SysAid
SysAidReviews from AWS customer
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Clear interface, Good training, Easy to use and customise
What do you like best about the product?
Clear interface, Good training, Easy to use and customise
clear ticketing and workflows
clear ticketing and workflows
What do you dislike about the product?
Asset scanning limited and does not always work (AD required),
Custom reporting difficult or expensive
Custom reporting difficult or expensive
What problems is the product solving and how is that benefiting you?
IT service desk To support customers
Recommendations to others considering the product:
lots of solutions, compare well;)
Excellent Product = Works as advertised
What do you like best about the product?
Technical support provided, Comprehensive products for our I.T. Team.
What do you dislike about the product?
Some of the modules can be difficult to setup on our Network, but Sysaid makes up for with a timely and extremely helpful support service for onsite installations
What problems is the product solving and how is that benefiting you?
Timely enduser support, Patch Management, Hardware & software inventory, Activity support related to services provided, current trends noting when troubleshooting.
Recommendations to others considering the product:
I highly Recommened it
If they gave Grammies for Serive and Support these guys would sweep the catagories.
What do you like best about the product?
Granular control when implementing. Ease of use for the end user, and for our admins.
What do you dislike about the product?
Would mind having a design wizard for some of the templates.
What problems is the product solving and how is that benefiting you?
Inventory control, issue tracking, missed service requests, central location for fixes and how-to's (knowledge base).
Recommendations to others considering the product:
This product is super granular. Make sure you plan well, and stay fluid to their solutions.
Great value for the amount
What do you like best about the product?
easy of deployment
It has rich features for patch management for windows
It has rich features for patch management for windows
What do you dislike about the product?
the tech support is very limited. the product is very proprietary.
What problems is the product solving and how is that benefiting you?
service tickets, patch management
Recommendations to others considering the product:
its a good value
SysAid - Small Solutions, Big Outcomes
What do you like best about the product?
SysAid is a Flexible Service Management Solution that is tailored to our needs, we're not stuck with some 'Out of the Box' 'This is all you get' experience. The staff are accommodating and able to adjust things as business requirements evolve.
What do you dislike about the product?
The fact that very basic HTML knowledge is essential for the notifications section of sysaid to fully customise it. Although it was not a great issue, it was certainly something I disliked.
What problems is the product solving and how is that benefiting you?
I have now configured a fully automated Service Request Process for our New Starters and Leavers, where, for example there may be up to 20 people involved in configuration/removal of the account. Our Previous solution did not provide this option, meaning a lot of manual work had to be undertaken.
Implementation Experience with SysAid
What do you like best about the product?
SysAid's implementation team is really knowledgeable of the tool. Working with them was really smooth and they even went the extra mile on some of our requests. Their customer and technical support was really knowledgeable on the product too. Most of them are in Europe so time difference is not much of a challenge.
What do you dislike about the product?
During configuration, there were some workflow limitations that were not able to cover some of our requirements.
What problems is the product solving and how is that benefiting you?
As a cloud-based platform, it resolves a lot of accessibility, security and uptime issues that we're experiencing in the past. Our previous software can be only used when I'm connected to the company network which posed a lot of issues when I'm working outside the office.
Recommendations to others considering the product:
SysAid is a very easy to use tool. Configurations are very straightforward and their implementation team are highly skilled. It is also fit for medium sized organizations like us, there are not a lot of complicated features, only those that we truly need. Other than that, their technical support is also very responsive and are even available for calls when there are more critical issues. I think we'll be using sysaid moving forward.
Wonderful IT management product
What do you like best about the product?
Service Desk and Tracking. Good software to manage all of IT. We are able to track what IT Does in one program. It has saved us a lot of time and improved our standing with our end users.
What do you dislike about the product?
Workflow setup can be tricky. Have to go into a few different areas to setup.
What problems is the product solving and how is that benefiting you?
We needed a way to manage all IT related functions from Audit/Exam, Help Desk, Change Management, etc. And this product delivered. Helped end users see what IT Does and provides real proof of what IT Support does.
Recommendations to others considering the product:
Great software. Use their support if you run into any problems.
Easy to implement and customize
What do you like best about the product?
Sysaid is very innovative and very easy to customize in order to meet our company's specific needs. Their support staff was very intuitive in getting us to where we wanted to be in terms of daily IT operations.
What do you dislike about the product?
The company is across the pond and it was hard to set up meetings but they do have support staff here so that help when it came to support and deployment.
What problems is the product solving and how is that benefiting you?
There was a need for a ticketing system and an inventory management. We found sysaid to be the perfect fit since it was very easy to customize in order to meet our company's needs.
Great product!!
What do you like best about the product?
Improved business processes, really easy to use and adopt by the users in the company. We have had no issues at all with the software (not buggy)
What do you dislike about the product?
None that I can think of, Other than the reporting module that is taking some time to get used to the rest is really good.
What problems is the product solving and how is that benefiting you?
Ticket tracking, asset management, performance monitoring. We are managing our department better, and keeping better track of our assets.
Recommendations to others considering the product:
Go for it! It is a great business tool and with the excellent support you can not go wrong!
SysAid Helpdesk and Asset Inventory
What do you like best about the product?
Our Professional Services Consultant was extremely knowledgeable and helpful.
What do you dislike about the product?
Configuring custom views for groups/ticket queues.
What problems is the product solving and how is that benefiting you?
ease of opening tickets for our end users - simply sending an email and then setting up routing rules for ticket classification or assignment. it is also nice to have our assets and helpdesk in one place.
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