SysAid
SysAidReviews from AWS customer
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Great solution for ticketing and Computer management.
What do you like best about the product?
The ease of use and the ability to change workflows.
What do you dislike about the product?
The biggest issue is the lack of a mobile app.
What problems is the product solving and how is that benefiting you?
Sysaid allows us to track issues much easier.
Recommendations to others considering the product:
I would choose this product again. The only issue I have is that it doesn't have a mobile app.
I recommend SysAid
What do you like best about the product?
The system is stable and user-friendly, it has allowed us to establish workflows for the attention of requests and resolution of incidents. The system also allows us to have accurate statistics to measure the performance of the support team.
What do you dislike about the product?
The support service is slow
They need to improve your release process, sometimes has bugs
They need to improve your release process, sometimes has bugs
What problems is the product solving and how is that benefiting you?
we have an unique pount of contact with our clients to provide support and take requests of service
We automate the workflows to attend request and scalate incidents and probles
We have and excelent track of the request to provide us a clear vision of the performance of our service
We automate the workflows to attend request and scalate incidents and probles
We have and excelent track of the request to provide us a clear vision of the performance of our service
Customizable and easy to use, good support
What do you like best about the product?
Customizable and easy to use, very low maintenance
What do you dislike about the product?
Some small item like Window re size on certain parts of the app and not being able to go back on windows. Also Depending on Browser will not let you edit properly
What problems is the product solving and how is that benefiting you?
We do not have to worry about tracking problems with spreadsheets or paper notes, we use this app different then most as we use it to track devices ..so the user is a device...
We have started to use the Asset package and have found it usefull for our traking of hardware
We have started to use the Asset package and have found it usefull for our traking of hardware
Recommendations to others considering the product:
Customizable and easy to use, good support and willing to assist with customization.
EDUARDO-LP
What do you like best about the product?
Its implementation and adaptation to the internal needs of the company
What do you dislike about the product?
The price increase in recent years for the basic module and the almost non-existent technical support available in Spanish.
What problems is the product solving and how is that benefiting you?
The management of my assets as well as the tracking of my users' requirements.
Recommendations to others considering the product:
In general, it is a very good system in terms of implementation and management. The only issue is that the technical support content in Spanish is very limited, which makes it difficult for Latin America. The adaptation to ITIL is also a determining factor in which SysAid covers the necessary aspects.
Great request and incident management platform
What do you like best about the product?
easy to implement and manage, in the years that we have used it, the technical support required to apply changes has been minimal.
What do you dislike about the product?
The mobile app is not so functional, it needs to be improved
What problems is the product solving and how is that benefiting you?
The service desk greatly facilitates the management of requests and incidents.
Great ticketing system for any company with a Support team
What do you like best about the product?
SysAid has allowed us to increase our Support team's efficiency by leveraging KBs and the Self-Service portal. Before SysAid, it was hard to get tickets routed to the proper departments for proper processing by the designated individuals.
What do you dislike about the product?
Integrations were hard to accomplish with other software like Salesforce.
What problems is the product solving and how is that benefiting you?
KBs and the Self-Service portal have reduced noise in our ticketing queue and made our Support team more efficient.
Recommendations to others considering the product:
Make sure to setup email integrations and routing rules, as well as custom automatic notifications on ticket events. They are a time saver.
Great Product, great service!!!
What do you like best about the product?
ticket routing, Automate Joe, & document library
What do you dislike about the product?
UI for ticketing could be simpler but easy once accustomed
What problems is the product solving and how is that benefiting you?
ticket flows & escalations. We have seen a marked improvement in ticket resolution due to ticket routing and automatic escalations for floating tickets.
Recommendations to others considering the product:
get a good plan of how you want ticket routing and escalations before implementation
Simple and Agile
What do you like best about the product?
Knowledge Management
User Management
Self Help Desk
User Management
Self Help Desk
What do you dislike about the product?
Email Management
Asset Management
CMDB Management
Asset Management
CMDB Management
What problems is the product solving and how is that benefiting you?
Service management efficiency
Auditing of service provision
Reporting
Auditing of service provision
Reporting
SysAid Support
What do you like best about the product?
This software is very easy to use and streamlines our support desk
What do you dislike about the product?
Some of the integration setup was confusing at times
What problems is the product solving and how is that benefiting you?
It covers most of our inter-department support issues
Recommendations to others considering the product:
Test thoroughly before implentation to ensure you have it set up well as it can be difficult to change some things later
The one platform to rule them all
What do you like best about the product?
Sysaid is a great place to integrate ticket creation for multiple departments.
What do you dislike about the product?
The system is sometimes confusing. There are difficulties in setting up sub-types and templates.
What problems is the product solving and how is that benefiting you?
Problems in workflows have been resolved which opened up many doors for possibilities in checks and balances.
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