SysAid
SysAidReviews from AWS customer
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Versatile and Comprehensive Tool
What do you like best about the product?
Asset Management
Customisability
Feature Depth
Customisability
Feature Depth
What do you dislike about the product?
Can be complicated
Sometimes clunky
UI for ticketing could be improved
Sometimes clunky
UI for ticketing could be improved
What problems is the product solving and how is that benefiting you?
SysAid allows the IT team to deliver efficient support to the business in an easily measurable way.
Brilliant!
What do you like best about the product?
Ease of use and reliability. The support team have been amazing for us. The setup was also outstanding, and I loved our customer success manager.
What do you dislike about the product?
fiddly to extract specific data or ticket info
What problems is the product solving and how is that benefiting you?
All IT tickets within the organisation and Hardware requests.
SysAid is the best helpdesk software on the market
What do you like best about the product?
Ease of use. Their support is top-notch!
What do you dislike about the product?
We have been using SysAid for many years and I can't think of any dislikes.
What problems is the product solving and how is that benefiting you?
We use SysAid as our helpdesk ticketing system. The product is very reliable.
Recommendations to others considering the product:
If you need an entire helpdesk solution, Sysaid is the way to go.
I would recommend
What do you like best about the product?
The ease of use for the end-user and the versatility of the software
What do you dislike about the product?
The versatility of the software can be intimidating without a plan and guidance.
What problems is the product solving and how is that benefiting you?
SysAid is solving with managing end-user issues and better tracking the problems we face as a company.
Great product for IT effiency
What do you like best about the product?
SysAid is very easy to setup and use. It's also easy for the end-users since they just send an email.
What do you dislike about the product?
Nothing. The product is great and we've never had any issues.
What problems is the product solving and how is that benefiting you?
A standard helpdesk solution used company-wide. SysAid is much easier to use and track compared to relying on emails.
Recommendations to others considering the product:
It was very easy to setup and deploy. There's a lot to be said for that!
SysAid Is Awesome!
What do you like best about the product?
Easy to setup and use, A great product. Solved our problem.
What do you dislike about the product?
The learning curve is steep but worth it.
What problems is the product solving and how is that benefiting you?
Helpdesk issues. compliance and regulatory requirements.
SysAid ITSM
What do you like best about the product?
The ease of use of the website and application. The interface is well thought out and designed. They help us with IT ticketing and asset management.
What do you dislike about the product?
So far, there is nothing that we have seen that should be changed or altered.
What problems is the product solving and how is that benefiting you?
They help us manage our trouble ticketing platform as well as our asset management. Before we had SysASid, we were using spreadsheets and email.
We love the software it is technical support a little weak
What do you like best about the product?
The software is easy to use and we like the fact it has a lot of features in the software
What do you dislike about the product?
Technical support and the way you have to set up notifications for low disk space
What problems is the product solving and how is that benefiting you?
the benefits of users being allowed to unlock reset their passwords is great
An Average Helpdesk System
What do you like best about the product?
Chat feature in sysaid is something really cool. Ticket organization is perfect.
Entering time in ticket is really convenient. Assigning tickets to other colleagues is something sysaid stands out, really easy and understandable.
Report generating feature of sysaid is admirable. We can generate tickets specific to offices and locations. and per IT professionals.
Entering time in ticket is really convenient. Assigning tickets to other colleagues is something sysaid stands out, really easy and understandable.
Report generating feature of sysaid is admirable. We can generate tickets specific to offices and locations. and per IT professionals.
What do you dislike about the product?
Sysaid is slow. It's not efficient as compared to other helpdesk softwares out there. It takes time to process ticket status. There are not much options on escalating and classification of tickets. Attaching pictures to the tickets as a user is also not convenient. Viewing those images as an admin is a pain, they are not in orderly fashion.
What problems is the product solving and how is that benefiting you?
My company was using sysaid country wide as to provide centralize IT services to our users. It's better in a way that when someone submits ticket , notifications for that ticket and numbering is really easy to understand.
Graphical representation in reports is good. It lets us understand how to align the tickets per user technically.
Graphical representation in reports is good. It lets us understand how to align the tickets per user technically.
Recommendations to others considering the product:
People can try sysaid. It works better with small IT teams.
Effective inter department work assignment & monitoring tool
What do you like best about the product?
Selection of required categories made easy; WorkFlow can be tracked easily; Status-wise filters help monitor Tickets.
What do you dislike about the product?
Closed Ticket searching by anybody in future.
What problems is the product solving and how is that benefiting you?
* Work assignments to Team members made accessible through this SW
* Supervisors can have a close watch over team members' Tasks
* A knowledge base is now possible with types of issues being raised by team
* Supervisors can have a close watch over team members' Tasks
* A knowledge base is now possible with types of issues being raised by team
Recommendations to others considering the product:
It's a good product as an internal tracker of all assignments.
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