SysAid
SysAidReviews from AWS customer
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What do you like best about the product?
Flexible and easy to use.
Gives control of service inquiries
Gives control of service inquiries
What do you dislike about the product?
The agent many times does not work and we have not yet found a solution
What problems is the product solving and how is that benefiting you?
Service Inquiries
Recommendations to others considering the product:
Check to see if the agent is good
A very good tool for the IT
What do you like best about the product?
The customizable workflows and the self-service portal for the users
What do you dislike about the product?
The translation of the notification in more languages is a bit complex
What problems is the product solving and how is that benefiting you?
We improoved the collaboration between users and IT
Excellent help desk tool
What do you like best about the product?
Very intuitive and friendly for the operation. also very efficient.
There is an excellent benefit according to the cost of the product. Highly recommended.
There is an excellent benefit according to the cost of the product. Highly recommended.
What do you dislike about the product?
Perhaps it would expand the user capacity in the basic version.
I do understand though.
I do understand though.
What problems is the product solving and how is that benefiting you?
You have control of tickets for our clients
Likewise, there is a great benefit to manage the assets of the company, making connection diagrams for the inventory which facilitates the control of the assets.
Likewise, there is a great benefit to manage the assets of the company, making connection diagrams for the inventory which facilitates the control of the assets.
best it system handle software at Help desk, service desk, and more
What do you like best about the product?
Easy to operate software, with convenient interface and export reports and segments for any type of report we request from the organization
What do you dislike about the product?
to much margins and the coloros are too much dull
What problems is the product solving and how is that benefiting you?
all the IT problems, all the software , internet , etc
Recommendations to others considering the product:
you have the best support ever!
As a technical support person, I highly recommend and honestly
What do you like best about the product?
I like the convenience and ease of operating the system, the monitoring of service calls, and the listing of end equipment and location, and user information
What do you dislike about the product?
I almost have no problems with the software, sometimes doing explorer issues but chrome works great
What problems is the product solving and how is that benefiting you?
For administrators - SLA, reports and other things that probably as a simple employee using the system I don't know,
But there is full tracking like I wrote, easy to use, the ability to connect with the software through users, the option to add files to the service calls and more ...
But there is full tracking like I wrote, easy to use, the ability to connect with the software through users, the option to add files to the service calls and more ...
Recommendations to others considering the product:
As I wrote, a complete record of service requests, with the option to add files, end user registration to users and the exact location, user registration.
For managers - SLA management and monitoring, and mor...Highly recommended
For managers - SLA management and monitoring, and mor...Highly recommended
It is a good fast and flexible program
What do you like best about the product?
The ease of use and the convenient interface
What do you dislike about the product?
When interface built for a large company and there is no explanation
What problems is the product solving and how is that benefiting you?
Moving tasks neatly
Recommendations to others considering the product:
Good product make the invest in the product design and you get the best
Sysaid is awesome
What do you like best about the product?
Very easy to navigate, The fact that you can customize this product is a great addition.
What do you dislike about the product?
I really can't think of a bad thing to say about SysAid.
What problems is the product solving and how is that benefiting you?
We are using sysaid to control everything within the whole company.
Recommendations to others considering the product:
Please add a customization for a way to add Audit logs.
SysAid Review
What do you like best about the product?
Incident and request ticketing, easy of installing the asset management. Ease of use for the end-user, make your self-service portal as simple as possible and the end-users love it.
What do you dislike about the product?
It did take a while to get the hang of programming this but they are constantly improving it. I am excited to try the new workflow designer since workflows were quite complicated.
What problems is the product solving and how is that benefiting you?
We have been using SysAid for about a year now. While it took some time to get used to it because we had been using a different product for the past 10 years, we have really embraced it now. Nothing is falling through the cracks anymore. It is very easy to customize this program to your business needs. At first sight, it may seem daunting, but I promise you, after a while, you will be editing templates and workflows with ease
Helpdesk powerful solution
What do you like best about the product?
The helpdesk solution is easy to use, to implement and to customise. Sysaid is a powerfull set of solutions. All the ITIL consideration are welcome. The support team is excellent, available and provide a great following.
What do you dislike about the product?
We have the opportunity to customise and create fields however, it is not so easy to display it in the end user portal. The best would be to have the request form displayed the same way in the end user portal as it has been display to send the ticket.
What problems is the product solving and how is that benefiting you?
We have implemented our internal helpdesk solution, used by several teams, not only IT!
Very useful and very responsive support
What do you like best about the product?
The software is quite complete, with a lot of different features all useful to handle and automatize a tickets system. The support is very responsive, and ready to help you if you have any concerns.
What do you dislike about the product?
Some features are missing but you can tell the support and they will try to add this features in the next update.
What problems is the product solving and how is that benefiting you?
NETK5.com.cn is an IT service company, we provide support to our clients thanks to Sysaid.
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