SysAid
SysAidReviews from AWS customer
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Ivan Baresic_Pevec
What do you like best about the product?
Easy of use, friendly GUI, very stable and fast. Our team did all installation and integration itself, with little help from support. Periodically reminders about new features or GUI. The best thing is that our users are now used to report all problems through this tool, we have reduce number of phone calls to our help desk and we can also start some minor projects over Sysaid. Reports are nice and easy, very cool graphics. We can easily show our manager on which problems we loose most of time, what problems are happening more - so we can do some manuals or upgrade them so Users can help themselves.
What do you dislike about the product?
Nothing to mention, we are fully satisfied with product which we tested among few others and it was the chosen one. My recommendation is to bundle more assets to licensing. Some conference about Sysaid or more webinars are welcome.
What problems is the product solving and how is that benefiting you?
Ticketing, knowledge base, reports and analyzes. We have much better controls over problems in our Company, users are now used to report problem through Sysaid. Any member of our team now can know and for what is responsible to different field so we have reduced time to resolve problems. We have also include static from Sysaid for recruiting employees, we now can target candidates which are better suited for certain IT job.
Recommendations to others considering the product:
Very good tool, good pricing and support - recommendation definitely. It will help Your daily IT work, administration or projects.
Exceptional Product
What do you like best about the product?
SysAid is user friendly which makes it easy for our staff to input service requests. It is reliable. We have not had any issues with the software in all the years we have been a customer. Your support is very responsive if we have any questions. Reliable, reasonably priced, and the support is exceptional.
What do you dislike about the product?
Patch management could be more customizable.
What problems is the product solving and how is that benefiting you?
Sysaid is managing all of our service requests. Everything is organized and easy to track and solve.
Intendance management with sysaid.
What do you like best about the product?
With the sysaid tool the incidents that are presented to the day in the company are handled, this tool is used to deal with cases where there is a failure, in my case I get the incidents that have to do with networks and telecommunications. These incidents are assigned to a specialist to solve the fault.
What do you dislike about the product?
The tool does not have an incidence priority rando, that is, all incidents have the same priority. The tool has some delay in the arrival of the tickets.
What problems is the product solving and how is that benefiting you?
with the tool of sysaid helps us to handle problems in a more organized way, under tickets where they have their identification number the time of creation and who is responsible for resolving the incident. With this tool helps to see the management of the staff of each area and see if they are doing a good job.
Recommendations to others considering the product:
add an option of ticket modification, since sometimes there is a meter needed to solve the problem.
Everything you need for your Service Management Team
What do you like best about the product?
Ease of use and flexibility of modifications
What do you dislike about the product?
UI is a bit outdated but the team at Sysaid has been constantly updating and improving the UI
What problems is the product solving and how is that benefiting you?
Day to day Incident, Request and Change management
Slow software that barely gets the job done
What do you like best about the product?
ui layout is simple and it shows information in an easy to understand manner
What do you dislike about the product?
Very slow. there are often crashes where no work can be done until the software reloads itself. This happens randomly and tickets cannot be submitted or updated until the software comes back up. this often hurts productivity and lowers user satisfaction when they want to submit a ticket
What problems is the product solving and how is that benefiting you?
all IT tickets can be easily organized and assigned to the proper people so that issues can be resolved quickly
I have used Sysaid as a user and as an administrator. Sysaid is user friendly an helpful.
What do you like best about the product?
Sysaid assisted our Technology department tremendously by allowing them an electronic tracking system. This helped to put their minds at ease when staff would ask them about computers in the hallway or as they walk through the parking lot to get into work. Now, IT can say, “did you enter a Sysaid?”
What do you dislike about the product?
I truly favor the Sysaid program and the services that it provides our staff however the tracking can get confusing when the user enters the wrong category.
What problems is the product solving and how is that benefiting you?
Sysaid assisted our Technology and maintenance department tremendously by allowing them an electronic tracking system. This improved our system by allowing for electronic tracking and processing and less paper!
Great all in one sw
What do you like best about the product?
the interface for users is really nicely done, counting in all the tepmlates for most-used stuff, its really helping in improving the life of support-staff
What do you dislike about the product?
sometimes the settings part is a bit complicated, like request templates are under templates, and incident templates are in category settings... Other than that, its perfect
What problems is the product solving and how is that benefiting you?
Having overview of all the support incindets and request is really helpfull. Plus having a report of how much "man hours" we spent on getting things done helps alot
SysAid in a K12 environment
What do you like best about the product?
I like being able to add work orders to a knowledge base article.
What do you dislike about the product?
Reporting is not as useful as I would like.
What problems is the product solving and how is that benefiting you?
The main problem that is solved with SysAid is being able to organize and distribute work orders to the appropriate persons and departments.
Recommendations to others considering the product:
This product will help tracking and keeping up with issues very easy. The knowledge base is a great tool to utilize.
Sysaid Cloud is a great tool for IT
What do you like best about the product?
Ease of use and setup is great. The interface is quite simple to use
What do you dislike about the product?
Wish there was an easier way to identify and report on software modules accurately.
What problems is the product solving and how is that benefiting you?
Helpdesk, not only for IT but Building mgmt., HSE etc.
Inventory
Inventory
Recommendations to others considering the product:
It is an easy, low cost tool to setup and your ROI will be worth it
Awesome Experience
What do you like best about the product?
I like the fact that this application is user friendly, I have very little computer experience and the set-up process was very easy to understand.
What do you dislike about the product?
I'm not sure that I have any known dislikes right now, If I had to pick one, I would have to say assigning tickets to groups. That would be my only issue right now.
What problems is the product solving and how is that benefiting you?
The primary reason we use it is for Service Desk and to keep track of Projects.
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