SysAid
SysAidReviews from AWS customer
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A great and versatile ticketing system
What do you like best about the product?
The system is highly customizable and very versatile. We can design the system for our IT needs but it can be expanded upon to suit other departments and use-cases. We use the cloud-based version of the product and that works well too. Opening tickets via email or an end-user portal is nice as is the ability for end-users to respond to tickets via email or their SysAid portal. Adding announcements and a custom knowledge base helps us as well.
What do you dislike about the product?
There is a lot to parse with this system and putting it all together can be a bit obtuse. Working with the implementation team really helped a lot and Support is readily available after the fact if we need more help. Some of the layout is not as graphically interesting as other systems we have used. Combining tickets is not great but it does work. The same goes for adding multiple techs to a ticket...it works but it is not as elegant as it could be.
What problems is the product solving and how is that benefiting you?
We needed an IT ticketing system for internal users to open tickets and get issues resolved. We needed HIPAA compliancy. We needed something that was fairly easy for users to understand and for the IT team to manage. We needed a product that was robust but did not break the bank. All of these things have come to fruition by using SysAid.
Great Product for IT Tickets
What do you like best about the product?
I like the fact that we can make emails going to/from end-users look nicer; before they were pretty bland, and it wasn't easy to get users to find the information they were looking for, and they would delete it
What do you dislike about the product?
I feel like the knowledge base could be more user-friendly for the end-users, it kicks back to the old system, and it just loos disjointed.
What problems is the product solving and how is that benefiting you?
We are trying to track tickets via a system to understand patterns better and distribute the workload.
Versatile and Comprehensive Tool
What do you like best about the product?
Asset Management
Customisability
Feature Depth
Customisability
Feature Depth
What do you dislike about the product?
Can be complicated
Sometimes clunky
UI for ticketing could be improved
Sometimes clunky
UI for ticketing could be improved
What problems is the product solving and how is that benefiting you?
SysAid allows the IT team to deliver efficient support to the business in an easily measurable way.
Brilliant!
What do you like best about the product?
Ease of use and reliability. The support team have been amazing for us. The setup was also outstanding, and I loved our customer success manager.
What do you dislike about the product?
fiddly to extract specific data or ticket info
What problems is the product solving and how is that benefiting you?
All IT tickets within the organisation and Hardware requests.
SysAid is the best helpdesk software on the market
What do you like best about the product?
Ease of use. Their support is top-notch!
What do you dislike about the product?
We have been using SysAid for many years and I can't think of any dislikes.
What problems is the product solving and how is that benefiting you?
We use SysAid as our helpdesk ticketing system. The product is very reliable.
Recommendations to others considering the product:
If you need an entire helpdesk solution, Sysaid is the way to go.
I would recommend
What do you like best about the product?
The ease of use for the end-user and the versatility of the software
What do you dislike about the product?
The versatility of the software can be intimidating without a plan and guidance.
What problems is the product solving and how is that benefiting you?
SysAid is solving with managing end-user issues and better tracking the problems we face as a company.
Great product for IT effiency
What do you like best about the product?
SysAid is very easy to setup and use. It's also easy for the end-users since they just send an email.
What do you dislike about the product?
Nothing. The product is great and we've never had any issues.
What problems is the product solving and how is that benefiting you?
A standard helpdesk solution used company-wide. SysAid is much easier to use and track compared to relying on emails.
Recommendations to others considering the product:
It was very easy to setup and deploy. There's a lot to be said for that!
SysAid Is Awesome!
What do you like best about the product?
Easy to setup and use, A great product. Solved our problem.
What do you dislike about the product?
The learning curve is steep but worth it.
What problems is the product solving and how is that benefiting you?
Helpdesk issues. compliance and regulatory requirements.
SysAid ITSM
What do you like best about the product?
The ease of use of the website and application. The interface is well thought out and designed. They help us with IT ticketing and asset management.
What do you dislike about the product?
So far, there is nothing that we have seen that should be changed or altered.
What problems is the product solving and how is that benefiting you?
They help us manage our trouble ticketing platform as well as our asset management. Before we had SysASid, we were using spreadsheets and email.
We love the software it is technical support a little weak
What do you like best about the product?
The software is easy to use and we like the fact it has a lot of features in the software
What do you dislike about the product?
Technical support and the way you have to set up notifications for low disk space
What problems is the product solving and how is that benefiting you?
the benefits of users being allowed to unlock reset their passwords is great
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