SysAid
SysAidReviews from AWS customer
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Great product & support
What do you like best about the product?
Helpdesk replies fast and gives good answers. Implementation team is also great.
What do you dislike about the product?
I have only used it for 3 months. So far no dislikes.
What problems is the product solving and how is that benefiting you?
Asset management, tracking tickets better.
Overall great benefit as its on the cloud, easy to use.
Overall great benefit as its on the cloud, easy to use.
Recommendations to others considering the product:
If you run into a problem or cannot find a feature, reach out the the helpdesk!
SysAid Experience
What do you like best about the product?
Easy for the end user, fully fulfills its purpose, you have good reports and they are very adjustable.
What do you dislike about the product?
The setup is manual and complicated, but they help you with everything, accompany the implementation and the launch, there are always updates.
What problems is the product solving and how is that benefiting you?
It helps me organize the requirements and issues with end users. It's easier to manage the work and deliver quick responses to the users.
Recommendations to others considering the product:
It is easy to use and very user-friendly.
SysAid
What do you like best about the product?
It's a very complete system, I like the interface and easy to learn to configure
What do you dislike about the product?
The chat function for end users is good but requires a little more attention
What problems is the product solving and how is that benefiting you?
We have solved the order of requirements, check data easily. We have the system running in different countries.
Recommendations to others considering the product:
It supports a lot of data and you can choose to keep the system in the cloud. It´s very easy for use.
The best IT software for the best practices
What do you like best about the product?
I really like the way SysAid manages incidents and requests. The support is very nice, the people are friendly, they are available 24 hours, and they always solve our problems.
What do you dislike about the product?
I like everything in SysAid, I use it every day. It is the most valuable purchase that we made. People love it, we use it every day, and all the areas are involved, even facilities, marketing, etc.
What problems is the product solving and how is that benefiting you?
We had a problem with the performance, and their technicians solved it very quickly. Also, we had some issues with the chats, and the possibilities to add more timers. I like it.
Recommendations to others considering the product:
the best software, easy implementation, highly trained staff
Review of SysAid
What do you like best about the product?
It is a simple tool which facilitates the installation and configuration of it, also it is also certified by ITIL for the processes of Incident Management, Requests and Problems which is a point in favor for the management of IT services.
What do you dislike about the product?
Integration with third-party tools can be expensive. The flexibility for template modification can be a bit difficult
What problems is the product solving and how is that benefiting you?
We have made our end users proceed with the creation of their tickets through the portal.
Recommendations to others considering the product:
They must know at least the basic concepts of IT Service Management so that they can relate them to their environment and the tool.
Great Customizable tool
What do you like best about the product?
for me, trying to adjust an ITSM tool into extremely unclear requirement of a growing business, the biggest advantage was the fact the Professional Services Consultants simply didn't accept anything as impossible. With SysAid there is a way to do *anything*.
What do you dislike about the product?
Training our IT Admins on the system was a bit more challenging than we expected. I guess part of being such a complex and professional system, means you cannot be self explanatory and a truly plug-and-use tool.
What problems is the product solving and how is that benefiting you?
SysAid helped us figure out the complete assets management process of the company, within multiple departments and offices. From know how many laptops require maintenance each year, to monitor return of equipment during off-boarding to even calculate the cost of hardware per team.
Recommendations to others considering the product:
from the research I have conducted, no other system offers you just as many options.
Excellent Help desk software and more
What do you like best about the product?
I have been a Sysaid User for many years now. the software it fantastic. easy to use and the support is outstanding....highly reccomend
What do you dislike about the product?
I actually have no dislikes. the software does everything that I need and more
What problems is the product solving and how is that benefiting you?
takes care of all my helpdesk ticketing, asset tracking and providing remote support
Recommendations to others considering the product:
learn as much as you can about the product and how to use it....there is so much it can do for you
Is a great help desk. The implementation was very fast.
What do you like best about the product?
The pre-sales, and post-sales was excelente. The support is great, the personal have talent.
What do you dislike about the product?
Nothing. The product an service are of first level.
What problems is the product solving and how is that benefiting you?
The time of response. The communication with the end user. The follow up of the tickets.
Recommendations to others considering the product:
Yes
ITIL compliant, easily customizable ITSM tool
What do you like best about the product?
Fast deployment and easy to customize to our requirements
What do you dislike about the product?
Reporting could do with some refining, perhaps through connection to an external reporting engine
What problems is the product solving and how is that benefiting you?
Implemented a national service desk, and reduced the overall time to resolve incidents, increased visibility and problem mnanagement
Itsm that grows with your enterprise
What do you like best about the product?
Ease of customization to adapt to support needs
What do you dislike about the product?
The way we designed originally categories, i would like to redesign it better
What problems is the product solving and how is that benefiting you?
Organize support based on itil model
Recommendations to others considering the product:
Does everything needed to be on the itil path and provide orchestrated professional support
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