SysAid
SysAidReviews from AWS customer
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Awesome customer support!
What do you like best about the product?
Simple to use software with great support
What do you dislike about the product?
UI is a little dated and could use an overhaul
What problems is the product solving and how is that benefiting you?
Easy way to keep track of all issues happening and what priority to solve them.
A powerful tool for the SysAdmin
What do you like best about the product?
SysAid is a powerful too that keeps our IT department on task.
What do you dislike about the product?
The remote support function I think could be improved
The alerts module I think could be easier to configure
In the reports module it could be improved for the creation of new reports
The alerts module I think could be easier to configure
In the reports module it could be improved for the creation of new reports
What problems is the product solving and how is that benefiting you?
Patch management and server monitoring.
SysAid Is The Most Comprehensive Yet Economical Support Desk and Asset Software Out There
What do you like best about the product?
The program features, cost and service. It's hard to just choose one thing.
What do you dislike about the product?
Nothing. We have used Sysaid for years and continue to expand its uses.
What problems is the product solving and how is that benefiting you?
Help desk for education and asset management.
Streamlined our tickets and responses.
Asset management is tided to users or equipment and has taken all of the work out of it for us. Excellent when the audit is due.
Streamlined our tickets and responses.
Asset management is tided to users or equipment and has taken all of the work out of it for us. Excellent when the audit is due.
Recommendations to others considering the product:
You will not find a more comprehensive and reliable product. This is very affordable, even for small organizations. %100 recommended.
Great cloud solution with very good support
What do you like best about the product?
The customization options within the product are expansive and the system itself is very easy to use once you get the hang of it. Reporting is very detailed as well. The system is also very stable, I can't remember a time when the system actually went down in all the 3 plus years I've been administering the product. We've also had no issues whatsoever with communication lines with the support teams except for the toll free number, but that's a technical concern. Theyve also been very accommodating regarding certain additional functionalities we required, even to the point of implementing something they usually do not offer as part of their normal packages and support. Overall I would say a very nice and fully featured product.
What do you dislike about the product?
There's a quite steep learning curve when administering the solution. Some settings are not located in intuitive places. Bulk update functionality for user accounts can be improved. The toll free number doesn't work with extension numbers for Canada.
What problems is the product solving and how is that benefiting you?
We needed an ITIL compliant ticket management tool for our external customers and onsite support engineers. SysAid was a very easy to implement, very easy to manage (due to the awesome support) and comparatively cheap solution to our needs.
Recommendations to others considering the product:
SysAid may not be the most well known tool out in the market today, but in my own honest opinion I would suggest giving their free trial a try, and you might be pleasantly surprised.
Easy Setup and Customizable with an Affordable Price!
What do you like best about the product?
SysAid is customizable to accommodate the early stages of implementing an ITSM system as well as fits the bill for that long term gate keeper. Easy to customize without requiring special development skills.
What do you dislike about the product?
My only complaint is the Remote Desktop application does not have that much functionality and we prefer using another product.
What problems is the product solving and how is that benefiting you?
We have never tracked incoming tickets like SysAid has the capability of. We are very impressed with the customizability of the product and the reporting that it offers.
Recommendations to others considering the product:
Not considering price, SysAid had all the features that we were looking for in a "single pain of glass" without requiring separate applications for some of the items. Then after factoring in the price, SysAid was the clear winner. This application was considerably more affordable than some of the other ITSM platforms that we looked into.
Great Tool for IT Help Desk Incidents and Requests
What do you like best about the product?
SysAid has been our IT HelpDesk tool since 2016. We use the cloud version and it has been a stable and very useful application. All of my techs keep the "New Incidents" page open to identify and respond to new user requests. As they process through the various stages of an Active Ticket, the user gets an email of any Notes entered. It keeps my techs in line with the highest priorities and the users informed on their particular requests. They can also see all tickets entered by the user or by the asset. It helps identify trends for failing hardware.
What do you dislike about the product?
There is little to dislike about SysAid. You can easily learn the application, manage tickets, and report on metrics.
What problems is the product solving and how is that benefiting you?
We have six team members in five U.S. States. It helps us identify user issues regardless of location and react in a timely manner.
Recommendations to others considering the product:
Take advantage of the User Community. It has many scenarios of similar use that are very helpful.
Nice Product for Business with consulting and Support
What do you like best about the product?
Tuning the product to our requirement is.
What do you dislike about the product?
UI look needs good improvement. It is not attractive
What problems is the product solving and how is that benefiting you?
We are using it to support our Consulting Business for customers.
Recommendations to others considering the product:
1.Plan your implementation for roll-out.
2. Keep the video recordings in your repository, SA team deletes without notifying from their repository.
3.
2. Keep the video recordings in your repository, SA team deletes without notifying from their repository.
3.
SysAid ITSM Simplicity Perfected
What do you like best about the product?
Single and complete overview of IT as a whole.
What do you dislike about the product?
Would have been nice if there was more industry standard templates and Service Desk templates available to copy from.
What problems is the product solving and how is that benefiting you?
Logging and Tracking of IT "things"...all happening in one place.
Its exciting to use SysAid Helpdesk Solution
What do you like best about the product?
Its helpful in the management of systems cases in an organisation, from setup you have the knowledge base minimizing issues through past solutions to similar issues.
What do you dislike about the product?
The automation on the helpdesk platform needs some improvement as it doesn't reroute cases based on the description on the case reported.
What problems is the product solving and how is that benefiting you?
Database issues, systems errors from end users.
Recommendations to others considering the product:
It cant be compared to any product on the market and the ease of setup without any coding involved :)
Sysaid Review
What do you like best about the product?
To rapid response when you have issues.!
What do you dislike about the product?
There is nothing to dislike. Sysaid works perfectly and great Support
What problems is the product solving and how is that benefiting you?
Incident Management, central place to register all incidents and requests. The F11 feature is so great
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