SysAid
SysAidReviews from AWS customer
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Reporting Functionality
What do you like best about the product?
The ease of tracking tasks opened, closed etc. The ability to email users directly withing the task and track via same.
What do you dislike about the product?
There is nothing that I can think of right now.
What problems is the product solving and how is that benefiting you?
Reporting on various areas and users workloads via customized categories
Sysaid is the best call logging software I've used.
What do you like best about the product?
I like the ease of use the most. Our end users never need a 'tutorial' on how to use the system.
What do you dislike about the product?
The newest web interface seems to not scale correctly on any browser that I use. For instance it was initially difficult for me to spot where the 'send' message item was located. I prefer the last GUI more than the current one.
What problems is the product solving and how is that benefiting you?
We use Sysaid as our only IT call logging software. It is vital for our organisation. There is ease of use for the end user. Also, the reports from Sysaid highlights problem areas as well as overall IT activity in relation to our helpdesk.
Recommendations to others considering the product:
Sysaid is a great helpdesk software. We have been using it for years. People should consider implementing Sysaid with ADFS from the get go.
Software is Scalable, Easy to use and provides all functions required
What do you like best about the product?
Help desk functionality, End user portal
What do you dislike about the product?
BI Module not been included by default , without additional licences
What problems is the product solving and how is that benefiting you?
Priortizing work, Making tasks easier
Recommendations to others considering the product:
Great piece of software
SysAid ITIL compliant help desk system is Great!!
What do you like best about the product?
SysAid has been awesome for us. Fits audit and compliance needs and the team has always been very responsive to our needs and questions.
What do you dislike about the product?
Not much on the list that I do not like. I can think of anything at the moment that is bothering me.
What problems is the product solving and how is that benefiting you?
We are solving the problems of customer billing and workforce workload. SysAid allows us to accurately track technician workload as well as bill customers for the work we do on their behalf.
Recommendations to others considering the product:
Pricing is great!
Support is also included in pricing so no extra maintenance/support fees.
Meets ITIL Requirements.
Support is also included in pricing so no extra maintenance/support fees.
Meets ITIL Requirements.
Great product for making efficient use of your IT's time
What do you like best about the product?
I like that is now cloud based, so we can monitor our IT issues while on the road
What do you dislike about the product?
The only down side is there isn't a dark mode for viewing.
What problems is the product solving and how is that benefiting you?
Sysaid allows us to be really efficient at handling our agencies needs. We have 2 IT staff members, and we manage over 200 employees. The only thing SysAid can't do is make your coworkers available for you to to remote onto an assist while the are logged onto their workstation. We are required by governing authorities to show our efficiency of handling work orders. SysAid allows us to create reports to provide as documentation. We can also search old request for answers to a possible new work order request. There is also may ways of sorting the data depending on your needs. SysAid easily grows with us as we add more employees, as the price is based more on admins, not users. Finally, every time have experienced issues, the staff was able to provide us a solution within a reason about time frame.
Recommendations to others considering the product:
This by far the best bang for the buck. No other Vendor that sells this type of product even comes close. I have researched over the years even after using the product for many years. They are still by far the most advanced and cost efficient. Just do yourself a favor, go with SysAid you won't regret it. We have been a happy client for 12 years. SysAid keeps up with the times and security protocols!
Great software for IT department
What do you like best about the product?
We are using SysAid for many years now , and its been fantastic, no issues at all, many new features been added like Team Viewer integration to the Ticket. We have 800 employees and this software bis serving us very well. We have 10 administrators within SysAid and everyone is totally happy with workflow provided by this app.
What do you dislike about the product?
its hard to find a downsides in this app.
What problems is the product solving and how is that benefiting you?
Thanks to reports executed from Sysaid on monthly basis we can improve efficiency of our helpdesk. we are setting as well database of assets and we are tracking assets repairs within sysaid. Sysaid and Teamviwer helped us as well to quickly remotely connect to the computers where users have a problem and solve them remotely, we are planning as well to implement the sysaid team viewer agent on all computers in the organization.
Recommendations to others considering the product:
We are using sysaid as ticketing systemn for solving IT related issues and the app is serving us very well
Excellent product
What do you like best about the product?
Quick loading clean web based interface which means we do not require a desktop install
What do you dislike about the product?
Nothing to dislike about the product. It is exactly what we need for our in-house ticket management in our facility
What problems is the product solving and how is that benefiting you?
Support ticket prioritisation and queuing
Sysaid is best in class
What do you like best about the product?
The best part of Sysaid for our company is the ease of use. Sure, we're the IT Department, but everything you need is already there to be used. No real "coding" experience is necessary.
What do you dislike about the product?
I don't actually have any feature I would say I "dislike" about the product. I sometimes find myself hunting around for an option that I have not used in a while, but that's more on my familiarity with some of the screens, and not on the product itself. Since we were installed, I don't often have to go in looking to make chanmges.
What problems is the product solving and how is that benefiting you?
Our time to resolution has gone from not recorded at all, to a specific deliverable. We now have a one stop shop for trouble tickets, software and hardware inventory, and the ability to now include other functional areas in our tool to help them with workflow tasks they use daily.
Recommendations to others considering the product:
The best advice I can provide is to know what your organization's pain points are. Sysaid workflows are a great tool for non technical areas to streamline processes.
AV Integrator User
What do you like best about the product?
Ease of use and able to customize each of the forms.
What do you dislike about the product?
Hard to adapt to different industries that have a different business model
What problems is the product solving and how is that benefiting you?
No problems. Users have access to trouble ticket status.
A user friendly interface for effective communication
What do you like best about the product?
One of the upsides I have found most useful is the Helpdesk tab that allows me to search for previously closed tickets in which other process managers have dealt with similar situations.
What do you dislike about the product?
I haven't found anything I have disliked using SysAid.
What problems is the product solving and how is that benefiting you?
Problems I am solving through SysAid has been locating and keeping up with equipment inventory for our organization.
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