SysAid
SysAidReviews from AWS customer
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Best software for HelpDeks
What do you like best about the product?
The best part of SysAid is easy to customize and very easy to use, SysAid is not a process SysAid automatize your own process and make more powerful and with benefits to your end users and help you to measure your services KPI and manage your assets.
What do you dislike about the product?
Maybe a little the mobile app, is not very easy to understand and work with your phone, another thing is that when i need some support and make a contact via chat with the technicians, they cannot make a remote session to my computer to can show the problem and i need to have sending screens.
What problems is the product solving and how is that benefiting you?
HelpDesk Service, Assets Management, Software License Management, RemoteSupport.
Service desk service Sysaid
What do you like best about the product?
In the department where I work, it is a provider of technological services to users who are part of the same company. The day to day present failures with the technological equipment and it is necessary to solve the fault so that the company continues producing. To see all the flaws, the SYSAID tool helps us to organize the faults of the users organized by tickets. Each failure of the users creates a ticket where the faults are described, then the tool classifies the specialized departments in each area of the failure.
What do you dislike about the product?
One of the weaknesses that the tool presents is when generating reports to determine which department has the best performance and problem resolution times. These studies work to get a calculation in which department or specilist you have to make an observation or congratulate.
What problems is the product solving and how is that benefiting you?
With the functionality of this tool helps us to have a more organized process to solve each of the failures with a number of tickets so that the user also has his incident number and can check the status of his case.
Very nice system
What do you like best about the product?
I had experience of working with lots of ITSM systems, some of which even had a price same as a spaceship, but only with SysAid was the first time when i felt i have a tool which I actually control and can configure as I wish.
What do you dislike about the product?
Don't like the idea to split tickets on incidents and requests on user level. User doesn't suppose to loose time on thinking if it is incident or request. User should apply a ticket and then it is turned to incident or request, either automatically (according to category) or by service desk analyst.
What problems is the product solving and how is that benefiting you?
Service desk, automatic routing, etc..
Service desk Sysaid
What do you like best about the product?
For the technology department we need an organized way to correct the errors presented by the users, sysaid helps us that users can translate their complaints in the form of a ticket that is assigned to the specialists in each area, such as networks, servers and support. With the help of sysaid the tickets are classified by department, priority and time of resolution. This tool organizes the incidence and has a control with number of tickets to give answers to the users
What do you dislike about the product?
The software sysaid at the level of generating reports and giving a summary of the efficiency of the support personnel, the tool does not offer the report of the time of resolution of the failures or the administrators that solve more incidents and at the best time. This function is necessary to determine without a staff is not being efficient to support users, you must also improve the graphical interface of the administrator.
What problems is the product solving and how is that benefiting you?
It helps to assign the failures of the users to provide the necessary support to the user who needs it.
Sysaid is a wonderful software can control /help to our business activities
What do you like best about the product?
Can be use as a good control ,information tool , fully user friendly software , calendar wise user wise any kind of charterer setting can be get data analysis . Without hesitation this can be say to all business user
What do you dislike about the product?
if Initial training user video should be attached to train new users it is good , Add note should be submit with same button or same location okay , If not suddenly it will verified & closed.
What problems is the product solving and how is that benefiting you?
ERP users & ERP management team communication , all problem analyzing , solving , identifying same issue report
Recommendations to others considering the product:
Use is for easy tracking issues ,
Great tool to stay organized
What do you like best about the product?
SysAid has kept our department organized and we will continue to use for many years to come.
What do you dislike about the product?
The implementation was lengthy, but tech support walked us through all the steps.
What problems is the product solving and how is that benefiting you?
Organization within departments using ticket system.
The power of digital coordination to improve customer services.
What do you like best about the product?
After a long routine and tireless customer service without showing any kind of statistics and content as documentation. Sysaid is presented with an administration from the cloud, which has helped to improve the administration of the attention that we make, since we do a routine monitoring of the tickets, resulting in the documentation of each process. Thanks to this tool, it has become a fundamental piece today.
What do you dislike about the product?
The only problem with the tool is to customize categories as an option to carry out the process of loading tickets into the system. From the rest the tool works perfectly
What problems is the product solving and how is that benefiting you?
It has enabled us to streamline the quality of service of our services. Decrease hours of hard work of control and distribute for each department a better quality of attention in time and process
Recommendations to others considering the product:
We recommend the tool completely, in case you need a ticket management control which saves you time and attention processes. This would improve the quality of service
Great user service center
What do you like best about the product?
SysAid manages, controls and solves all IT tasks.
The tool helps users to transmit their technological problems to the area of technology, users can upload the requirements and incidents that then the service desk assigns them to the corresponding departments.
The utility of the tool is simple for a conventional user, it is only to choose between requirement or incidence and fill out the form. It can be molded to the needs and business of the company.
The tool is composed of several options as a section of general details in which the requirement or incidence is detailed, there is a solution section where the IT staff details the solution that was given to the case being mandatory for the closure of the case, you have the section activities where it specifies the start and end time that had the case with this is generated statistics of when the IT staff lasts resolving a case, has a section that takes the logbook that had the case since the user created the incident until it closed.
In general terms, the application provides all the necessary options for the management of requirements by the service desk and in turn gives the necessary tools to the supervisors to observe the personnel they have in charge.
The tool helps users to transmit their technological problems to the area of technology, users can upload the requirements and incidents that then the service desk assigns them to the corresponding departments.
The utility of the tool is simple for a conventional user, it is only to choose between requirement or incidence and fill out the form. It can be molded to the needs and business of the company.
The tool is composed of several options as a section of general details in which the requirement or incidence is detailed, there is a solution section where the IT staff details the solution that was given to the case being mandatory for the closure of the case, you have the section activities where it specifies the start and end time that had the case with this is generated statistics of when the IT staff lasts resolving a case, has a section that takes the logbook that had the case since the user created the incident until it closed.
In general terms, the application provides all the necessary options for the management of requirements by the service desk and in turn gives the necessary tools to the supervisors to observe the personnel they have in charge.
What do you dislike about the product?
Lately the application in the cloud has had certain falls so far this year, however, until now I have had no problem with the application.
What problems is the product solving and how is that benefiting you?
The problems that SysAid has helped us solve in the company is that we have a centralized control of all the incidents that users have presented, in addition to having the incidents by departments and IT personnel.
Ivan Baresic_Pevec
What do you like best about the product?
Easy of use, friendly GUI, very stable and fast. Our team did all installation and integration itself, with little help from support. Periodically reminders about new features or GUI. The best thing is that our users are now used to report all problems through this tool, we have reduce number of phone calls to our help desk and we can also start some minor projects over Sysaid. Reports are nice and easy, very cool graphics. We can easily show our manager on which problems we loose most of time, what problems are happening more - so we can do some manuals or upgrade them so Users can help themselves.
What do you dislike about the product?
Nothing to mention, we are fully satisfied with product which we tested among few others and it was the chosen one. My recommendation is to bundle more assets to licensing. Some conference about Sysaid or more webinars are welcome.
What problems is the product solving and how is that benefiting you?
Ticketing, knowledge base, reports and analyzes. We have much better controls over problems in our Company, users are now used to report problem through Sysaid. Any member of our team now can know and for what is responsible to different field so we have reduced time to resolve problems. We have also include static from Sysaid for recruiting employees, we now can target candidates which are better suited for certain IT job.
Recommendations to others considering the product:
Very good tool, good pricing and support - recommendation definitely. It will help Your daily IT work, administration or projects.
Exceptional Product
What do you like best about the product?
SysAid is user friendly which makes it easy for our staff to input service requests. It is reliable. We have not had any issues with the software in all the years we have been a customer. Your support is very responsive if we have any questions. Reliable, reasonably priced, and the support is exceptional.
What do you dislike about the product?
Patch management could be more customizable.
What problems is the product solving and how is that benefiting you?
Sysaid is managing all of our service requests. Everything is organized and easy to track and solve.
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