SysAid
SysAidReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
701 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great product for a great value.
What do you like best about the product?
We have been using for 5+ years, the application is very user friendly which makes it easy for our staff to input service requests. It is reliable. The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service
What do you dislike about the product?
One of the downsides of using SysAid is that the Service Catalog feature it's not as intuitive and complete as on other platforms I've used.
What problems is the product solving and how is that benefiting you?
SysAid helped us improve incident response times. Before, we did not have an services desk tool, so users used to report incidents just by phone or in the hallways and sometimes the IT guys just forgot to resolve this incidents.
Recommendations to others considering the product:
Go with the Cloud version. It's easy to implement and very inexpensive. The support is really great.
Modern, functional and intuitive.
What do you like best about the product?
I really like how freedom we have to customize the interfaces for both end users and admins.
What do you dislike about the product?
It sometimes feels cluttered. I don't know that there is truly a way to fix that though.
What problems is the product solving and how is that benefiting you?
End user communication is simplified and remote access made easy.
Recommendations to others considering the product:
Take some time to go through all the admin tools and all the setup options. There is a way to make SysAid work for you.
great product at a great price point
What do you like best about the product?
cloud based, easy to use, very adaptable
What do you dislike about the product?
some of the licensing structure is a little confusing
What problems is the product solving and how is that benefiting you?
ticket tracking, inventory tracking, remote viewing
Help Desk & Asset Management Software that is IT friendly
What do you like best about the product?
Easy setup, you will be running a couple of hours after initial install.
What do you dislike about the product?
Agent installation can be a challenge, but once you install it to all the workstations, everything just snaps in place.
What problems is the product solving and how is that benefiting you?
We want to help users and respond to their needs quickly and at the same time be able to record and track each case. We also want to manage our assets in detail, which SysAid provide.
Recommendations to others considering the product:
When configuring new workstations, include in your image the SysAid Agent so that implementation is built in.
SysAid is very feature rich and has a user friendly interface.
What do you like best about the product?
I like the asset management, the easy to use ticketing system, 3rd party patch management, and easy to use reporting to truly show the amount of work our IT department does on a weekly, monthly, quarterly, and annual basis.
What do you dislike about the product?
I truly cannot think of any areas I would say at this moment need improvement.
What problems is the product solving and how is that benefiting you?
We have been able to pinpoint recurring issues and eliminate root causes rather than continually fix the same things over and over.
Recommendations to others considering the product:
You should serious look at the feature rich cloud environment that they offer. SysAid offers an amazing suite of tools to improve the performance of any IT department in any type of industry.
Great and versatile tool...
What do you like best about the product?
In our business SysAid it's a great tool that keeps us on track in our customer service.
What do you dislike about the product?
The level of complexity in the configuration sometimes is high
What problems is the product solving and how is that benefiting you?
Having thousands of users in different time zones, SysAid helps us to improve the response time and the follow up to every single Service Request that is submitted.
Recommendations to others considering the product:
If part of your business it's support, SysAid it's a great tool to consider
Proud to say we are running world no1 ITSM system
What do you like best about the product?
Professionalism, expertise and Excellent service, extremely satisfied with the sales transaction and the customer service far exceeded my high expectations and request. . It's very evident that this company cares and values their business. Tracking of tickets and issues are simple. centralized hub. I can send messages and update my tickets from one location I like the live chat feature as well the auto notifications make my life easier as well. Thank you for exceeding the typical customer service
What do you dislike about the product?
SysAid user interface very typical design , it's not very colorful and less animation.
Other than User interface (UI) design is the process of making interfaces in software or computerized devices with a focus on looks or style. Designers aim to create designs users will find easy to use and pleasurable. UI design typically refers to graphical user interfaces but also includes others, such as voice-controlled ones. Setting up incident management is easy. Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me. It's easy to see everything it can do and use cases. The challenge is putting all the thoughts into logic to make it happen.
Other than User interface (UI) design is the process of making interfaces in software or computerized devices with a focus on looks or style. Designers aim to create designs users will find easy to use and pleasurable. UI design typically refers to graphical user interfaces but also includes others, such as voice-controlled ones. Setting up incident management is easy. Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me. It's easy to see everything it can do and use cases. The challenge is putting all the thoughts into logic to make it happen.
What problems is the product solving and how is that benefiting you?
Helpdesk and user Support
Process and Workflow Design
Reporting and SLA Management
IT Knowledge Management
Self-Service/Request Fulfillment
Change, Configuration and Release
Incident and Problem Management
Process and Workflow Design
Reporting and SLA Management
IT Knowledge Management
Self-Service/Request Fulfillment
Change, Configuration and Release
Incident and Problem Management
Recommendations to others considering the product:
Very honest, reliable, and timely is very impotent supplier.
Professionalism, expertise and Excellent service, extremely satisfied with the sales transaction and the customer service far exceeded my high expectations and request!!! Thank you for exceeding the typical customer service. It's very evident that this company cares and values their business.
Professionalism, expertise and Excellent service, extremely satisfied with the sales transaction and the customer service far exceeded my high expectations and request!!! Thank you for exceeding the typical customer service. It's very evident that this company cares and values their business.
Sysaid is Easy , simple , efficient and convenient
What do you like best about the product?
The software gives us a complete reflection of service calls in our organization as well as its handling in addition to collects information about the organization's assets in a convenient and effective manner.
What do you dislike about the product?
the application require more comfortable mobile application
What problems is the product solving and how is that benefiting you?
Easy and convenient management of the state of service calls in the organization
Best HelpDesk SW ever
What do you like best about the product?
The great customizable function of everyfield field in the System and the great feedback what we get from our endusers
What do you dislike about the product?
The missing alphabetic order filter and the too much pressure to use the cloud function of the system
What problems is the product solving and how is that benefiting you?
Before we started to use this System it was really a nightmare to handle the user problems due the multilocations of the company. Currently we are able to centralize the ticketing System and with SysAid we able to deliver the tickets to the right administrators
Recommendations to others considering the product:
If you want to use a great Helpdesk software which is easy to use and you want to make your endusers happy, dont hasitate and use SysAid
Excellent tool for marketing
What do you like best about the product?
Support, Intuitive and seamless process involved in getting things done.
What do you dislike about the product?
When started off things were a big laggy but as time past things drastically improved
What problems is the product solving and how is that benefiting you?
The simple design user interface allows everything to work together seamlessly.
Recommendations to others considering the product:
Go for it for! You snooze, you loose
showing 481 - 490