SysAid
SysAidReviews from AWS customer
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Easy to manage and track incidents among my team in different locations around the world
What do you like best about the product?
Group feature for Admins and End User management, you can easily create a group and add all the permission to that group and then add the users that you want to apply those permissions.
What do you dislike about the product?
Coding in SysAid for customization needs is a challenging task, deleting custom reports has been a challenge as of today I haven't been able to delete some automated reports that were created by another Admin that is no longer with the company.
What problems is the product solving and how is that benefiting you?
Tracking End Users issues and adding solutions to the knowledge base on the fly is pretty handy.
Recommendations to others considering the product:
Exchange Server compatibility list for SysAid.
Comprehensive service desk system that is well priced and well supported
What do you like best about the product?
It is logical to use, works well, is well supported and a fraction of the cost of other comparable systems.
What do you dislike about the product?
It would be great if it had more out of the box integration features so you could plug into other services.
What problems is the product solving and how is that benefiting you?
Service desk requests, incidents, problems and change management.
I love SysAid!
What do you like best about the product?
All the features and functionality it includes in the price. It's very easy to use. It has all the tech ops tools we use under one roof.
What do you dislike about the product?
It has so much functionality it can be overwhelming to dive in and start getting everything setup. This is more of a frustration on my part for having a lack of capacity. However, we're engaging professional services to come onsite and get us going.
What problems is the product solving and how is that benefiting you?
We reduced our ticket backlog of over 450 down to real time ticket handling. We maintain below 20 active tickets now. We're implementing patch management, monitoring, asset monitoring, request workflows, automating user account creation and ticket routing, etc.
Recommendations to others considering the product:
For those that chose SysAid you'll get a lot of value and business process improvement.
Sysaid is a great ITSM tool i have ever come across
What do you like best about the product?
I like the flexibility and easy to use. i mostly like the Change and release component
What do you dislike about the product?
The report creation is a bit of a challenge for me
What problems is the product solving and how is that benefiting you?
We are able to track progress on items and know who is working on what. it has reduced the TOT for feedback and the escalation component helps to resolve issues within the agreed SLAs
Recommendations to others considering the product:
Try sysaid and you will never be disappointed
Great tool, simple to use, ITIL aligment and powerful customization capabilities
What do you like best about the product?
It have several options to create a ticket (from e-mail to a key on the keyboard - F11) and is powerful enough to support detailed customization (look and feel, personalized templates, e-mail with expected resolution dates, tickets categories, timers, notifications, etc).
What do you dislike about the product?
Project tracking is rudimentary (but it's not the scope)
What problems is the product solving and how is that benefiting you?
Implement ITIL and provide a Help desk on my organization
Recommendations to others considering the product:
Hire a ITIL expert or SysAid consultant (or both) to get the full potential of the tool... It's a great tool, but outcome would strongly depend on the rigth configuration
SysAid is great!
What do you like best about the product?
The platform is easy to deploy and manage, it's very rich in features and the vendor's support is also excellent
What do you dislike about the product?
nothing to diskile son far, the platform has made our jobs a lot easier
What problems is the product solving and how is that benefiting you?
The platform allows to achieve high levels of customer satisfaction and loyalty
Make work life simpler
What do you like best about the product?
all my open issues, and project all in one place.
What do you dislike about the product?
little challenging to connect users to assigned hardware.
What problems is the product solving and how is that benefiting you?
Tracking issues and request. haveing a reporting system of what is done, not done, and has been open for a while.
A powerful tool easily deployed and adopted
What do you like best about the product?
The ease and speed with which we complted the implementation of the ITIL functinality
What do you dislike about the product?
How manual the admin is, more automation please.
What problems is the product solving and how is that benefiting you?
Reduced password reset requests a big win.
One drawback was the initial slowness on the end user portal at launch.
One drawback was the initial slowness on the end user portal at launch.
Recommendations to others considering the product:
Perfect tool for small to med enterprises.
Great product for IT service management
What do you like best about the product?
Ease of use. Super quick on boarding. Great value for money.
What do you dislike about the product?
The ITIL module is a little hard to setup.
What problems is the product solving and how is that benefiting you?
Help Desk ticketing management and asset inventory management. Change management and CMDB.
Recommendations to others considering the product:
Great product for ITSM.
Sysaid, for effective IT management and service solutions
What do you like best about the product?
Sysaid helps in the effective management of users and IT personnel and gives an all in one package with an easy to use interface and effective reporting. Gives a good standard IT automation solution.
What do you dislike about the product?
The agent sometimes fails to recognise all the IT assets online and is difficult to uninstall an older version of the agent if there is a new version available that may need to be installed.
What problems is the product solving and how is that benefiting you?
IT Asset management user management and attendance to incidents in a timeous manner by IT personnel. The closure of queries helps in the management
Recommendations to others considering the product:
try the product and get a suite that meets your business needs
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