SysAid
SysAidReviews from AWS customer
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SysAid Setup
What do you like best about the product?
SysAid has been very good at helping us set up and customize our implementation
What do you dislike about the product?
Nothing yet. We are still working to fully implement.
What problems is the product solving and how is that benefiting you?
We needed to replace a home-grown help desk ticketing solution. We like the ease and manageability.
Recommendations to others considering the product:
We looked at a few other solutions and choose SysAid for it's features and ease of use.
Sysaid Rocks
What do you like best about the product?
Sysaid not only helps you streamline your day to day helpdesk activity but also a number of other key IT-related tasks. Using the workflows you can automate new starts leaver where you require notification to multiple departments. With Sysaids self-service unlock you don't need another app to allow user unlock their accounts and this saves on the footprint on your device with only one agent. and with escalation rules and routing you can automate communication to users.
And lastly its asset management allows me to proactively monotore my servers and devices plus it keeps my asset inventory up to date
And lastly its asset management allows me to proactively monotore my servers and devices plus it keeps my asset inventory up to date
What do you dislike about the product?
The project module needs some love and attention i don't find it works well for me compared to simple tools like trello. But in saying that it's a minor issue.
What problems is the product solving and how is that benefiting you?
SysAid was a leader in introducing self-service unlock this is a massive benefit for our team where IT staff are no longer dealing with Forgotten passwords.
Recommendations to others considering the product:
I really think you can not go wrong with Sysaid.
Great tool
What do you like best about the product?
SysAid has helped us to implement process that support our policies and all our CMDB is registered in it
What do you dislike about the product?
nothing, we have been working with since 2012 and we have gotten good results.
What problems is the product solving and how is that benefiting you?
Control over all process that involve controls over our assets.
Recommendations to others considering the product:
ANY
Go SysAid Go!
What do you like best about the product?
Ease of Implementation, End user experience
What do you dislike about the product?
Nothing that we have experienced throughout the project
What problems is the product solving and how is that benefiting you?
Automation of manual processes, providing my end users with a simple and user-friendly experience,
resolving tickets quickly with less scrolling and less clicks
resolving tickets quickly with less scrolling and less clicks
SysAid Review - Medium IT Company
What do you like best about the product?
Price
Integrations
Self-Service Portal
Integrations
Self-Service Portal
What do you dislike about the product?
Network Deployment
browser has cache issues
browser has cache issues
What problems is the product solving and how is that benefiting you?
It is stable
Responsive
Responsive
Recommendations to others considering the product:
Take in account it is a web browser interface, also the network deploy is not at peak yet
Great software with excelent customer service.
What do you like best about the product?
It lets me organize my tasks to completion.
What do you dislike about the product?
So far haven't found anything that I dislike.
What problems is the product solving and how is that benefiting you?
100% more productive.
Good ticketing tool for Incident, problem and change management. Able to pull out reports
What do you like best about the product?
Good ticketing tool for Incident, problem and change management. Able to pull out reports and supports Asset management, monitoring and CMDB. Auto generation of tickets from monitoring tool(control M). Its a basic and cheaper ticketing tool compared to other such as SNOW and Remedy
What do you dislike about the product?
its always logs us out due to inactivity after a short duration. On the ticket, there should be only 1 area to enter the notes. there seems to be 2 and so sometimes its misinterpreted by technical teams(Internal and External notes). Sometimes there are issues with Sysaid, it does not link the alerts with the tickets. we receive the alerts, but the tickets are not generated.
What problems is the product solving and how is that benefiting you?
resolving, assigning, approving tickets which fall under our queue
SysAid has proven to be a solid IT help desk solution
What do you like best about the product?
We are an IT service provider and software and hardware reseller. We've sold SysAid software to our customers for 15 years and have found SysAid ITSM to be an excellent help desk solution for many of our customers. We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible. I'd recommend SysAid software for any organization looking to efficiently manage their IT help desk.
What do you dislike about the product?
SysAid has added numerous features that have really upgraded the entire experience over the years. The most recent addition of intregrated remote desktop control through TeamViewer is one good example. The only other downside would be the cost of the software, but then again, you do get what you pay for. But don't get me wrong, SysAid is cheaper than many of their competitors.
What problems is the product solving and how is that benefiting you?
SysAid has helped many of our customers create a more efficient help desk in their organizations
Recommendations to others considering the product:
SysAid offers solid help desk solutions for any size customer. We've worked with them for over 15 years and would recommend that you check out SysAid when thinking about a new help desk solution.
the best ticket management tool for incidents, requests and more
What do you like best about the product?
The use of the incidence, request, change control, chat, service catalog and other modules have facilitated our processes and adapted our methodologies based on ITIL. This year we saw the need to increase the knowledge base, because with the implementation of work from home, the need to self-serve our users increased, the tool helped us with this process that currently continues to be the wins of the year .
What do you dislike about the product?
Currently, it still hurts us not to use all the problem and project modules, if it were parameterizable it would be very useful. Likewise, at the request of our incident management department, it is necessary to manage major incidents, these today we do not know how to identify them, this would be a plus for 2021. Also the cost per administrator seems to us incoherent since when we hired the services we had a lower cost per administrator than now that we have almost four times that number of users.
What problems is the product solving and how is that benefiting you?
we had problems with the organization of incident and request management and the tool solved this problem
Recommendations to others considering the product:
The tool looks for a way to adapt to any API that is emerging today, for example, the implementation of integration with Solarwinds and other applications are within our 2021 roadmap. Perhaps the only points that we have and we need to improve are, the management of major incidents, problems, projects and last but not least the administrator prices.
Great experience with implementation
What do you like best about the product?
The SysAid team was very knowledgeable and helpful during the implementation process of the product. We are also currently running ITSM in a trial, and will most probably replace our current ITSM platform with SysAid. At the moment, we are very satisfied with the Patch Management, which is a pain in any IT environment.
What do you dislike about the product?
As a global company, we deal regularly with time differences which is a pain. However, SysAid was always able to connect with us at a convenient time. One problem we do seem to experience with the Cloud offering it the speed between South Africa and the Cloud Server currently being used for our tenant.
What problems is the product solving and how is that benefiting you?
Service Desk, Patch Management, and remote control.
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