SysAid
SysAidReviews from AWS customer
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The best help desk
What do you like best about the product?
The logical configuration of the help desk combined with the administrative data of our infrastructure
What do you dislike about the product?
In our experience, there are no unanswered wishes. So we are really happy with the product
What problems is the product solving and how is that benefiting you?
We manage and support the IT landscape of our customers and our own in this tool
Sysaid proven solution
What do you like best about the product?
Level of customization and simple setup.
What do you dislike about the product?
The base license could include some additional customization.
What problems is the product solving and how is that benefiting you?
Having a full function ticketing system will improve response time and customer experience.
SysAid Review From Pharr
What do you like best about the product?
The customer service chat. It's very knowledgeable people in the chat, and I can resolve everything very quickly through there.
What do you dislike about the product?
So far, I don't dislike anything, and I hope it stays that way.
What problems is the product solving and how is that benefiting you?
It's so much easier to customize features otherwise seen as complex, which I love about it.
Good value servicedesk software with basic asset information
What do you like best about the product?
Sysaid is simple to use and was simple to get set up. Lots of useful features that can be customised quite well for emailing tickets into the system for example. Nice end user portal for ticket management. Good basic asset information. Quick to submit tickets. And also fairly easy to search up old tickets for looking back on past problems. Support is very good and they are quite responsive.
What do you dislike about the product?
Some unknown errors happen that seem to mysteriously resolve themselves, like email notifications stop on occasion, and asset info doesn't always seem to update in a timely manner. Some of the reports could be a bit easier to understand, although it is possible you can set up custom ones if you spend the time going through this. Another thing that sometimes breaks is the AD syncing through to Sysaid so new accounts stop appearing. The asset information is a little too basic and I've had problems with trying to report on different versions of software before and also trying to work out which version of Windows 10 people were on didn't seem to be possible.
What problems is the product solving and how is that benefiting you?
We are trying to make our processes as streamlined as possible so we're not spending too much time just filling in tickets etc. Being able to log and close a ticket straight away is a useful feature we have just set up, so we can have the tickets for reference purposes. We are also trying to keep an eye on asset information, this is quite an important area for us as it's the only software inventory we have so if we can be confident this is updating as it should then this will be a big benefit for us.
How does Sysaid work for me
What do you like best about the product?
The asset discovery and the self-service portal
What do you dislike about the product?
the length of time it takes to enter and update tickets. The problems with getting the probes to work for automation of pulling in assets
What problems is the product solving and how is that benefiting you?
tracking of incidents and requests. Tracking of assets
Great Product. Highly Recommend. Excellent User Interface
What do you like best about the product?
The ease of use, configuration and the ability to customize the product the way it works for my organization.
What do you dislike about the product?
The only negative I have is that I could not continue using the product under Linux OS. After version 17, connecting to a Oracle Database is no longer supported for Linux. I had to move the product to windows in order to continue using Oracle as our database.
What problems is the product solving and how is that benefiting you?
General IT Helpdesk issues.
Great Customer-centric experience
What do you like best about the product?
Great customer experience
Follow up with feedback
Great experience on the platform
Easy navigator
Follow up with feedback
Great experience on the platform
Easy navigator
What do you dislike about the product?
I dislike nothing , as there was follow up ( Feedback)
What problems is the product solving and how is that benefiting you?
ITSM work tools, Incident Management, Request Fulfilment, Change Management, Service Level Management, Reporting.
Recommendations to others considering the product:
For a more extraordinary experience, you need to try the SysAid solution
My constructive Feedback to SysAid
What do you like best about the product?
Creating Workflows and managing trigger, there is some continuous development to the tool which
What do you dislike about the product?
Reporting and Dashboard I believe the basic things are missing, and there no facility of colliding all dashboards and downloading it
What problems is the product solving and how is that benefiting you?
We have made some valuable development to the internal process workflow.
No team feels more systematic
No team feels more systematic
Excellent Value, Extremely Customizable
What do you like best about the product?
I love the customizability, the flexibility, and overall usability. It's fast and easy to configure but infinitely able to be changed to meet new demands or use cases. The interface is exactly what techs want to use/see and provides the reporting capability for management. It also provides means for operations mangement and automated reminders.
What do you dislike about the product?
I suppose if I could provide some feedback on what could improve, the knowledgebase could use some design makeovers, but functionally, it works really well.
What problems is the product solving and how is that benefiting you?
IT Operations management/streamlining and documentation were always an issue. Workload balancing and resource allocation issues. Ticket management automations.
Great product and support for an enterprise service desk application
What do you like best about the product?
Great app with many features, plus an A+++ support team when the need arises.
What do you dislike about the product?
Need better KB articles and menu placement
What problems is the product solving and how is that benefiting you?
True insights for our service desk, with tracking, SLA's and reporting. The ability to create our own KB articles for our users to browse.
Recommendations to others considering the product:
This is an enterprise-level product that any company can use. The bells and whistles make this product super powerful. Their KB articles are hard to find what I need to do at times, but their support team is one of the best I've ever had the pleasure to deal with.
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