about the product?
The facility about interaction is the best of this tool
What do you dislike about the product?
User interface could be better but I dont dislike really
What problems is the product solving and how is that benefiting you?
Problems about process and flows
Recommendations to others considering the product:
Integration with another database like SQL is critical
My experience using Sysaid
What do you like best about the product?
The tool in terms of flow configuration of the different processes is quite easy to configure
What do you dislike about the product?
I would like it to be easier to make reports, that it was more agile
What problems is the product solving and how is that benefiting you?
IT service ticket management
SysAid - Excellent Product
What do you like best about the product?
Easy to deploy and onboard Users and Administrators.
Also very customisable
Also very customisable
What do you dislike about the product?
No IOS/ Android Apps available to install
What problems is the product solving and how is that benefiting you?
Quick and effective way for users and clients to log support tickets and keep track of the tickets logged.
Automation Helpdesk
What do you like best about the product?
Selfservice Portal
Asset management
Hotkey
Asset management
Hotkey
What do you dislike about the product?
Limited Asset tracking when using Asset Management
What problems is the product solving and how is that benefiting you?
Helpdesk Service automation.
It specialist
What do you like best about the product?
Help desk, asset management, as well as the self service portal customization.
What do you dislike about the product?
Not being able to get upgraded features with on prem service.
What problems is the product solving and how is that benefiting you?
Asset management
A platform that adds value to the IT help desk
What do you like best about the product?
The SYSAID team provides us with an excellent service, very timely in meeting the requirements we make to them and constantly communicating and providing feedback on new developments and functionalities.
What do you dislike about the product?
nothing, we are pleased with the functionalities
What problems is the product solving and how is that benefiting you?
SYSAID helps us organize the queue of incidents that users report to the help desk, with the information provided by SYSAID, we can efficiently manage problems
Sysaid ITSM Review
What do you like best about the product?
Ease of use, SAS Based & SysAid support.
What do you dislike about the product?
HTML Templates could do with a redesign.
What problems is the product solving and how is that benefiting you?
Hugely improved incident management process incorporating problem management and soon-to-be change management.
Recommendations to others considering the product:
think strongly about how you want your incident management process to work so that you get your workflows right from the very get go and speak to the Sysiad team, they are there to help, and we have found them incredibly supportive.
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