SysAid
SysAidReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
701 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Sysaid was the right software for me
What do you like best about the product?
I like most the navigation of the sysaid and help guide which give you the right setup. the way you can move around and manipulate various reports
What do you dislike about the product?
Sysaid app services stop running from the client and you cannot restart the service again until you delete it using command
What problems is the product solving and how is that benefiting you?
IT support use to be hard before since we implement the sysaid life has become easier for us as it easier to keep track of all our asset and monitoring feedback is available in real time.
Recommendations to others considering the product:
I will recommend for those have not implement Helpdesk solution to try Sysaid
SysAid a very effective Help Desk management tool
What do you like best about the product?
SysAid is a great centralised repository for recording and managing all incidents captured manually and through the email integration, as well as effective asset management.
What do you dislike about the product?
The administration interface could benefit from some streamlining and simplification.
What problems is the product solving and how is that benefiting you?
Very effective management of all incidents affecting our customers, ensuring no issues "fall through the cracks".
SysAid is an AWESOME Help Desk Solution!
What do you like best about the product?
The software is very user friendly for the end user as well as IT. My favorite function is that the user can send you a screen shot of the problem they are seeing - picture worth 1000 words!
What do you dislike about the product?
I honestly can't think of anything. We have used this software in our facility since 2006 and have been extremely happy!!! Support Staff is available for assistance when necessary.
What problems is the product solving and how is that benefiting you?
It is like having extra staff, trying to keep up with 400 users with 300 printers.
Sysaid is a great product
What do you like best about the product?
Sysaid ties in well with our AD via LDAP, so it always picks up changes in our user base quickly. The software is easy to use, yet highly configurable, so it can be tailored to the individual needs of each IT Department. The ability to include communication in the tickets by just adding the help desk address and the ticket # to emails is very useful when documenting details for the varied incidents.
What do you dislike about the product?
While it is highly configurable, it can sometimes take a few minutes to find the location for the items such as Type and Sub-Type and to make changes.
What problems is the product solving and how is that benefiting you?
Incident Management and IT requests. The benefits seen are a reduced time in incident resolution, especially since we have reduced the number of IT support personnel.
Recommendations to others considering the product:
It is very reasonably priced and comes with a lot of configurable items that can be tailored to your business. Their tech support is very responsive and follows up quickly.
Best Help Desk software Ever
What do you like best about the product?
SysAid is an easy to use program for entering Help Desk tickets. One of the best features is how easy it is to find tickets relating to a particular problem or individual. You can see at a glance the status of tickets and can have the system automatically escalate the ticket if necessary.
What do you dislike about the product?
The only thing I can list that I dislike is I have not yet tapped into everything SysAid is capable of doing. There are many features that we are adding as time goes on such as the calendar feature.
What problems is the product solving and how is that benefiting you?
Management is looking at the volume of tickets per year to see if there is adequate staffing in our department and where extra help may be needed. SysAid has allowed our technicians the ability to stay on track by having all tickets in one location and sorted by priority.
Recommendations to others considering the product:
A lot of bang for your buck!
Greatest Help desk software ever
What do you like best about the product?
I like the ticketing system the most....
What do you dislike about the product?
The remot connection application needs some work
What problems is the product solving and how is that benefiting you?
We resolve all software and hardware issues, It also helps with quarterly reports
Elegant, simple, and feature rich enterprise ITSM solution
What do you like best about the product?
It is not what the IT administrators like best, it is what our internal customers like the best: An easy and "visual" approach to issue submission, hardware and software requests, and user provisioning through an intuitive web based portal.
What do you dislike about the product?
There is virtually nothing about the application that we dislike. The implementation curve was longer than anticipated, but only due to the fact the we kept finding more and more features and flexibility. Any software that is so highly customizable inherently has a longer time-to-go live, especially in IT shops that are constantly in motion.
What problems is the product solving and how is that benefiting you?
Before Sysaid, an IT issue was reported solely by email, voice, or another well-known "free" help desk program. The predecessor to Sysaid was cumbersome, SaaS unstable, and burdened by advertising. We outgrew its scalability to support us.
Recommendations to others considering the product:
GO for it. Study the admin console carefully and have a good HTML person on the implementation team. Review your prior history/distribution of the types of issues you answer... categorize them and build templates for the common ones that have the necessary required fields to facility rapid response and resolution.
Software is everything an organization needs to track, change, resolve and fix.
What do you like best about the product?
Asset Management and helpdesk ticket tracking.
What do you dislike about the product?
I really do not have negative things to say, why do I need to dislike anything.
What problems is the product solving and how is that benefiting you?
We do not miss out on resolving issues due to the ticketing system. We also have a better grasp on our assets, the hardware associated with them and the software and licenses that we can track.
Recommendations to others considering the product:
Depending on what you need the software for, there are many modules that you can omit or purchase and you can use as much of the software or as little as you like depending on your business needs. Definitely worth looking into.
Love Sysaid
What do you like best about the product?
Sysaid delivers very flexible and modular help-desk support applications from ticket management over asset and project management. The integration of external modules increases the functionality through remote management like Teamviewer. Modest pricing that fits every budget and reliable customer support make this a no-brainer.
What do you dislike about the product?
The new pricing scheme no longer allows for an outright purchase of the product.
What problems is the product solving and how is that benefiting you?
Sysaid organizes and automates all IT functions from help-desk to simple project management. Tracking documentation and resource management become a breeze with the built-in reporting.
Ease of use and good integration
What do you like best about the product?
Sysaid Helpdesk integrates seamlessly with LDAP, and once setup gives information on the user and the machine they are using in each helpdesk ticket. The ability to merge tickets that have been raised on the same issue helps keep the assigned person informed on matters pertaining to it, and the ability to attach pictures, emails and files is a bonus.Branding with your company logo is a 2 minute job, and the knowledge base is great for those rare incidents that only occur now and then.
What do you dislike about the product?
Have not found anything to dislike as yet.
What problems is the product solving and how is that benefiting you?
The business benefits to us include the automatic assignment of tickets to the correct person with traceability, and removal of people saying I did mention it why hasn't it been done.
Recommendations to others considering the product:
Try it you will not be dissappointed
showing 551 - 560