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SysAid

SysAid

Reviews from AWS customer

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External reviews

701 reviews
from and

External reviews are not included in the AWS star rating for the product.

    Banking

SysAid is awesome

  • December 09, 2020
  • Review provided by G2

What do you like best about the product?
Ease of use and the reporting feature that comes with it
What do you dislike about the product?
The unavailability of a mobile app for on-premises versions
What problems is the product solving and how is that benefiting you?
Tracking of internal customer issues and resolution
Recommendations to others considering the product:
Scope your requirements before deployment

    Biotechnology

Amazing

  • December 03, 2020
  • Review provided by G2

What do you like best about the product?
The support team is very useful, they made my experience even better
What do you dislike about the product?
Integration and SLA's may need a lot of hands-on
What problems is the product solving and how is that benefiting you?
Company-wide ticketing system

    Ammon N.

Great product and excellent service.

  • November 13, 2020
  • Review provided by G2

What do you like best about the product?
It is becoming more user friendly and intuitive.
What do you dislike about the product?
In the past we have struggled with connectivity, but not so much recently.
What problems is the product solving and how is that benefiting you?
We are using it for support ticket management, and exploring it for software change requests.

    Automotive

Sysaid - perfect and very cost effective solution

  • October 27, 2020
  • Review provided by G2

What do you like best about the product?
Ease of deployment and usage. Lots of very handy features and most importan very positivi end users feedback.
What do you dislike about the product?
There is noting to be disliked at the moment.
What problems is the product solving and how is that benefiting you?
We are using it primarly as helpdesk SW and user management in order to keep track of end customer requests.
Recommendations to others considering the product:
Excellent support and very ease to manage it according pur needs.

    Junnys Stick S.

SUPPORT HAS VERYWELL

  • October 26, 2020
  • Review provided by G2

What do you like best about the product?
excellent accompaniment from the support and customer service area, they sent me guidance documents and the advisors were always attentive to solve my questions and requirements for this reason I give it the highest rating, very good service
What do you dislike about the product?
THE DOCUMENTATION NEEDS MORE INFORMATION
What problems is the product solving and how is that benefiting you?
Hello
During the migration activity of the SysAid platform and the update of its components and versions I could notice an excellent accompaniment from the support and customer service area, they sent me guidance documents and the advisors were always attentive to solve my questions and requirements for this reason I give it the highest rating, very good service
Recommendations to others considering the product:
questions and requirements for this reason I give it the highest rating, very good service

    Dave C.

Great Helpdesk system

  • October 23, 2020
  • Review provided by G2

What do you like best about the product?
The implementation was straight forward for us and they are constantly adding improvements without changing the price which is great. Also the support and community is great, very quick to respond and escalate when needed.
What do you dislike about the product?
Some of the configuration elements are clunky, as are the intergrations, but the help from support and community is great.
What problems is the product solving and how is that benefiting you?
We were using an unmanaged mailbox so couldn’t prioritise workloads properly or report on what was happening. As the company grew, we needed a way to manage the workloads and also keep the end users informed of what was going on, with an easy way to see the progress of their issue. We have been able to take this further using the automation tools to automatically assign and prioritise tickets based on the category which removed the need of someone manning the helpdesk and distributing tickets. We have also been able to utilise the FAQ section so that users can solve their own problems as they go to log a ticket reducing the workload on the team.
Recommendations to others considering the product:
Get help from support when implementing as there are so many features available, that way you can make sure you are making the most of your investment.

Consider what categories you need for the helpdesk and use as few as possible to make it easy for your end users to log the correct things.

Adopt the self-service portal straight away, which will give users access to the FAQ’s as they are logging tickets which really helped our end users resolve there issues before getting to the team.

    Denise R.

A satisfied user for over 15 years

  • October 11, 2020
  • Review provided by G2

What do you like best about the product?
The ease of use for our employees. Being able to see the error or desktop of a distressed user gives your support department a leg up before responding to the user. To be able to join them and (usually) fix the issue they are experiencing. The ability to prioritize and track requests, and to see how everyone else is responding to our users. Inventory and History of our assets allows us to budget replacement machines easily. Support has been outstanding. New components are added each year.
What do you dislike about the product?
I haven't experienced this yet. Screens are easy to customize, it is a great piece of software!!!
What problems is the product solving and how is that benefiting you?
Prioritization is key, in the crazy world we live in today. It is an excellent communication tool and saves us time and trips to support our end users.

    Logistics and Supply Chain

Great Software and Service

  • October 07, 2020
  • Review provided by G2

What do you like best about the product?
The software is fantastic and the service is second to none.
What do you dislike about the product?
Nothing at all, everything just works as expected.
What problems is the product solving and how is that benefiting you?
The software is a great replacement for our old system.
Recommendations to others considering the product:
Highly recommended.

    Government Administration

Sysaid dependable but limited

  • October 01, 2020
  • Review provided by G2

What do you like best about the product?
It's dependable .. Never gave issues with it staying up
What do you dislike about the product?
It's limited on features and integration partners
What problems is the product solving and how is that benefiting you?
Consolidates multiple ticketing systems into one
Recommendations to others considering the product:
Look at sysaid but in what you want before looking p

    Gambling & Casinos

SysAid Review

  • September 23, 2020
  • Review provided by G2

What do you like best about the product?
One of the best support experience I had.
What do you dislike about the product?
Hard to implement some features. Need to spend some time understanding how the product works.
What problems is the product solving and how is that benefiting you?
SysAid is our main ticketing system. All IT-related processes going threw it.

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