SysAid
SysAidReviews from AWS customer
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Intendance management with sysaid.
What do you like best about the product?
With the sysaid tool the incidents that are presented to the day in the company are handled, this tool is used to deal with cases where there is a failure, in my case I get the incidents that have to do with networks and telecommunications. These incidents are assigned to a specialist to solve the fault.
What do you dislike about the product?
The tool does not have an incidence priority rando, that is, all incidents have the same priority. The tool has some delay in the arrival of the tickets.
What problems is the product solving and how is that benefiting you?
with the tool of sysaid helps us to handle problems in a more organized way, under tickets where they have their identification number the time of creation and who is responsible for resolving the incident. With this tool helps to see the management of the staff of each area and see if they are doing a good job.
Recommendations to others considering the product:
add an option of ticket modification, since sometimes there is a meter needed to solve the problem.
Everything you need for your Service Management Team
What do you like best about the product?
Ease of use and flexibility of modifications
What do you dislike about the product?
UI is a bit outdated but the team at Sysaid has been constantly updating and improving the UI
What problems is the product solving and how is that benefiting you?
Day to day Incident, Request and Change management
Slow software that barely gets the job done
What do you like best about the product?
ui layout is simple and it shows information in an easy to understand manner
What do you dislike about the product?
Very slow. there are often crashes where no work can be done until the software reloads itself. This happens randomly and tickets cannot be submitted or updated until the software comes back up. this often hurts productivity and lowers user satisfaction when they want to submit a ticket
What problems is the product solving and how is that benefiting you?
all IT tickets can be easily organized and assigned to the proper people so that issues can be resolved quickly
I have used Sysaid as a user and as an administrator. Sysaid is user friendly an helpful.
What do you like best about the product?
Sysaid assisted our Technology department tremendously by allowing them an electronic tracking system. This helped to put their minds at ease when staff would ask them about computers in the hallway or as they walk through the parking lot to get into work. Now, IT can say, “did you enter a Sysaid?”
What do you dislike about the product?
I truly favor the Sysaid program and the services that it provides our staff however the tracking can get confusing when the user enters the wrong category.
What problems is the product solving and how is that benefiting you?
Sysaid assisted our Technology and maintenance department tremendously by allowing them an electronic tracking system. This improved our system by allowing for electronic tracking and processing and less paper!
Great all in one sw
What do you like best about the product?
the interface for users is really nicely done, counting in all the tepmlates for most-used stuff, its really helping in improving the life of support-staff
What do you dislike about the product?
sometimes the settings part is a bit complicated, like request templates are under templates, and incident templates are in category settings... Other than that, its perfect
What problems is the product solving and how is that benefiting you?
Having overview of all the support incindets and request is really helpfull. Plus having a report of how much "man hours" we spent on getting things done helps alot
SysAid in a K12 environment
What do you like best about the product?
I like being able to add work orders to a knowledge base article.
What do you dislike about the product?
Reporting is not as useful as I would like.
What problems is the product solving and how is that benefiting you?
The main problem that is solved with SysAid is being able to organize and distribute work orders to the appropriate persons and departments.
Recommendations to others considering the product:
This product will help tracking and keeping up with issues very easy. The knowledge base is a great tool to utilize.
Sysaid Cloud is a great tool for IT
What do you like best about the product?
Ease of use and setup is great. The interface is quite simple to use
What do you dislike about the product?
Wish there was an easier way to identify and report on software modules accurately.
What problems is the product solving and how is that benefiting you?
Helpdesk, not only for IT but Building mgmt., HSE etc.
Inventory
Inventory
Recommendations to others considering the product:
It is an easy, low cost tool to setup and your ROI will be worth it
Awesome Experience
What do you like best about the product?
I like the fact that this application is user friendly, I have very little computer experience and the set-up process was very easy to understand.
What do you dislike about the product?
I'm not sure that I have any known dislikes right now, If I had to pick one, I would have to say assigning tickets to groups. That would be my only issue right now.
What problems is the product solving and how is that benefiting you?
The primary reason we use it is for Service Desk and to keep track of Projects.
A software pleasant to use
What do you like best about the product?
Very stable and easy-to-use application. Daily management of IT incidents has become child's play. The system configuration is accessible, with many features. The notification system works wonderfully. The system is very flexible in terms of its configuration. Almost two years of use and I plan to continue working with it.
What do you dislike about the product?
Network management is not optimized. There is work to be done in terms of discovering IT equipment, especially on a network with multiple VLANs. Reporting has seen a lot of improvement but can be even better (the output files are not very pretty).
What problems is the product solving and how is that benefiting you?
We had a serious problem with managing the flow of incidents, and having an unstable system did not make the task easier. Sysaid is very stable, you install it once and you no longer worry about its operation. This software has allowed us to better control the daily management of incidents.
Recommendations to others considering the product:
I highly recommend it to those who are looking for a reliable system with accessible and available support.
SysAid is a great IT Service Ticket and Management Tool
What do you like best about the product?
I like how easy the SysAid interface is to read and use. Aesthetically, the fonts are clean and easy to read, and the overall visual design is easy on the eyes. Basic service ticket management is simple to use and not overly complicated. However there are many advanced configurations that can be setup to enable more complex usage scenarios. If you set it up well at the outset, it can be a very powerful tool, and extremely helpful as well.
What do you dislike about the product?
It can sometimes be difficult to add pictures to a knowledge base article. It is doable, but it can be time consuming to make it look as good as a word doc. But perhaps that is just because I am more experienced with formatting documents in Word compared with HTML.
What problems is the product solving and how is that benefiting you?
With SysAid, we are able to divide and conquer, organizing our efforts in a coordinated fashion, tracking and recording our progress on projects and troubleshooting tasks.
Recommendations to others considering the product:
We are using it without taking full advantage of the end user portal, but I think we are missing much of the value. Perhaps it would be worth consulting with SysAid to ensure you implement the product in a way that will maximize your benefit. On interesting way we are leveraging the product is by enabling tickets to be automatically created from emails sent to a specific email address. Our end users find this to be incredibly easy and useful. So our end users don't really directly interface with SysAid much at all, if ever. Really only our IT team uses it.
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